A professional answering service will ensure your business is covered 24/7.

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A professional answering service could be the answer to your business calls.

Every phone call you miss could be a lost opportunity for your business. Even if you’re in a meeting with a top client or finishing important paperwork, when you don’t answer your calls, you could be telling your customers that you don’t value their business.

So how do you juggle running your business and making sure your customers aren’t left hanging? Get a live phone answering service.

Our professional Melbourne-based operators will answer your calls in your business name and respond based on your service arrangement: they might transfer calls to you depending on your availability or take a caller’s details and messages to pass along. You can use a live answering service to take all your calls, as a backup for overflow, or for after-hours and holiday calls—so your callers always get an answer from a real person and have no reason to look elsewhere!

We have your business covered 24/7.
Here’s how.

Reception Connect Concierge service Customer calls your business anytime around the clock Call is redirected to Alltel's Melbourne-based live answering centre Call is redirected to Alltel's Melbourne-based live answering centre Call is answered by a professionally trained operator Operator takes your caller's details and message Sends an SMS alert to your mobile Operator forwards the message to your email Operator contacts you to check your availability If you're available to talk, operator transfers the call to you If you're unavailable, operator takes caller's details and message Sends a message Warm transfer

Reception Connect™ – a basic phone answering service

Our Reception Connect™ plans offer a 24/7 live phone answering service. Calls to your 1300/1800 numbers, landlines, VoIP, or mobile phones can be redirected to our live answering centre, where an operator will answer calls in your business name and follow a script to get your caller’s details and take their message. You’re alerted by email and SMS immediately, so you can review each message as it comes and respond as soon as you’re able to.

Plans and pricing

RC Concierge – a phone answering plus call transfer service

Our Concierge service is an extended live answering service where calls can be answered and then transferred to you if you are available to take them. Callers are greeted by a real operator who will answer in your business name, check your availability and attempt a warm transfer to if you choose to take the call. If you are unavailable, we will take a message on your behalf and forward it, along with the caller’s details, directly to your mobile and email.

Plans and pricing

Get an instant quote for your phone answering service.

Hi , would you like me to help you design your Alltel live answering service or would you like to build your own?
Would you like me to connect your calls directly to you?

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What if your line is unavailable for transfer?
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How many calls will I be answering for you per day?
Would you like me to answer calls for different departments?
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Listen to how calls for departments are managed by your virtual receptionist.

Additional department

Would you like me to forward additional copies of your messages?
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Would you like me to answer your calls with a personalised greeting?
Would you like me to ask your callers additional questions?
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Would you like me to end your calls with a personalised sign-off?
LauraVirtual Receptionist
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Customise your professional answering service to match your business

Choose when you would like your calls answered by us.

You can choose when to have our phone operators answer for you. We can take your calls after hours, on overflow or on weekends and holidays.

Manage calls for multiple staff, teams or departments.

We can answer calls for specific teams or individuals. When you set up your service, you can choose whose calls are sent to our operators and who receives warm transfers or SMS and email alerts.

Welcome your customers your way.

Personalise your script with custom greetings or sign-off messages. You can also ask a few extra questions to make sure you know everything you need to about your callers.

Scale as your business grows.

Customising your service is quick and easy! Add extra call packs to accommodate more calls and tailor your service with advanced features as your needs change.

Why choose Alltel?

Australian-based operators

Your calls are answered locally from the Alltel Live Answering centre, where we hire and train Australian operators to answer your business calls.

Quick and easy setup

We can have your service up and running in as little as one business day! You can even pair it with your Alltel Inbound Numbers and Business Phones for a complete communications solution.

Tailored to your needs

Customise your service with additional features like personalised greetings, additional questions, and so much more. Adding and removing features is quick and easy.

Flexible support for your business

Live answering is the perfect solution for growing your business. You can easily scale your service as you add more teams, move offices and take on more phone calls.

Manage your service online

Managing your Live Phone Answering Service is quick and easy with your powerful self-managed portal. Access copies of your messages, download free reports, and pay your bill—all online!

Instant notifications

Review your messages as soon as they come! Each message is sent through SMS and email, so you can access it while in meetings or when it's impolite to take a call.

The quality of our customer service was definitely enhanced by the responsiveness of the Alltel Live Answering service. … A lot of our enquiries come from clients who are working on strict deadlines, so the speed at which the messages are delivered is very important.

— Sam Qualtrough | Python Charmers

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Connect with your customers using a live answering service.