The following fees may apply in addition to your monthly charges. All prices exclude GST.
Change fees
The following charges apply for change requests processed by our Support and Technical teams.
*Business hours: M-F 8:00AM-4:00PM AEST EXCEPT PUBLIC HOLIDAYS
Business hours $10After hours $50
Business hours $40After hours $100
Simple changes(name, number, email)
Business hours $15After hours $50
Business hours To be quotedAfter hours To be quoted
Changes that do not affect billing
Business hours $15 per requestAfter hours $50 per request
Business hours $25 per requestAfter hours Not Available
Changes made by the customer via the SmartConnect portal are free of charge.
Business hours $80 per hour, billed in 15 minute incrementsAfter hours $150 per hour, billed in 15 minute increments
All other changes processed by the Technical team will be quoted in advance.
Business hours ($60 minimum charge)After hours ($100 minimum charge)
Changes to sender and recipient emails
Business hours $15 per requestAfter hours $50 per request
Changes to assigned emails, PIN, and updates to greeting file
Business hours $15 per requestAfter hours $50 per request
Changes to assigned emails, PIN, and updates to greeting file
Business hours $15 per requestAfter hours $50 per request
Business hours $15 per requestAfter hours $50 per request
Business hours Starts at $15 per request Professional recording quoted separatelyAfter hours Starts at $50 per request Professional recording quoted separately
Starts at $15 per request Professional recording quoted separatelyStarts at $50 per request Professional recording quoted separately
Business hours $50After hours $100
Plan changes
Switching plans for the exact same service is free of charge, except for Inbound Numbers (see below).
Upgrades are estimated to take effect on the next business day. Downgrades are estimated to take effect at the beginning of the next calendar month.
Inbound number routing
The following setup fees apply to simple routing schemes only. Additional fees may apply for complex routing/barring configurations, and will be quoted in advance. Refer to the Change Fees table for pricing on subsequent change requests.
Account management & billing
All requests are processed during business hours only (M-F 8am-4pm AEST/AEDT, except public holidays).
Emergency/urgent changes surcharge
Service reconnection (after suspension or cancellation)
Back