Understanding the basics of a call routing service.

Calls among sites, departments, or individual staff members are distributed based on a pre-set ratio that must add up to a hundred percent.

This configuration is recommended for sales teams that want to share potential leads, or customer service departments looking to distribute calls among agents proportionately.

A call distribution scheme can be combined with Call Forward, but not with Time Based or Origin Based Routing. This option is included with your inbound number service at no added cost.

The system waits for a specified number of seconds before each call is sent to the next available line. Up to three consecutive forwards can be specified for each phone.

This configuration helps you operate your business 24/7, whether you’re working from home, on the road or on holiday. This routing option is included with your inbound number service at no added cost.

A common configuration directs calls to office phones during business hours on weekdays, and to a mobile phone or a live answering service during after-hours and holidays.

Creating a solution that works with your schedule provides structure while minimising distractions throughout your work day. This option is included with your inbound number service at no added cost.

This added capability saves you time by helping you avoid calls from unwanted and nuisance callers.

Blocking calls from mobiles and those dialed from outside your areas of operation cuts down your monthly phone bill while letting you focus on revenue-generating tasks. This option is available with your inbound number service at no added charge.

All calls are answered with a standard greeting (included in the setup fee) and a request to enter a 4-digit postcode, before the call is connected to you.

This configuration is best for large franchise-style organisations that use a single inbound number for multiple locations. It is also popular among businesses that receive a lot of mobile calls that can’t be redirected through origin-based configurations.

By asking for their postcode, customers calling from outside their area of service can get connected to their preferred branch without being automatically redirected to a different office.

All calls dialed from states not included in your configuration are automatically routed to your head office.

By connecting callers to their most convenient branch, you can ensure that the most capable members of your staff converts the lead.

This broad and simplified location-based call forwarding option is recommended for national businesses that have a single presence in multiple states. This option is included with your inbound number service at no added cost.