We can answer all of your office and mobile calls, take bookings and respond to your customers.

24/7 phone answering, receptionist and contact centre services starting from just $25 per month.

Answering service person


Get a real person to talk to your customers when you can’t.

For any business, phone calls are a major source of opportunities. Calls handled right can bring in new business or earn the loyalty of a troubled customer, whether it's a quick exchange or a lengthy conversation over the phone.

However, what do you do when your work keeps you from picking up the phone? This is where a live phone answering service can help.

With a live phone answering service, you get a simple and cost-effective way to get a real person to answer your customers at any time. These include message-taking and transfer services to help you manage calls and answer calls when you're best prepared for it. Meanwhile, a virtual receptionist can handle basic phone answering and message taking service plus additional tasks over the phone–so you can stay focused on your business goals.


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Focus on your business goals and leave your calls to us.

Are phone calls a major source of leads for your business? Do you deal with several clients on the phone every day? Are you and your team unable to answer every call you get? Or are you sacrificing work to answer every phone call?

If you answered "yes" to these questions, then you should consider getting a live answering service. With Alltel's live answering service, you can focus on critical work and impending deadlines while our professional Australian-based operators answer all incoming calls in your business name.

It doesn't matter whether the call comes in after-hours, for overflow, the weekends, or a public holiday. We answer the call when you can't, so you'll never lose another customer to voice mail.

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Live answering 24/7


All your calls answered by a professional operator.

A professional answering service can take all your calls according to your set requirements. Need it for after-hours calls only? For overflow during the day? Or all day, every day? These are just a few options you can choose.

You can also decide on the response your customers get depending on your service. A professional virtual receptionist can handle basic tasks and queries, while a live answering operator can take messages for you and send them your way so you can respond at your available time.

Whatever way you choose to set it up, your customers can always get a timely answer with our live answering service.

You can count on us to have you covered

Complete contact centre solutions tailored for all your business needs.

From basic phone answering services through to complex customer support and business process outsourcing, Alltel provides full-service contact centre solutions to help your business achieve smarter call management and improve operational efficiencies.

Phone answering 24/7

24/7 Phone Answering Services

Alltel’s professional answering service is a perfect solution to ensure every call to your business is answered. Available as a 24-hour service, your calls are answered by a real person in our contact centre when you’re busy, as an overflow or after-hours when your business is closed.

A live phone answering service works by redirecting calls from any number to our contact centre where a professionally trained operator answers the call in your business name. Our team will take a message on your behalf and forward the message directly to your mobile and email. An answering service with Alltel can be customised to your business needs. We can include features such as call transfers, take messages for multiple teams or departments. We can customise your call script to ensure we best represent your brand.

Virtual Receptionist

Remote Receptionist Services

Alltel’s remote receptionist team can be a reliable alternative to your in-house resource or act as a great support to your existing front desk team. Like a real receptionist, our team is based off-site in our Melbourne contact centre. Our receptionist team are fully trained and always ready to assist your callers, from handling basic front desk receptionist tasks to scheduling help you schedule appointments, answer calls for various departments and warm transfer to your team if they are available.

When someone calls your business, we represent your brand professionally and ensure we fulfil the requirements you set out for us. Our team can be trained in your booking system or CRM, provide answers to frequently asked questions, collect information on the caller and send details directly to you.

Call centre outsourced support

Contact Centre and Outsourced Support

Alltel’s contact centre and outsourced support services can provide much needed support in areas of your business requiring more than a basic answering service. As a full-scale business process outsourcing partner, we can extend our support to you through a variety of solutions ranging from inbound and outbound call management to handling back-of-house and administerial tasks. Our Australian-based contact centre can handle customer enquiries, provide help desk support and professionally represent your brand as an extension of your team. Our focus is to help you maintain positive and prompt interactions with your customers and improve their end-to-end customer experience.

Let us help provide the peace of mind and support you need for business continuity and improving operational efficiencies. Find how our team can assist with customer service support, live chats, help desk and IT support as well as outbound solutions for appointment setting and lead generation.


All your questions about live answering service answered.

How much does a live answering service cost?

Phone Answering plans start from as low as $25 per month for 15 calls, while our Virtual Receptionist plans start at just $30 for the pay-as-you-go plans. Visit the Phone Answering and Virtual Receptionist plans & pricing page for more info.

Are my calls answered in Australia?

Yes, all your calls are answered in Australia. Some other answering services ship their calls off-shore outside of normal business hours, whereas Alltel’s virtual reception service answers every call from our Australian-based call centres.

Can I advertise the number provided for my live answering service?

No. The in-dial number provided for your answering service is an internal system number that is subject to change and remains the property of Alltel. Using an inbound number such as a 13, 1300, or 1800 number for your business is recommended.

How does a live answering service work?

A group of trained customer service professionals answer phone calls from clients and customers in your business name. They take detailed messages and relay these messages to you or to your employee.

Can I add additional questions for my callers?

Yes. For the 24/7 Phone Answering plans, You can add up to 5 questions at $5 each monthly.

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Project an established and professional image over the phone with a 24/7 live answering service for your business.

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