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We are in an industry where great customer service is vital and our experience with Alltel has been great.
— JSilvana Marci | Suredata
Is the service you deliver up to par with client expectations?
Your customers expect a certain level of service that should be maintained through all types of communications. This means providing different channels where they can easily get in touch with you, handling calls professionally, and providing immediate response to any queries or concerns.
Do you miss a lot potential business while you’re in meetings?
Putting your 100% into meetings with clients is part and parcel of your job. When you’re being paid for your time, you need to be able to focus on work without distractions. But at the same time, you don’t want to turn away new clients with a busy tone or endless ringing--ultimately sending them to your competitors.
Are you tasked with handling sensitive and confidential information on a daily basis?
The nature of your job makes leaving a faxed document on your desk, or scribbling an important message at the back of a receipt extremely risky. Your clients trust you to protect their information, so it’s your duty to make sure that any form of correspondence is securely archived and easy to retrieve.
How do you make yourself available to multiple clients at different locations at the same time?
As you need to be constantly in contact with your customers, it’s necessary to communicate with them through means that are convenient for them. Whether you’re a team of two or ten, your clients expect enterprise-grade solutions like phone and video conferencing for your communications.
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