Cut down wasted time on multiple or wrong transfers. Direct calls to members of your staff that can handle specific customer concerns.
Modern IVR systems featuring Alltel voice prompt menus
A voice prompt menu or IVR service is a simple, low-cost method of making call flows smooth and convenient for your customers. It takes customer service to a whole new level by minimising long holds, eliminatingx distractions for your staff, saving time on multiple transfers, and ensuring first call resolutions.
How it works
A professional recording greets andLearn more about the service
Voice prompt menus (IVR), otherwise known as interactive voice response systems, is functionality that gives callers control over where their calls are directed. This automated call forwarding system features a professional voice recording that tells you to ‘Press 1 for Sales, Press 2 for Support’ to connect your call to the right person or department when calling a business.
When a customer calls, a recording announces your business name and thanks them for calling. A list of options will then be presented so they can choose which person or department they need (Press 1 for Sales, Press 2 for Support).
Once they enter an option on their keypad, the IVR system transfers the call according to their selection. With IVR prompts, your calls flow more efficiently with no effort on your part.
Alltel Voice Prompt Menus are compatible with business phones systems and inbound numbers.
Voice prompt menus (IVR), otherwise known as interactive voice response systems, is functionality that gives callers control over where their calls are directed. This automated call forwarding system features a professional voice recording that tells you to ‘Press 1 for Sales, Press 2 for Support’ to connect your call to the right person or department when calling a business.
When a customer calls, a recording announces your business name and thanks them for calling. A list of options will then be presented so they can choose which person or department they need (Press 1 for Sales, Press 2 for Support).
Once they enter an option on their keypad, the IVR system transfers the call according to their selection. With IVR prompts, your calls flow more efficiently with no effort on your part.
Alltel Voice Prompt Menus are compatible with business phones systems and inbound numbers.
IVR plan
Additional Information
Additional sub-menus 1-3 options Monthly cost
$15
Additional sub-menus 1-3 options Setup cost
$30
Professionally recorded voicemail greeting
Professional Voice Talents
Starting from $95
Quote required
Change IVR audio recording
Quote
Cost varies depending on length and complexity of script.
Additional Information
Additional sub-menus 1-3 options Monthly cost
$15
Additional sub-menus 1-3 options Setup cost
$30
Professionally recorded voicemail greeting
Professional Voice Talents
Starting from $95
Quote required
Change IVR audio recording
Quote
Cost varies depending on length and complexity of script.
Professional voice talent
For better customisation, businesses can have their own greeting recorded, or you can enlist the services of our professional voice talents. Alltel has a variety of male and female voice over professionals to help you find the most suitable voice to represent your business.
Casual Female
Corporate Female
Enthusiastic Female
Friendly Female
Professional Female
Relaxed Female
Casual Male
Corporate Male
Enthusiastic Male
Friendly Male
Professional Male
Relaxed Male
Compatible Alltel services
Alltel Voice Prompt Menu (IVR) is a recommended add-on for your Alltel inbound numbers. This IVR service will be billed as an add-on to regular inbound number plans or included as a free standard feature for 1300/1800 Pro plans.
Aside from inbound numbers, you may also redirect calls to your Alltel live answering or Voice2Email service. This service also comes standard with SmartConnect business phone systems. As an included feature, you will get your voice menu at no additional cost (a one-time professional recording fee applies). You may also manage the audio files for your menu prompts through the My Alltel portal for free.
Alltel Voice Prompt Menu (IVR) is a recommended add-on for your Alltel inbound numbers. This IVR service will be billed as an add-on to regular inbound number plans or included as a free standard feature for 1300 & 1800 ADVANCE plans.
Aside from inbound numbers, you may also redirect calls to your Alltel live answering or Voice2Email service. This service also comes standard with SmartConnect business phone systems. As an included feature, you will get your voice menu at no additional cost (a one-time professional recording fee applies). You may also manage the audio files for your menu prompts through the My Alltel portal for free.
More great features
Cut down wasted time on multiple or wrong transfers. Direct calls to members of your staff that can handle specific customer concerns.
Get a low-cost way to connect outsourced departments, multiple sites, and remote workers under a single IVR menu.
Greet customers with a professional recording played at the beginning of a call.
Provide general information about your business, such as hours of operation, upcoming sales events, or availability of services as part of your greeting.
Get complete flexibility with no lock-in and minimum term contracts.
No additional flagfall and call connection charges.
Make your business sound more established by having menu prompts, even if you’re a sole trader answering for all departments.
Track and manage your Alltel services through My Alltel, your self-managed web portal.