Connect your callers to the right department with an interactive voice prompt menu.

Better response time, best customer experience
for each call.

See pricing

Modern IVR systems featuring Alltel voice prompt menus

Refine your customer’s call experience with an intuitive IVR service.

A voice prompt menu or IVR service is a simple, low-cost method of making call flows smooth and convenient for your customers. It takes customer service to a whole new level by minimising long holds, eliminatingx distractions for your staff, saving time on multiple transfers, and ensuring first call resolutions.

How it works

Here’s how your calls are handled via IVR.

A professional recording greets and
thanks callers in your company name.
Options are provided for your
customers to dial on a keypad and
redirect their call.
A customer calls
your 1300 or 1800
business number.
For example:
Press 1 for Sales
Press 2 for Customer Support
Press 3 for Accounts Department and
Press 4 to speak to an operator {Live Answering}
Any Departments Voice2Email Live Answering Services

Learn more about the service

Understanding the basics of a voice prompt menu (IVR).

Voice prompt menus (IVR), otherwise known as interactive voice response systems, is functionality that gives callers control over where their calls are directed. This automated call forwarding system features a professional voice recording that tells you to ‘Press 1 for Sales, Press 2 for Support’ to connect your call to the right person or department when calling a business.

When a customer calls, a recording announces your business name and thanks them for calling. A list of options will then be presented so they can choose which person or department they need (Press 1 for Sales, Press 2 for Support).

Once they enter an option on their keypad, the IVR system transfers the call according to their selection. With IVR prompts, your calls flow more efficiently with no effort on your part.

Alltel Voice Prompt Menus are compatible with business phones systems and inbound numbers.

What is it?

Voice prompt menus (IVR), otherwise known as interactive voice response systems, is functionality that gives callers control over where their calls are directed. This automated call forwarding system features a professional voice recording that tells you to ‘Press 1 for Sales, Press 2 for Support’ to connect your call to the right person or department when calling a business.

How does it work?

When a customer calls, a recording announces your business name and thanks them for calling. A list of options will then be presented so they can choose which person or department they need (Press 1 for Sales, Press 2 for Support).

Once they enter an option on their keypad, the IVR system transfers the call according to their selection. With IVR prompts, your calls flow more efficiently with no effort on your part.

Alltel Voice Prompt Menus are compatible with business phones systems and inbound numbers.

voice prompt menu

IVR plan

Direct callers to the right
department with a professionally
recorded IVR prompt menu.

Additional Information

Additional sub-menus 1-3 options Monthly cost

$15

Additional sub-menus 1-3 options Setup cost

$30

Professionally recorded voicemail greeting
Professional Voice Talents

Starting from $85
Quote required

Change IVR audio recording

Quote
Cost varies depending on length and complexity of script.

$10

per month

ex GST

Setup cost$100 once-off

1-5 options

Additional Information

Additional sub-menus 1-3 options Monthly cost

$15

Additional sub-menus 1-3 options Setup cost

$30

Professionally recorded voicemail greeting
Professional Voice Talents

Starting from $85
Quote required

Change IVR audio recording

Quote
Cost varies depending on length and complexity of script.

Professional voice talent

Choose from our pool of professional voice
talents that suit your business brand.

For better customisation, businesses can have their own greeting recorded, or you can enlist the services of our professional voice talents. Alltel has a variety of male and female voice over professionals to help you find the most suitable voice to represent your business.

Compatible Alltel services

Add an IVR menu to your inbound number.

Alltel Voice Prompt Menu (IVR) is a recommended add-on for your Alltel inbound numbers. This IVR service will be billed as an add-on to regular inbound number plans or included as a free standard feature for 1300/1800 Pro plans.

Aside from inbound numbers, you may also redirect calls to your Alltel live answering or Voice2Email service. This service also comes standard with SmartConnect business phone systems. As an included feature, you will get your voice menu at no additional cost (a one-time professional recording fee applies). You may also manage the audio files for your menu prompts through the My Alltel portal for free.

Alltel Voice Prompt Menu (IVR) is a recommended add-on for your Alltel inbound numbers. This IVR service will be billed as an add-on to regular inbound number plans or included as a free standard feature for 1300 & 1800 ADVANCE plans.

Aside from inbound numbers, you may also redirect calls to your Alltel live answering or Voice2Email service. This service also comes standard with SmartConnect business phone systems. As an included feature, you will get your voice menu at no additional cost (a one-time professional recording fee applies). You may also manage the audio files for your menu prompts through the My Alltel portal for free.

More great features

Get more out of your IVR service.

Cut down wasted time on multiple or wrong transfers. Direct calls to members of your staff that can handle specific customer concerns.

Get a low-cost way to connect outsourced departments, multiple sites, and remote workers under a single IVR menu.

Greet customers with a professional recording played at the beginning of a call.

Provide general information about your business, such as hours of operation, upcoming sales events, or availability of services as part of your greeting.

Get complete flexibility with no lock-in and minimum term contracts.

No additional flagfall and call connection charges.

Make your business sound more established by having menu prompts, even if you’re a sole trader answering for all departments.

Track and manage your Alltel services through My Alltel, your self-managed web portal.

Direct callers to the right department with a
professionally recorded IVR prompt menu.

See pricing