Business inbound numbers that makes a bold statement
An inbound number with Alltel is a serious business tool that you can’t go without. Not only are they wonderfully flexible numbers that help your business manage your incoming calls, they look great and make a bold statement as well.
As a virtual business number, inbound numbers can be configured and customised in a way that is unique to how your business operates. This means, calls can be redirected to as many answerpoints as you need and at any time of the day or week.
No matter your industry or how you operate, Alltel inbound business numbers are designed to work for you.
Want a business phone number with endless flexibility and customisation
Alltel inbound numbers such as 1300, 1800 or 13 numbers are business phone numbers with grunt. They serve as great business tool to help you manage your incoming calls and provides unsurpassed functionality.
Every call to your business inbound number can be routed to your preferred answerpoint. This means, you can answer on your mobile after hours, redirect to your professional answering service if you’re busy or simply manage how your calls are directed to different departments.
Easily track your call volumes and see your busy times as well as other incoming call statistics with comprehensive call analytics.
Your business phone number is totally in your control
Your business is unique in the way that it operates – we get it. That is why Alltel inbound numbers are designed to serve every business differently. With endless ways you can configure your 1300, 1800 or 13 number, it’s easy to see why more businesses choose an inbound number over a traditional landline or mobile number.
If you prefer a number with a local presence, Alltel provides local numbers as well. These business numbers are also inbound virtual numbers with the same flexibility and routing options as any 1300, 1800 or 13 number.
Manage your incoming calls how you want, when you want with a number that stands out from the crowd.
Give your callers the ability to direct their own calls by making a selection from a voice prompt menu (Press 1 for Sales…Press 2 for Support).
Review call information, track your usage, and analyse customer trends using your free call reports.
Automatically redirect your calls to one or more alternate numbers if the first line is engaged or unanswered.
Advertise a single business number and redirect calls to separate sites or departments, regardless of location.
Play a custom business greeting to introduce your products, services, or business hours at the start of every call.
Make sure that your calls are always answered by setting up a hunt group which rings a set of numbers or extensions, until an available line is reached.
Forward calls to specific answerpoints based on your assigned schedule. Determine which phones ring at certain times and days of the week.
Distribute incoming calls to multiple staff and departments on up to 20 lines. Share calls based on a pre-set ratio that adds up to 100 percent.
Connect callers to the nearest state branch by identifying the caller’s current location and automatically redirecting their calls.
Connect calls to your nearest office or site by identifying the caller’s location, and redirecting calls based on their region, area, or exchange.
Play a standard greeting at the start of every call and redirect callers to the most appropriate office, based on their provided postcode.
Redirect your calls to an alternate phone number or your virtual receptionist service, whenever you can’t answer your phone.
There’s an inbound number that suits
1300 numbersA 1300 number is a local call number that can be dialed from any fixed landline in Australia at local call rates. The cost of a 1300 number call is shared between the caller and your business.
1300 numbers are perfect for any type of business, big or small, to make a great first impression.
1800 numbersWhen callers dial an 1800 number from any landline in Australia, the call is free. The entire cost of calls made to an 1800 number is shouldered by your business.
Choose an 1800 number for your business to reach more customers and encourage more callers by offering a toll-free service.
13 numbersA 13 number is a local call number that is six digits long, making them very easy to recall. 13 numbers are regulated by the Australian Communications and Media Authority and they attract an annual government surcharge for rights of use.
Make a statement with a 13 number that takes your business to a whole new level.
SmartnumbersA Smartnumber is a business inbound number that is unique to your business. You can get a Smartnumber that spells a phoneword (such as 1300 REPAIR) or follows a sequence that is memorable (1800 88 22 88).
Getting a Smartnumber for your business with Alltel is easy.
Local numbersLocal number is an Alltel virtual number service that looks like a local phone number but is loaded with features. You can attract local customers to your business, while accessing flexible call handling options that suits the way your business operates.
Look local with a phone number that works harder for your business.
It’s not always easy to prove which campaigns get you more callers. With our Analytix call tracking platform, you can do away with the guesswork.
Gain access to ad-source attribution reports, AI-annotated call recordings and more to help you make the right calls on your marketing.
Take control of your incoming calls
Every Alltel business inbound number come with flexible routing options that can help you manage your incoming calls.
Simply choose to redirect your calls to any of your preferred answerpoints at certain times and days, customise your call flows based on location of the caller or forward your calls to a professional answering service when you’re too busy to answer.
You can configure your inbound number so that it is a unique as your business.
Let’s put them side-by-side
Choosing the right business phone number could be just as important as choosing your business name. An inbound number can help you project a reliable and professional image that customers trust.
Let’s take a closer look at how traditional landlines, mobile numbers and 1300, 1800 and 13 numbers measure up against each other.
Features
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Can you take your number with you wherever you go or if your business relocates?
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
Can you access inbound call reports?
Does your number have a national presence?
Can you manage your number and make changes online?
Does your business number give a professional image for your brand?
Does your business number offer free local/landline calls?
Do you have to pay an annual government surcharge?
Can you take your number with you wherever you go or if your business relocates?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Can you manage your incoming call flows based on your availability, time and day or the caller’s location?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Can you access inbound call reports?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Does your number have a national presence?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Can you manage your number and make changes online?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Does your business number give a professional image for your brand?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Does your business number offer free local/landline calls?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Do you have to pay an annual government surcharge?
1300 numbers
1800 numbers
13 numbers
Landline numbers
Mobile numbers
Related blogs & videos
Frequently asked questions
Choose from our wide range of numbers, whether you need a 1300, 1800, or 13 number. We offer varied plans with prices to suit your needs.
Setting up an inbound number requires no special software or equipment. Once you’ve chosen your inbound number plan, we set it up for you within 24 hours.
Once a customer calls an inbound number, it routes to your chosen answerpoint, such as your mobile or a live answering service.
If you have a business based in a country outside Australia and wish to do business in Australia, we can set up a 1300 number or 1800 number and route it to your office, our 24/7 Australian Live Answering service or our Voice to Email product. Calls can originate in Australia and terminate in one of many international countries. Messages will then be sent to you via email.
Phone: +61 3 8513 1300
Fax: +61 3 8376 8286
Our sales office is open Monday to Friday from 8:00am to 6:00pm Australian Eastern Standard Time (GMT +10). If you call outside these hours, please provide the operator with your FULL international phone number so one of our team can return your call during our normal business hours.
Call rates vary and depend on the country from which the call originates from. Refer to this document for international call rates.
Since being setup with Alltel their service has been second to none. The staff are really friendly, quick to reply and very helpful. It's also made a huge difference in making sure we don't miss calls with their routing options and they setup a professional sounding message for when we can't answer.
I'm very happy we chose Alltel and wouldn't hesitate to recommend to others.
Marc Goodwin | Google review
