Agreements, policies & forms

Alltel’s Terms and Conditions, and other policies are provided in PDF format.

Please note that Adobe Reader® is required to view, print, or fill out these documents digitally.

You can download a free copy of Adobe Reader from the Adobe web site.

Terms & conditions

Standard form of agreement

Acceptable use policy

Privacy statement

Financial hardship

Financial hardship policy

Appointing an authorised representative

Appointing an advocate or authorised representative

Change or add an authorised person to your account

Complaints

Complaints handling process

Referral rewards program

Rewards terms & conditions

Returns

Alltel return policy

Forms

If you prefer not to use our online sign up, download and fax us this form.

If you wish us to carry services that you currently have through another telco company. The process is seamless and does not interrupt your services.

New customer application form

For automated payment of your monthly bill.

Direct debit form

If you have a 1300 or 1800 number with us, we can incorporate an IVR
call-forwarding feature (menu) into it. (Additional charges apply)

IVR request form

Smartnumber owner's authorisation form

Authority to change account holder form

Porting authority form

Quick links

Terms & conditions Financial hardship Appointing an authorised
representative Complaints Referral rewards program Returns Forms