Give your business a presence in other areas around Australia with Alltel Local Numbers.

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ALLTEL LOCAL NUMBERS

A Local Number service that helps you scale.

As Australia’s resource industry slows down and entrepreneurship takes center stage, Alltel Local Number helps SMEs aim higher to target a larger market. With your new Local Number service, you can establish a local presence anywhere in Australia, even without a physical office.

While these numbers seem like regular landline numbers, they come with flexible call handling options that help capture all leads and keep your customers happy on the phone. Stay true to your brand and deliver personalised customer service with your Local Number service.

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What is a local number

DISCOVER LOCAL NUMBERS

What is a local number?

Local Number is an inbound number service that makes it easy for your business to reach out to customers outside your local area. As virtual ‘local’ numbers, these help you capture a national market while offering local call rates in any major Australian city— regardless of where your business is located.

The phone numbers used to dial your Local Number service are called Direct In Dial (DID) numbers. You can select a DID number in any state or region, and route all calls to a single office. So if you have a business in Sydney, you’re not limited to using (02) numbers. You can still advertise ‘local’ DIDs and attract customers from Melbourne, Brisbane, Adelaide and Perth.

DISCOVER LOCAL NUMBERS

How does a local number work?

An Alltel Local Number service uses virtual inbound numbers that use local area codes (eg. 02, 03, 07, 08). But unlike landline numbers, these are solely used for receiving calls and do not require new phone lines. Calls to your DIDs are redirected to one or more of your existing business phones, or to a live answering service and cost as little as a standard local call.

You may choose to keep your existing landline and VoIP numbers by transferring them to your Alltel Local Number Service. In addition to advertising DIDs to your customers directly, they can be assigned as answerpoints for your 1300/1800 numbers to take advantage of the benefits that both numbers provide.

Local number Australia

LOCAL NUMBERS PLANS

Flexible and transparent pricing.

Local Basic

LOCAL BASIC

$20 per month

Calls to Landline

From Local

10.5c per min

From National

10.5c per min

From Mobile

10.5c per min

Calls to Mobile

Any Calls

23.5c per min

Setup fee

$30.00

Check Local

Call routing

Check Local

Business Intro

Check Local

Voice2Email

Price excludes GST

Critical Information Summary
Local Plus

LOCAL PLUS

$30 per month

Calls to Landline

From Local

7.5c per min

From National

7.5c per min

From Mobile

9.5c per min

Calls to Mobile

Any Calls

18.5c per min

Setup fee

$30.00

All local connect features

Check local

Call recording

Price excludes GST

Critical Information Summary

CALL RECORDING INCLUDED

Alltel has DID numbers available for the following cities:

Canberra, ACT (02)

Melbourne, VIC (03)

Sydney, NSW (02)

Brisbane, QLD (07)

Newcastle, NSW (02)

Toowoomba, QLD (07)

Coffs Harbour, NSW (02)

Cairns, QLD (07)

Hobart, TAS (03)

Townsville, QLD (07)

Adelaide, SA (08)

Perth, WA (08)

Gold Coast, Beaudesert, QLD (07)

Sunshine Coast(Nambour), QLD (07)

LOCAL NUMBERS BENEFITS

A local number service that stays true to brand.

Local businesses are known for their own brand of personalised service that keeps customers coming back for more. Alltel Local Number helps keep a ‘local’ image and maintain a high level of customer service, even as your business grows. These unique features make it a great option for businesses looking to scale.

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Get a local business number in every city you do business in, without the need to install new phone lines.

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Build customer trust and encourage referrals by having a ‘local’ image no matter where your business in located.

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Use a unified business number for all your calls. Fixed Caller ID shows customers your virtual number for outgoing calls.

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Enjoy complete portability with Alltel Local Numbers. Keep the same business numbers even if you move or relocate.

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Connect remote workers and outsourced departments with a unified business number.

Reduce missed calls and keep your leads hot with a Local Number service packed with flexible call handling functions.

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Track your usage and identify which marketing campaigns are making ROI with the help of our free built-in call reports.

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Add or remove numbers as required. Local Numbers comes with no minimum terms and no break fees.

LOCAL NUMBER FEATURES

Power up your local number.

Voice2Email

Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.

Business Intro™

Greet callers with a professional recording before the call is connected to you. This service is included as standard.

Caller ID Override

Find out which callers dialed your Local Number numbers instead of your diversion number through your Caller ID.

Forward incoming calls to a second number

Advertise a longer phone word for your business. Numbers dialed after ten digits are ignored by the system.

Missed call notification

We’ve ditched fixed-term contracts for simple and straightforward plans with no hidden charges.

Real-time call records and management

Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.

LOCAL NUMBER FEATURES

Power up your local number

Local connect vs 1300/1800 numbers

Local Connect and 1300/1800 numbers are inbound number services, exclusively used to receive and redirect calls to existing phone lines. While similar in many ways, there are a few differences to consider before choosing which is best for your business.

*Feature is available when 1300/1800 number calls are redirected to a Local Connect Number

Learn more about 1300 numbers Learn more about 1800 numbers

Features

Local Numbers

1300 Numbers

1800 Numbers

Type of number

local

local

local

Plans route to any number (e.g. landline, mobile, live answering)

Route a single number to multiple locations depending on factors such as including time of day or caller location

Call forwarding IVR menus available as add-on service

via redirection*

via redirection*

Call recording available as add-on service

via redirection*

via redirection*

Simultaneous ringing of multiple answer points

via redirection*

via redirection*

Real-time management web portal, available as bundled service

Compatible with PBX and Hosted PBX systems

Cost for caller when dialed from landline

local rates apply

35¢

free

Cost for caller when dialed from mobile

mobile rates apply

mobile rates apply

mobile rates apply

Reports showing details of all incoming calls

immediate access

24-48 hour delay

24-48 hour delay

Local Connect

Features

Type of number

local

Plans route to any number (e.g. landline, mobile, live answering)

Route a single number to multiple locations depending on factors such as including time of day or caller location

Call forwarding IVR menus available as add-on service

Call recording available as add-on service

Simultaneous ringing of multiple answer points

Real-time management web portal, available as bundled service

Compatible with PBX and Hosted PBX systems

local rates apply

Cost for caller when dialed from landline

mobile rates apply

Cost for caller when dialed from mobile

Reports showing details of all incoming calls

immediate access

1300 Numbers

Features

Type of number

local

Plans route to any number (e.g. landline, mobile, live answering)

Route a single number to multiple locations depending on factors such as including time of day or caller location

Call forwarding IVR menus available as add-on service

via redirection*

Call recording available as add-on service

via redirection*

Simultaneous ringing of multiple answer points

via redirection*

Real-time management web portal, available as bundled service

Compatible with PBX and Hosted PBX systems

Cost for caller when dialed from landline

35¢

Cost for caller when dialed from mobile

mobile rates apply

Reports showing details of all incoming calls

24-48 hour delay

1800 Numbers

Features

Type of number

local

Plans route to any number (e.g. landline, mobile, live answering)

Route a single number to multiple locations depending on factors such as including time of day or caller location

Call forwarding IVR menus available as add-on service

via redirection*

Call recording available as add-on service

via redirection*

Simultaneous ringing of multiple answer points

via redirection*

Real-time management web portal, available as bundled service

Compatible with PBX and Hosted PBX systems

Cost for caller when dialed from landline

free

Cost for caller when dialed from mobile

mobile rates apply

Reports showing details of all incoming calls

24-48 hour delay

Related blogs & videos

Learn more about local numbers.

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FREQUENTLY ASKED QUESTIONS

Got more questions about local numbers?

Can I send and receive SMS with a local number?

No. Local numbers are inbound numbers that only receive calls.

Is it possible to have more than one local number?

Yes. Customers can have multiple local numbers.

Quick, easy and efficient. That’s Alltel. In our business we want people to find us and be able to reach us easily. Alltel offered by far the best package for us in terms of price and quality of service. And set up was fast and simple. We’re very happy with the Alltel service and how it supports our business.

Neil M. | iREAP

Accelerate your growth with solutions that break barriers.

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