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Alltel hosted pbx solutions delivers all the bells and whistles of an enterprise phone system without weighing you down.

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Alltel SmartConnect®️ is the last phone system
you’ll ever need

Intelligent voice technology on one powerful hosted platform.

Getting a business phone system usually meant installing bulky, costly, and complicated equipment in the office. Now, with Hosted PBX phone systems taking front and centre, it has become the phone service choice of businesses due to its convenience and affordability.

SmartConnect is a future-proof technology that integrates different systems under one platform. It simplifies and minimises the requirements of network devices, software, electronics, entertainment, home and office automation systems via the internet, by providing remote and centralised control over complex systems.

Communicate with your team on a cloud-hosted phone system that features voice and video calls and conferencing, file sharing, and more.

Flexible call flows

Advanced management and overview of your incoming calls.

Call centre solutions

Take full control over incoming calls by customizing call queues and departments within your business. Get basic queuing or enhanced queueing capabilities, which include night service, holiday service, and selective call forwarding.

Scalable phone system

Expand with ease and flexibility

Scalable phone system

Add more licenses as your business grows. Get the freedom to add new phone numbers and add more users at any time without the need for new phones or additional cabling.

Secure connection

Encrypted and secure conversations.

Encrypted and secure conversations.

SmartConnect promotes accountability by eliminating the use of personal numbers for business. Messages are encrypted end-to-end, which means messages and attachments are read and received only by the intended recipient.

Integrated communication 

Connect with staff and customers on one system.

Integrated communication

Communicate with your staff and your customers through a cloud-based interface. It enables voice and video calls and conferencing, sharing screens, and sending documents on-demand.

CRM integration

Quick access to client and lead information.

CRM integration

Find out who you’re talking to for each call. SmartConnect integrates with your Customer Relationship Management (CRM) tool, so you get quick access to client and lead information as needed. Easily identify opportunities and strategies for growth.

Call analytics

Detailed reports on a self-managed portal.

Call analytics

Track your usage, generate reports, and manage your services through My Alltel, a self-managed web portal. Get detailed reports on when and where the calls are coming from, and a summary of calls answered.

Customer self-service portal

Service management made easy through Alltel's SmartConnect portal.

Service management made easy through Alltel's SmartConnect portal.

Customise your call flow, track your usage, change your service settings, and access free reports through your own self-managed web portal.

Make communication easy

What is hosted PBX?

Also known as a virtual PBX service, hosted PBX keeps your phones connected using equipment that’s located and maintained outside your office. Instead of running lines to the copper network, your service is hosted on your provider’s servers and delivered to you over the internet, which eliminates the trouble of new cabling, configuration, and maintenance—all while significantly cutting down your phone bill.

Alltel SmartConnect® is our range of enterprise-grade hosted phone systems that deliver basic telephony with advanced call features over the internet. Our SmartConnect® Office and SmartConnect® Executive plans give businesses an enterprise-grade solution for every price point and need.

Powerful features for serious conversations

Why should your business get a
hosted PBX phone system?

A cost-effective solution that doesn’t compromise on quality

It’s the word ‘hosted’ that makes all the difference. An Alltel SmartConnect® hosted business phone system provides all of the benefits of corporate phone service for a fraction of the cost. By delivering your service over the internet, it significantly cuts down on installation, rental, and maintenance costs.

Save on long-distance costs and encourage communication mong staff across multiple sites. Get free Alltel to Alltel calls on the same account.

With your hosted PBX service, you get low rates for local, national, mobile, 13/1300, and international calls billed in 1-second increments. Add up to 14 parties to a single call with N-way calling, included with SmartConnect® Executive plans.

Going hosted means you don’t need to hire an IT team or sign up for a costly maintenance contract to monitor your service. Our team ensures that your phones are up and running 24/7, so your customers are never let down.

Cloud-based and always available.

Unlike premise-based phone systems, all equipment other than your phones is located outside of your premises. This eliminates the threat of security breaches, power outages, inclement weather, or any major disaster in your area.

As your hosted PBX provider, Alltel monitors multiple servers located at redundant locations, which means that if one goes down or experiences a system issue, your phone service remains up and active.

While the equipment isn’t physically installed in your office, your business still has full control over your service through a self-managed web-based portal. Add and move phone extensions, track your usage, or change configuration settings anytime as your needs change.

A Scalable solution that keeps your business agile.

Hosted phone systems are future-proof voice solutions with endless potential. Unlike legacy phone systems, you don’t need new hardware for every upgrade and additional features because our team handles everything on our end.

You can design a call flow that allows all your leads to be captured over the phone. Our business consultants can help you configure your system to ensure that callers will always be greeted by a friendly voice every time they call your business.

Try out new features and build your hosted PBX service as you see fit. Feel free to add or reduce lines as needed. Our team takes the time to know your business to give you the best advice, so we can give you the latest in communications technology while you focus on the main thrust of your business.

A flexible hosted phone system that doesn’t weigh you down.

Offer local call rates to callers from multiple cities and areas, regardless of your office location. With virtual numbers that are not bound to one geographic exchange, you can expand operations without the need to install physical lines and open additional locations.

Connect multiple sites, remote workers, and outsourced departments under one hosted phone system. Get the freedom of working where you’re most productive through plug-and-play phones, and enhanced UC (unified communications) capabilities.

Your enterprise-grade phone system guarantees superior service, backed by responsive support. Get clear calls, advanced features, and responsive customer service that understands the unique demands of your business.

Direct in-dial numbers (DID)

Each hosted phone service includes 1 DID. Additional numbers are available at a low cost.

Your direct in dial (DID) numbers are more than just regular phone numbers. These virtual numbers help widen your presence by giving you a ‘local’ business number for each area you do business in.

Encourage more calls by offering local rates to your customers, regardless of where your business is physically located. You have the option to get new numbers or keep your existing landline, VoIP, 1300 and 1800 numbers by transferring your service to Alltel.

Is your internet connection up to speed?

Your Alltel SmartConnect® service is run over the internet which means the clarity of your calls depends on the quality your connection. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You can determine the compatibility of your connection through a PING test.

You should get results of:

  • Line quality of good or above
  • MOS of 4 or above
  • Ping of less than 100 ms
  • Packet loss of 0%

Even with good results from a PING test, there are other conditions such as network and router capabilities that may impact your service which a speed test will not see. Heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. Alltel-provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:

  • 1 minute call = 234 Kilobytes
  • 1 hour call = 13.71 Megabytes

These estimates are for a single direction only and assume one phone being used. If your provider charges for uploads as well as downloads, you will need to double these estimates. Our business consultants will also help you determine how much bandwidth is needed for your service.

Getting the right hosted PBX hardware.

Telephone handsets purchased through Alltel come pre-configured for plug and play, zero touch setup. We cannot guarantee the operation or compatibility of phones not purchased from Alltel or their compatibility with our network.

Switches, routers and other hardware can be purchased from third parties. As a convenience to our customers, we offer a limited range of hardware for sale, with support being provided through the manufacturers.

Hosted PBX hardware are available for purchase through Alltel. Read our Statement of Standard Warranty.

Choose features which suit your requirements

Build your own full-featured hosted phone system
with integrated solutions.

Alltel hosted PBX phone systems support a full range of advanced yet cost-effective features that boost your productivity and gives your business a professional image.

Get in touch with our consultants to get a customised solution for your specific requirements.

Call recording

Record your calls to ensure the quality of your customer interactions. Use call recordings to provide valuable feedback to your teams, capture information accurately, and improve regulatory compliance with legal or industry standards.

CRM integration

Integrate SmartConnect® with your CRM Tool to gain quick access to client and lead information for every call. Identify opportunities and strategise for growth by combining sales and customer service data.

Voicemail add-on

Use your own recording and assign an email address to receive and access voice messages online.

Enhanced call queue

Provide your business with a fully functional call centre that comes with basic queueing capabilities. Get other functions such as agent states, supervising, and reporting.

Premium call queue

Get all the features of an enhanced call queue, along with advanced queueing capabilities. It includes selective call forwarding, night service, and holiday service.

Reception enterprise console

An application that provides your receptionist full visibility over your phone system, and allows them to handle calls for multiple sites and users seamlessly.

Go Operator

A PC application that allows you to manage calls, check the status of each extension, and distribute calls to connected sites.

Queue supervisor

Manage the queue and check the call status of each agent through an easy-to-use web application.

Soft phone application

Make and receive phone calls over the internet through an application that extends business phone capabilities to your desktop.

Auto attendant (IVR) Basic

An IVR solution that gives customers the ability to navigate their own calls to their intended user or department. Create a customised menu for business hours, after-hours and holidays.

Auto attendant (IVR) Premium

Boost your IVR system with additional features such as call forwarding and selective call forwarding that redirects calls based on pre-set conditions.

Hunt group enhanced

Forward calls to the next available user, when the first line in the hunt group is unavailable by customising your call forward settings. Hunt group, call forwarding, and music on hold are included with your SmartConnect® Office plan as standard.

Hunt group premium

Redirect calls to specific users within the hunt group based on a set of pre-determined conditions by configuring your call forwarding and selective call forwarding settings.

Voicemail user (no calling)

Get a dedicated group voicemail service for your business phone system.

 

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Frequently asked questions

All your questions about
hosted PBX answered.

How does a hosted PBX phone system work?

Hosted PBX uses the internet connection, which is significantly different from the standard telephone services that uses lines or cables.

Standard IP PBX phone systems transfer calls from the internet (IP) to the public switched telephone network (PSTN).

What happens if my Internet goes down?

Hosted phone systems work over the internet instead of over analog phone lines. So, if your internet connection goes down, then so does the ability to make and receive phone calls.

Can I port my number in or out?

Yes, but take note that the porting period can vary. While some ports take as little as one business day, the transfer or port of different numbers or between two virtual PBX providers is likely to take longer.

We have been using Alltel’s hosted PBX solution now for 8 months and couldn't be happier. Their support team is ultra-responsive, and our account executive is always attentive to our needs. Would definitely recommend them without hesitation.

Daniel Manning | Soma IT | Via Google review

Switch to a smarter hosted phone system that is built
for business continuity in the office and beyond.