Having Fun with Phones: Taking a Trip Down Memory Lane
We’re excited to announce that Alltel is a finalist in the Best Customer Service Results category in the 2012 Business Excellence Awards. These awards, which “honour the achievements and accomplishments in industries and categories from around the world,” will be presented in Queensland on February 17-18.
Many telecommunications providers have a reputation for poor customer service. At Alltel, we’re dedicated to changing this perception, and we feel that being named as a finalist for Best Customer Service Results is a great step forward!
Alltel welcomes ALL feedback, especially negative feedback because it gives us an opportunity to understand areas for improvement and demonstrates our ability to develop the business around the needs of our customers.
We’d like to thank all of our customers who take the time to contact us with their questions and issues. We’d especially like to thank those of you who have taken the time to provide us with a written testimonial.
It’s a common reaction to speak out when you’re unhappy about a service. Not many customers these days take the time to provide testimonials, but to date, Alltel continues to receive significantly more testimonials in comparison to the odd complaint.
We constantly strive to improve customer service and satisfaction and regularly survey our customers to find out whether there are any areas in which we can improve.
All of our customer service operators are hired based on the value they place on customer relationships and their ability to provide excellent customer service: not on their ability to sell. We believe that 70% of our communications with a customer should be listening and providing solutions to meet their business telecommunications needs.
Excellent customer service is at the heart of our business philosophy and is what makes Alltel stand out from other telcos. You can experience the Alltel difference today by phoning us on 1300 ALLTEL. Our friendly customer service team are waiting for your calls.