Agreements, policies & forms

Alltel’s Terms and Conditions, and other policies are provided in PDF format.

Please note that Adobe Reader® is required to view, print, or fill out these documents digitally.

You can download a free copy of Adobe Reader from the Adobe web site.

Financial hardship

Financial hardship policy

Referral rewards program

Rewards terms & conditions


If you prefer not to use our online sign up, download and fax us this form.

If you wish us to carry services that you currently have through another telco company. The process is seamless and does not interrupt your services.

New customer application form

For automated payment of your monthly bill.

Direct debit form

If you have a 1300 or 1800 number with us, we can incorporate an IVR
call-forwarding feature (menu) into it. (Additional charges apply)

IVR request form

Smartnumber owner's authorisation form

Authority to change account holder form

Porting authority form

Quick links

Terms & conditions Financial hardship Appointing an authorised
Complaints Referral rewards program Returns Forms