We are in an industry where great customer service is vital and our experience with Alltel has been great.
— JSilvana Marci | Suredata
Fuel growth with tailored business communication solutions designed for Professional & Business Services
It doesn’t matter what services you offer, all professional and business services providers face similar challenges
Is the service you deliver up to par with client expectations?
Your customers expect a certain level of service that should be maintained through all types of communications. This means providing different channels where they can easily get in touch with you, handling calls professionally, and providing immediate response to any queries or concerns.
Do you miss a lot potential business while you’re in meetings?
Putting your 100% into meetings with clients is part and parcel of your job. When you’re being paid for your time, you need to be able to focus on work without distractions. But at the same time, you don’t want to turn away new clients with a busy tone or endless ringing–ultimately sending them to your competitors.
Are you tasked with handling sensitive and confidential information on a daily basis?
The nature of your job makes leaving a faxed document on your desk, or scribbling an important message at the back of a receipt extremely risky. Your clients trust you to protect their information, so it’s your duty to make sure that any form of correspondence is securely archived and easy to retrieve.
How do you make yourself available to multiple clients at different locations at the same time?
As you need to be constantly in contact with your customers, it’s necessary to communicate with them through means that are convenient for them. Whether you’re a team of two or ten, your clients expect enterprise-grade solutions like phone and video conferencing for your communications.
The phone is the most important part of any tradie’s toolkit. Select and combine from the following services to make the most your most valuable tool.
Widely-recognised as business numbers, your Alltel 1300 number can be called at local rates across Australia. More than giving you a professional image, this virtual number gives you complete flexibility in customising the way you handle calls.
Get a full-featured, enterprise grade phone system on a small business budget with your Alltel SmarConnect service. This hosted PBX service comes with advanced functionality that impresses customers and lets you handle your business calls efficiently.
Enjoy fast and reliable connectivity on Alltel’s Business Internet network. Our range of NBN, ADSL, Ethernet, and Fibre 400 services give your business large data allocations up to unlimited bandwidth, to meet heavy demands and keep you competitive.
Have a professional operator who answers calls in your business name, takes your messages & forwards it to you via email or SMS. Alltel Reception Connect is a virtual reception service that handles calls for individuals, provides support for teams, and can even transfer calls to you. Get an office operator for a fraction of the cost.