Connecting your remote workforce with a Hosted PBX System

Working from home used to be an option solely for a start-up business that found it challenging to afford leases for serviced offices. Now, however, remote working has been pushed as an effective measure for business continuity amidst critical work environment changes.

Though the transition from working from the office to working from home is made easy thanks to technological advancements, how does one ensure that their remote workforce stays connected? The answer is hosted phone systems. IP telephony has come a long way, rivalling in-house PBX systems due to its ease of use, affordability, and quality. So, how can you take advantage of this technology to connect your remote workforce?

Get a reliable internet service

Unlike in-house systems, a hosted PBX runs over the internet. To get the best results, your service should be strong enough to avoid poor call quality. It must also be able to handle real-time virtual tools that are vital for working from home like screen sharing, the cloud, file sharing, video calling, and social media.

Talk to your service provider to check for the minimum requirements to run your hosted phone system. If the current speed doesn’t measure up, or if you do data-heavy tasks that congest the network, then consider switching to a business-grade ADSL. Alternatively, internet services like the NBN, Fibre, Ethernet, or Fixed Wireless can support hosted phone systems.

Utilise a unified phone system

The beauty of a hosted PBX system is that your remote workers can share the same system as your office staff. This helps keep them in the creative loop of the office. Having the same full-featured phones not only encourages contact between members of the team but also helps prevent isolation among colleagues.

By utilising a hosted PBX system, there is efficient and effective collaboration and communication among your remote workforce. Additionally, it eliminates the need of having to switch between different systems to do voice and video calling or file sharing.

Customise your system to suit your needs

Despite its affordability, hosted phone systems offer great value due to its added functions. Call centre solutions let you handle your queues and manage call flow. You can also enhance your system with client application user packs to create a unified communications solution. This means integrating your other devices like desktops and mobile phones to manage and make calls using your business numbers.

Enjoy added savings

Going hosted also spells large savings for you. Adding new users to the system is as easy as getting new extensions. No need for new physical lines. Calls between states are also free as long as they are on the same account. Widen your reach and boost sales by getting direct in dial (DID) numbers in different states and regions so you can provide local call rates to customers across the country.

Get a hosted PBX system from Alltel

There is no one size fits all solution to communication, but a hosted system caters to the need for flexibility. If you’d like to learn more about how to connect your remote workforce, then give us a call at 1300 255 835 or chat with us at www.alltel.com.au.