Expand your reach and promote a local presence nationwide.

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Alltel Local Numbers

A Local Number service that
helps you scale.

Alltel Local Numbers

As Australia’s resource industry slows down and entrepreneurship takes center stage, Alltel Local Number helps SMEs aim higher to target a larger market. With your new Local Number service, you can establish a local presence anywhere in Australia, even without a physical office.

While these numbers seem like regular landline numbers, they come with flexible call handling options that help capture all leads and keep your customers happy on the phone. Stay true to your brand and deliver personalised customer service with your Local Number service.

discover local numbers

About local numbers.

Local Number is an inbound number service that makes it easy for your business to reach out to customers outside your local area. As virtual ‘local’ numbers, these help you capture a national market while offering local call rates in any major Australian city— regardless of where your business is located.

The phone numbers used to dial your Local Number service are called Direct In Dial (DID) numbers. You can select a DID number in any state or region, and route all calls to a single office. So if you have a business in Sydney, you’re not limited to using (02) numbers. You can still advertise ‘local’ DIDs and attract customers from Melbourne, Brisbane, Adelaide and Perth.

An Alltel Local Number service uses virtual inbound numbers that use local area codes (eg. 02, 03, 07, 08). But unlike landline numbers, these are solely used for receiving calls and do not require new phone lines. Calls to your DIDs are redirected to one or more of your existing business phones, or to a live answering service and cost as little as a standard local call.

You may choose to keep your existing landline and VoIP numbers by transferring them to your Alltel Local Number Service. In addition to advertising DIDs to your customers directly, they can be assigned as answerpoints for your 1300/1800 numbers to take advantage of the benefits that both numbers provide.

What is a local number?

Local Number is an inbound number service that makes it easy for your business to reach out to customers outside your local area. As virtual ‘local’ numbers, these help you capture a national market while offering local call rates in any major Australian city— regardless of where your business is located.

The phone numbers used to dial your Local Number service are called Direct In Dial (DID) numbers. You can select a DID number in any state or region, and route all calls to a single office. So if you have a business in Sydney, you’re not limited to using (02) numbers. You can still advertise ‘local’ DIDs and attract customers from Melbourne, Brisbane, Adelaide and Perth.

How does a local number work?

An Alltel Local Number service uses virtual inbound numbers that use local area codes (eg. 02, 03, 07, 08). But unlike landline numbers, these are solely used for receiving calls and do not require new phone lines. Calls to your DIDs are redirected to one or more of your existing business phones, or to a live answering service and cost as little as a standard local call.

You may choose to keep your existing landline and VoIP numbers by transferring them to your Alltel Local Number Service. In addition to advertising DIDs to your customers directly, they can be assigned as answerpoints for your 1300/1800 numbers to take advantage of the benefits that both numbers provide.

DID availability

Alltel has DID numbers available for the following cities:

Canberra, ACT(02)

Sydney, NSW(02)

Newcastle, NSW(02)

Coffs Harbour, NSW(02)

Hobart, TAS(03)

Adelaide, SA(08)

Gold Coast, Beaudesert, QLD(07)

Melbourne, VIC(03)

Brisbane, QLD(07)

Toowoomba, QLD(07)

Cairns, QLD(07)

Townsville, QLD(07)

Perth, WA(08)

Sunshine Coast(Nambour), QLD(07)

View all

local numbers benefits

A local number service that stays true to brand.

Local businesses are known for their own brand of personalised service that keeps customers coming back for more. Alltel Local Number helps keep a ‘local’ image and maintain a high level of customer service, even as your business grows. These unique features make it a great option for businesses looking to scale.

Get a local business number in every city you do business in, without the need to install new phone lines.

Build customer trust and encourage referrals by having a ‘local’ image no matter where your business in located.

Use a unified business number for all your calls. Fixed Caller ID shows customers your virtual number for outgoing calls.

Enjoy complete portability with Alltel Local Numbers. Keep the same business numbers even if you move or relocate.

Connect remote workers and outsourced departments with a unified business number.

Reduce missed calls and keep your leads hot with a Local Number service packed with flexible call handling functions.

Track your usage and identify which marketing campaigns are making ROI with the help of our free built-in call reports.

Add or remove numbers as required. Local Numbers comes with no minimum terms and no break fees.

local number features

Power up your local number

Voice2Email

Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.

Business Intro™

Greet callers with a professional recording before the call is connected to you. This service is included as standard.

Forward incoming calls to
a second number

Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.

Missed call notification

Get complete call details via email, including the caller’s phone number and location, each time a caller hangs up without leaving a message.

Real-time call records and
management

Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.

Caller ID Override

Find out which callers dialed your Local Number numbers instead of your diversion number through your Caller ID.

Switch plans anytime

Change your Local Number plan for free. Upgrade or downgrade your service as your needs change.

Local connect vs 1300/1800 numbers

Local Connect and 1300/1800 numbers are inbound number services, exclusively used to receive and redirect calls to existing phone lines. While similar in many ways, there are a few differences to consider before choosing which is best for your business.

*Feature is available when 1300/1800 number calls are redirected to a Local Connect Number

Learn more about 1300 numbers

Learn more about 1800 numbers

Features

Local Connect

1300 Numbers

1800 Numbers

Type of number

local

local

local

Plans route to any number (e.g. landline, mobile, live answering)

Route a single number to multiple locations depending on factors such as including time of day or caller location

Call forwarding IVR menus available as add-on service

via redirection*

via redirection*

Call recording available as add-on service

via redirection*

via redirection*

Simultaneous ringing of multiple answer points

via redirection*

via redirection*

Real-time management web portal, available as bundled service

Compatible with PBX and Hosted PBX systems

Cost for caller when dialed from landline

local rates apply

-35¢

free

Cost for caller when dialed from mobile

mobile rates apply

mobile rates apply

mobile rates apply

Reports showing details of all incoming calls

immediate access

24-48 hour delay

24-48 hour delay

Plans route to any number (e.g. landline, mobile, live answering)

Local Connect local

1300 Numbers local

1800 Numbers local

Route a single number to multiple locations depending on factors such as including time of day or caller location

Local Connect

1300 Numbers

1800 Numbers

Call forwarding IVR menus available as add-on service

Local Connect

1300 Numbers

1800 Numbers

Call recording available as add-on service

Local Connect

1300 Numbers via redirection*

1800 Numbers via redirection*

Simultaneous ringing of multiple answer points

Local Connect

1300 Numbers via redirection*

1800 Numbers via redirection*

Real-time management web portal, available as bundled service

Local Connect

1300 Numbers via redirection*

1800 Numbers via redirection*

Compatible with PBX and Hosted PBX systems

Local Connect

1300 Numbers

1800 Numbers

Cost for caller when dialed from landline

Local Connect local rates apply

1300 Numbers -35¢

1800 Numbers free

Cost for caller when dialed from mobile

Local Connect mobile rates apply

1300 Numbers mobile rates apply

1800 Numbers mobile rates apply

Reports showing details of all incoming calls

Local Connect immediate access

1300 Numbers 24-48 hour delay

1800 Numbers 24-48 hour delay

Related blogs & videos

Learn more about local numbers.

Frequently asked questions

Got more questions about
local numbers?

Can I send and receive SMS with a local number?

No. Local numbers are inbound numbers that only receive calls.

Is it possible to have more than one local number?

Yes. Customers can have multiple local numbers.

Quick, easy and efficient. That’s Alltel. In our business we want people to find us and be able to reach us easily. Alltel offered by far the best package for us in terms of price and quality of service. And set up was fast and simple. We’re very happy with the Alltel service and how it supports our business.

Neil Middleton | iREAP

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