Get a local business number in every city you do business in, without the need to install new phone lines.
Alltel Local Numbers
As Australia’s resource industry slows down and entrepreneurship takes center stage, Alltel Local Number helps SMEs aim higher to target a larger market. With your new Local Number service, you can establish a local presence anywhere in Australia, even without a physical office.
While these numbers seem like regular landline numbers, they come with flexible call handling options that help capture all leads and keep your customers happy on the phone. Stay true to your brand and deliver personalised customer service with your Local Number service.
discover local numbers
Local Number is an inbound number service that makes it easy for your business to reach out to customers outside your local area. As virtual ‘local’ numbers, these help you capture a national market while offering local call rates in any major Australian city— regardless of where your business is located.
The phone numbers used to dial your Local Number service are called Direct In Dial (DID) numbers. You can select a DID number in any state or region, and route all calls to a single office. So if you have a business in Sydney, you’re not limited to using (02) numbers. You can still advertise ‘local’ DIDs and attract customers from Melbourne, Brisbane, Adelaide and Perth.
An Alltel Local Number service uses virtual inbound numbers that use local area codes (eg. 02, 03, 07, 08). But unlike landline numbers, these are solely used for receiving calls and do not require new phone lines. Calls to your DIDs are redirected to one or more of your existing business phones, or to a live answering service and cost as little as a standard local call.
You may choose to keep your existing landline and VoIP numbers by transferring them to your Alltel Local Number Service. In addition to advertising DIDs to your customers directly, they can be assigned as answerpoints for your 1300/1800 numbers to take advantage of the benefits that both numbers provide.
Local Number is an inbound number service that makes it easy for your business to reach out to customers outside your local area. As virtual ‘local’ numbers, these help you capture a national market while offering local call rates in any major Australian city— regardless of where your business is located.
The phone numbers used to dial your Local Number service are called Direct In Dial (DID) numbers. You can select a DID number in any state or region, and route all calls to a single office. So if you have a business in Sydney, you’re not limited to using (02) numbers. You can still advertise ‘local’ DIDs and attract customers from Melbourne, Brisbane, Adelaide and Perth.
An Alltel Local Number service uses virtual inbound numbers that use local area codes (eg. 02, 03, 07, 08). But unlike landline numbers, these are solely used for receiving calls and do not require new phone lines. Calls to your DIDs are redirected to one or more of your existing business phones, or to a live answering service and cost as little as a standard local call.
You may choose to keep your existing landline and VoIP numbers by transferring them to your Alltel Local Number Service. In addition to advertising DIDs to your customers directly, they can be assigned as answerpoints for your 1300/1800 numbers to take advantage of the benefits that both numbers provide.
Local numbers plans
local numbers benefits
Local businesses are known for their own brand of personalised service that keeps customers coming back for more. Alltel Local Number helps keep a ‘local’ image and maintain a high level of customer service, even as your business grows. These unique features make it a great option for businesses looking to scale.
Get a local business number in every city you do business in, without the need to install new phone lines.
Build customer trust and encourage referrals by having a ‘local’ image no matter where your business in located.
Use a unified business number for all your calls. Fixed Caller ID shows customers your virtual number for outgoing calls.
Enjoy complete portability with Alltel Local Numbers. Keep the same business numbers even if you move or relocate.
Connect remote workers and outsourced departments with a unified business number.
Reduce missed calls and keep your leads hot with a Local Number service packed with flexible call handling functions.
Track your usage and identify which marketing campaigns are making ROI with the help of our free built-in call reports.
Add or remove numbers as required. Local Numbers comes with no minimum terms and no break fees.
local number features
Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.
Greet callers with a professional recording before the call is connected to you. This service is included as standard.
Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.
Get complete call details via email, including the caller’s phone number and location, each time a caller hangs up without leaving a message.
Send callers to voicemail when no one is available to take their call. Retrieve voice messages via email at no added cost.
Find out which callers dialed your Local Number numbers instead of your diversion number through your Caller ID.
Change your Local Number plan for free. Upgrade or downgrade your service as your needs change.
Local Connect and 1300/1800 numbers are inbound number services, exclusively used to receive and redirect calls to existing phone lines. While similar in many ways, there are a few differences to consider before choosing which is best for your business.
*Feature is available when 1300/1800 number calls are redirected to a Local Connect Number
Features
Local Connect
1300 Numbers
1800 Numbers
Type of number
local
local
local
Plans route to any number (e.g. landline, mobile, live answering)
Route a single number to multiple locations depending on factors such as including time of day or caller location
Call forwarding IVR menus available as add-on service
via redirection*
via redirection*
Call recording available as add-on service
via redirection*
via redirection*
Simultaneous ringing of multiple answer points
via redirection*
via redirection*
Real-time management web portal, available as bundled service
Compatible with PBX and Hosted PBX systems
Cost for caller when dialed from landline
local rates apply
-35¢
free
Cost for caller when dialed from mobile
mobile rates apply
mobile rates apply
mobile rates apply
Reports showing details of all incoming calls
immediate access
24-48 hour delay
24-48 hour delay
Plans route to any number (e.g. landline, mobile, live answering)
Local Connect local
1300 Numbers local
1800 Numbers local
Route a single number to multiple locations depending on factors such as including time of day or caller location
Local Connect
1300 Numbers
1800 Numbers
Call forwarding IVR menus available as add-on service
Local Connect
1300 Numbers
1800 Numbers
Call recording available as add-on service
Local Connect
1300 Numbers via redirection*
1800 Numbers via redirection*
Simultaneous ringing of multiple answer points
Local Connect
1300 Numbers via redirection*
1800 Numbers via redirection*
Real-time management web portal, available as bundled service
Local Connect
1300 Numbers via redirection*
1800 Numbers via redirection*
Compatible with PBX and Hosted PBX systems
Local Connect
1300 Numbers
1800 Numbers
Cost for caller when dialed from landline
Local Connect local rates apply
1300 Numbers -35¢
1800 Numbers free
Cost for caller when dialed from mobile
Local Connect mobile rates apply
1300 Numbers mobile rates apply
1800 Numbers mobile rates apply
Reports showing details of all incoming calls
Local Connect immediate access
1300 Numbers 24-48 hour delay
1800 Numbers 24-48 hour delay
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Frequently asked questions
No. Local numbers are inbound numbers that only receive calls.
Yes. Customers can have multiple local numbers.
Quick, easy and efficient. That’s Alltel. In our business we want people to find us and be able to reach us easily. Alltel offered by far the best package for us in terms of price and quality of service. And set up was fast and simple. We’re very happy with the Alltel service and how it supports our business.
Neil Middleton | iREAP
