Live Phone Answering Services in Australia

Get a real person to talk to your customers when you can’t.

Phone calls are a major source of opportunities for a business. Handled right, even a quick exchange over the phone can bring in new business or earn the loyalty of a troubled customer. But what do you do when your work keeps you from picking up the phone?

Live phone answering services give your business a simple, cost-efficient way to get a real person to answer your customers at any time. Message-taking and concierge services help you manage calls so that you can answer when you’re best prepared to. Virtual receptionists, meanwhile, can handle basic tasks over the phone so that you can stay focused.

Should your business get a live answering service?

Do you deal with several clients on the phone every day? Are phone calls a major source of leads for your business? Are you and your team unable to answer every call you get? Or are you sacrificing work to do so?

If you answered “yes” to any of those, then you should consider getting a live answering service. With Alltel’s live answering services, you can focus on critical work and impending deadlines while professional operators in our Australian-based call centre engage with your callers. It doesn’t matter whether it’s after-hours, the weekends, or a public holiday—you’ll never lose another customer to voice mail!

Never leave a customer hanging.

A professional answering service can take your calls whenever you need it to. Need it for after-hours calls only? For overflow during the day? Or all day, every day? These are all options you can choose.

You can also decide what kind of response your customers get, depending on your service. A professional virtual receptionist can handle basic tasks and queries, while a live answering service can take messages for you, so you can respond as soon as you’re ready. However you choose to set it up, your customers can always get a timely answer.

What response can I give customers with a live answering service?

Get an answering service to suit your needs. Choose a basic answering service if you need someone to take each caller’s message and pass it on to you. Or choose a virtual receptionist service if you need someone to handle simple questions and requests.
Find out more below.

Professional phone answering service 24/7

Your live answering service works by redirecting calls from your 1300/1800 numbers, landlines, VoIP, or mobile phones to live operators who answer calls in your business name. Your messages are taken and forwarded to you immediately via SMS and email. The service can be customised based on your business’s needs to include call transfers, messages to multiple teams or representatives, and unique scripts. You can use the service to answer all your calls or as back-up for overflow, after-hours, and holiday calls.

Learn more See pricing

Virtual reception service

Your virtual receptionist service works by redirecting calls from your 1300/1800 numbers, landlines, VoIP, or mobile phones to our virtual receptionist centre. When your customers call, one of our live operators answers in your business name and responds according to the caller’s concerns. They can resolve basic queries and requests and, for anything more complex or sensitive, they can transfer calls or forward messages. You can use the service to answer all your calls, or as back-up for overflow, after-hours, and holiday calls.

Learn more Get a quote