Business inbound numbers give you the flexibility to work on your own terms.

Enhance your inbound number with these features.
hunt group

Location-based routing

call forwarding menu (ivr)

Hunt group

call splaying

State-based routing

call overflow

Postcode prompting

call forward

Call forwarding menus (IVR)

state-based routing

Call splaying

local-based routing

Call forward

postcode prompting

Time of day routing

time and day-based routing

Call overflow

call reporting

Call reporting

supports multiple offices

Supports multiple offices

business intro

Business Intro™

Enhance your inbound number
with these features.

Manage your business calls with inbound 1300 and 1800 numbers.

What is a business inbound number?

An inbound number is a virtual business number that is used exclusively to receive and manage your incoming calls. Calls made to your inbound number can be redirected to your preferred answerpoint, such as your mobile, office phone or even a professional answering service. The most common inbound numbers are 1300 numbers, 1800 numbers and 13 numbers. Smartnumbers and Local Connect numbers are also inbound numbers that gives you flexibility and control over your incoming business calls.

Why choose an inbound number with Alltel?

Inbound numbers such as 1300 or 1800 numbers can serve as a great business tool. Not only do they make your business look more professional to prospective customers, they offer far more flexibility and portability over a standard business phone number because they are not tied to a fixed landline or location.

With an Alltel inbound number, you can track the success of your marketing campaigns with comprehensive call reports, route your calls to preferred answered at different times of the day, or redirect your calls to a phone answering service to manage your after-hours calls.

Get a business phone number that controls your incoming calls the way it suits you.

There are several different types of inbound numbers you can get for your business. The most popular are 1300 numbers which offers a great way to make your business look professional while giving the flexibility to manage your inbound business calls. If you prefer to provide a toll-free service for your callers, an 1800 number is the best option. A 13 number, on the other hand, is a highly memorable six-digit phone number that can make a big impression.

You can also get local numbers for your business that can be set up exactly like an inbound number with great features and flexibility. All inbound numbers can be routed to your preferred answerpoints based on time and day, state, or area. There are hundreds of different ways you can configure your Alltel inbound number to suit your business.

What type of inbound numbers can Alltel provide?

1300 numbers

What is a 1300 number?

A 1300 number is a local call number that can be dialed from any fixed landline in Australia at local call rates. The cost of a 1300 number call is shared between the caller and your business.

1300 numbers are perfect for any type of business, big or small, to make a great first impression.

1800 numbers

What is a 1800 number?

When callers dial an 1800 number from any landline in Australia, the call is free. The entire cost of calls made to an 1800 number is shouldered by your business.

Choose an 1800 number for your business to reach more customers and encourage more callers by offering a toll-free service.

13 numbers

What is a 13 number?

A 13 number is a local call number that is six digits long, making them very easy to recall. 13 numbers are regulated by the Australian Communications and Media Authority and they attract an annual government surcharge for rights of use.

Make a statement with a 13 number that takes your business to a whole new level.


What is a Smartnumber?

A Smartnumber is a business inbound number that is unique to your business. You can get a Smartnumber that spells a phoneword (1300 REPAIR) or follows a sequence that is memorable (1800 88 22 88).

Getting a Smartnumber for your business with Alltel is easy.

Local numbers

What is a Local number?

Local number is an Alltel virtual number service that looks like a local phone number but is loaded with features. You can attract local customers to your business, while accessing flexible call handling options that suits the way your business operates.

Look local with a phone number that does more for your business.

Call routing options

Take control of your incoming calls.

Alltel inbound numbers come with flexible routing options that helps you manage your incoming calls. You can choose to redirect your calls to any of your preferred answerpoints at certain times and days, customise your call flows based on location of the caller or forward your calls to a professional answering service when you’re too busy to answer.

You can configure your inbound number so that it is a unique as your business.

Having trouble deciding which phone number to get for your business?

Let us help you by putting the features side-by-side.

Choosing the right business phone number could be just as important as choosing your business name. An inbound number can help you project a reliable and professional image that customers trust. Let’s take a closer look at how traditional landlines, mobile numbers and 1300, 1800 and 13 numbers measure up against each other.

Inbound numbers vs landline numbers


Can you take your number with you wherever you go or if your business relocates?

Inbound Numbers

Landline Numbers

Mobile Numbers


Can you manage your incoming call flows based on your availability, time and day or the caller’s location?

Inbound numbers

Landline numbers

Mobile numbers


Can you access inbound call reports?

Inbound numbers

Landline numbers

Mobile numbers


Does your number have a national presence?

Inbound numbers

Landline numbers

Mobile numbers


Can you manage your number and make changes online?

Inbound numbers

Landline numbers

Mobile numbers


Does your business number give a professional image for your brand?

Inbound numbers

Landline numbers

Mobile numbers

Choose a phone number that does so
much more for your business.