This service is available in 1,000 premises, and the number is currently growing. You may speak with our solutions specialists at 1300 255 835 to check the availability of Fibre 400 at your location.
Additional Information
This service is available in 1,000 premises, and the number is currently growing. You may speak with our solutions specialists at 1300 255 835 to check the availability of Fibre 400 at your location.
This unlimited internet service delivers a maximum throughput speed of 400 Mbps handed off as Ethernet.
Plan | Download Speed* |
---|---|
FIBRE GO 24 | Symmetrical 400 Mbps |
FIBRE GO 36 | Symmetrical 400 Mbps |
FIBRE 24 | Symmetrical 400 Mbps |
FIBRE 36 | Symmetrical 400 Mbps |
*Note that actual speeds may vary depending on the following factors: hardware or software configuration, source and type of content downloaded, Wi-Fi or Ethernet connections, number of users, and the performance of infrastructure not supplied, operated, or maintained by Alltel.
This service is available in 24 and 36-month terms.
A technician will need to visit your premises in order to install this service, but will not require access inside the property. The technician may need to attend to your premises more than once. You will not be charged for these site visits, unless you change a scheduled appointment. Alltel will not be responsible for these charges as they are imposed by a third-party supplier.
This service requires a gigabit router that can handle 400 Mbps upload and download speeds. We recommend seeking the advice of your IT service provider to find a suitable router. Please note that we do not provide support for hardware purchased from other vendors.
Additional infrastructure such as cabling between the MDF and the Internal Distribution Frame (IDF) will not be installed by our technician. Supplying and installing equipment such as routers, firewall, network cabling, and other devices will also be your responsibility.
You must provide 40 business days advance written notice to Alltel, which includes the complete address of where you wish to move your service.
Relocation Type | Relocation Charge |
---|---|
Relocation to a new building on the same access network | $4,400* |
Relocation within the same building | To be quoted** |
Relocation to a new building on a different access network | Not supported |
*This fee does not apply if you are in the final 3 months of your contract.
** Factors such as remaining contract length, service build requirements at the new location, and engineering fees will be considered in determining your relocation charge. A comprehensive quote will be provided upon application.
We cannot guarantee the availability of this service (or a similar service) at your new location. If you move to a location where this service is not available, you will be required to pay an Early Termination Charge.
Cancellations made before the end of your contract term incur an early termination charge that equal to the balance of the remaining months in your contract term.
ETC = number of months remaining in contract term X monthly charge
Orders cancelled or withdrawn prior to the notification of service completion will not incur early termination charges.
Status | Cancellation Charge |
---|---|
Logical build not yet commenced | $150 |
Logical build commenced and physical build not yet commenced | $450 |
Physical build commenced | $4400 |