Remote Access Support Guide - Alltel

Our hosted support team may need to access your device remotely to configure or troubleshoot your service easily.
Follow the steps below to setup remote access on your desktop.

For Windows

  1. Download the Splashtop remote tool.
  2. Click the downloaded file. The application should pop-up automatically.
download splashtopSOS.exe for Windows
  1. Provide the displayed number to Hosted Support. This will allow us to access your computer securely.
splashtop remote tool
  1. If the connection is successful, the name of our specialist will appear on the application.
splashtop SOS window
  1. Once troubleshooting is complete, you may click ‘Disconnect’ and select ‘OK’ to stop sharing your screen.
disconnecting current session

For Mac

  1. Download the Splashtop remote tool.
download splashtopSOS.dmg for MAC
  1. Open the file and double click the Splashtop icon.
Double click the icon to start the support session
  1. Select ‘Open’ on the prompt. Once complete, the application will pop-up automatically.
Splashtop SOS application for MAC
  1. Provide the displayed number to Hosted Support. This will allow us to access your computer securely.
displayed number to access computer securely
  1. If the connection is successful, the name of our specialist will appear on the application.
specialist name appears
  1. Once troubleshooting is complete, you may click ‘Disconnect’ and select ‘OK’ to stop sharing your screen.
click disconnect to end current session