How a phone system can help your business
So you’ve decided to venture into the wonderful world of business ownership – congratulations! And as with every other type of business, of course you’d really want to make it grow. One of the key elements for your business that is a vital element of success is having great voice communications. Incoming calls for orders, outbound calls to suppliers, and extras like “What happens when you cannot answer the phone or are on holidays?” Live answering and messaging capabilities can help make or break your business – especially if you’ve just started. It’s a bit unrealistic to think that you are always available for your business 365 days a year, 24 hours a day. “But I’m a small business and it all sounds complicated!” you may think – but having a professional phone system for your business is actually very simple and pain free to set up, it doesn’t cost an arm and a leg.
It also has many advantages, one of these is that you CAN cut costs by doing away with individual phone lines, you can also simplify the processing of monthly phone invoices. Installing a Hosted phone system allows you to take advantage of a huge range of features that normally only corporates could afford. These features help to make your call flow more efficient – you can simply transfer a call to the right person or department instead of hollering out that person’s name or running around the shop looking for him.
Having a business Hosted phone system allows flexibility. As you control your costs in this critical start-up phase, You don’t need to upgrade your phone system, simply purchase more handsets for extra staff when needed – there are plenty of features that can accommodate more new staff members as your business grows and changes the way you want your system to work. Your phone system grows as your business grows – neat ‘eh?
Say more than just “Hello” with your phone system. With dedicated phone systems, you can make the most out of your business with features such as caller ID (Which allows CRM integration), voicemail, automatic caller forwarding and live phone answering (most helpful especially if all hands are on deck). Another feature that will work great for your business is Call Queuing. With call queuing, you can have multiple staff to login and answer a particular type of call (Sales, Support or other). No need to spend more money on hiring and training additional staff just to answer calls during peak hours. Having call queuing also conveys a professional image – people may not like queuing but it’s much better than a busy tone. One of the biggest benefits to call Queuing, is that you can promote other products and services you offer whilst your caller is waiting. It’s a great way to increase your sales.
As a business owner, we know that you always want be “hands-on” as much as you can. But what about those days when you’re away and still want to know what’s going on? Hosted business phone systems are just the thing to ease your worries. With advanced call handling features, you don’t even need to be tied to one location, you can collaborate and work on the go. Sounds great, right?
And of course there will be those late night phone calls – no need to worry as hosted business phone systems have “Night Switch” – a feature that ensures that after-hours callers are still being looked after. You and your staff can sleep soundly and wake up in the morning knowing that an enquiry is there for you – minus the caller frustration.
So remember, in Small Business (or as with any other business) you’re always welcoming customers via calls, so do consider a good business phone system that will help improve how you present your business to the outside world.. After all, when it comes to new opportunities, a busy signal is no way to welcome them.