Call answering service for small business

The Alltel Team
The Alltel Team
Call Answering Service for Small Business

Today we are looking at Call Answering Services for small businesses. Not many people know that these types of services are readily available, and they're also very affordable!

Often times, we just don't have the time to answer every phone call that comes through—and who wants to be answering their work phone after hours at the dinner table? Around 75% of callers simply hang up if their call goes through to voicemail, so you need to find a better solution to ensure you don't lose potential business.

Phone Call Answering Services are the perfect solution. When you can't pick up your phone, one of our live phone answering operators will be waiting to take your call for you in your business name—regardless of what time or day it may be.

Starting from just $29 per month, Alltel offers live phone answering with operators based in Australia, answering your calls 24 hours a day, 7 days a week—even on public holidays.

Our phone operators act as your virtual receptionist, maintaining a professional decorum amongst potential clients and callers to your office and providing you with each caller's message and contact details in both SMS and email format. If you're not the one who will be returning the calls, messages can be sent to multiple recipients.

But what about urgent matters? One of the great benefits of our telephone answering service is that we also offer the option for calls to be transferred through to you or one of your staff members. This means that the really important calls come through to you regardless of what time of day or night it may be.

Which Small Businesses Can Benefit from a Call Answering Service?

Any kind of business professional can benefit from the use of a Live Call Answering Service, however, let’s take a look at a few examples.

For Doctors and Medical Professionals

Doctors often find themselves having to be in many places at once, so to speak, as they are required to effectively carry out surgeries and patient rounds, respond to patient enquiries and reply to colleagues who require immediate advice on special patient cases. Using a live call answering service such as ours ensures that medical offices can pass on information from live calls promptly, while also enabling them to build in the capability of alerting doctors and staff in the event of a patient emergency.

For Companies with a Large Customer Base

The sheer volume of calls received by companies with a large customer base can cripple the productivity of a regular office, so it’s only natural that these companies have found great success in using a telephone answering service for call overflow at busy times. Through the use of an answering service such as ours, companies can handle their regular operations whilst our operators answer their calls on behalf of the company. For many companies, this service allows them to elevate the level of service provided to their clients, ensuring there is always someone to answer their call.

How a Live Call Answering Service Could Benefit Your Business

All business owners know that service can mean the difference between closing a sale and losing it to a competitor. At the beginning, we mentioned that 75% of callers will hang up if they call your business and are put through to a voicemail service—just think how many callers will call your competitors in that instance. Instead, have our professionally trained, Australian based operators available to greet callers with your business name and have calls transferred directly or have your message immediately forwarded by SMS or email to you or your staff members.

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