Are first impressions a critical part of your day-to-day operations?
Being in the business of delighting customers means putting your best foot forward at all times. This experience should begin even before they step in the door. Your challenge is to make a lasting impression that will represent the kind of service you want to be known for.
Is your front office a disorganised mess?
Handling reservations, filing payments, taking down messages—much of your business relies on paperwork. When you double book a room or misplace an important message, you’re sure to incite the wrath of your customers. While these may seem like rookie mistakes, these happen more than you’d like to.