Change 1300/1800 Number & Live Answering plans any time for FREE

The Alltel Team
The Alltel Team
Change 1300/1800 Number & Live Answering Plans any Time for FREE

Many providers charge a fee if you want to change your 1300 Number, 1800 Number or Live Answering services to a higher- or lower-cost plan: especially in the case of moving to a lower-cost plan!

At Alltel, we want you to have the service that is the most economical and best fit for your business. That's why with our 1300, 1800 and Live Answering services you can Upgrade plans any time for FREE: changes come into effect on the next business day or Downgrade plans any time for FREE: changes come into effect at the beginning of the next calendar month.

This provides you with the ultimate in flexibility:

  • Quiet times for your business (e.g. school holidays)? No problems. Downgrade your plans during the lull, and then upgrade again when things pick up.
  • Busy times for your business (e.g. end of financial year)? No problems. Upgrade your plans to deal with the rush, and then downgrade again when things quieten down.
  • Not sure which plan is right for you? No problems. If the first plan you choose is not meeting your needs, you can upgrade or downgrade at any time.
  • Live answering plan still on its three-month contract? No problems. You can change your plan for free even when it is on contract.

This allows you to fine-tune your services so that they match your needs at all times. For example, when you launch new products or special promotions, you can upgrade your 1300 Number, 1800 Number and Live Answering services at the same time to handle the expected increase in calls and save you money.

You can contact us with your changes at any time:

  1. Send a request from your authorised person's email account to support
  2. Include your full contact details in the email, together with a description of the changes required.

Any change you make during the month will be applied to your account at the beginning of the next billing cycle (that is, the beginning of the next month).

You can find out more about Alltel's plans and pricing on our web site, or else call us on 1300 ALLTEL where our customer service team are happy to answer your questions and help you select the best service for your business.

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