Keep communication lines open with a call routing service.

Handle calls your way with time, location and
overflow-based routing options.

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Call routing options for your Alltel inbound number

Stay accessible to your customers
with a business call redirection service.

Call routing options for your Alltel inbound number

Availability is everything in today's highly connected world. Make sure your business is always available to your customers with an Alltel call routing service. It is a call redirection and forwarding service that helps your business stay accessible for every customer need.

Your inbound number redirection keeps you connected in smart and efficient ways, so you never miss a single call. We know that business has different needs and that there is no one-size-fits-all solution, which is why we take the time to learn about your business.

We design a call flow fit to your business needs that will not only make you more efficient and productive but also create a pleasant call experience for your customers.

Learn more about this service

Understanding the basics of a call routing service.

Understanding the basics of a call routing service.

Also known as call forwarding, call routing is a feature of 1300, 1800, and 13 numbers. It allows businesses to redirect or forward incoming calls to an existing phone line for better call management.

There are thousands of configurations available for a call routing service. So, we can create a custom call flow that helps your business offer a seamless communication experience with your customers. Our inbound number specialists can help you craft an ideal solution to suit your changing business needs.

As an inbound number feature, call routing gives you full control over which of your phones ring and when. You can answer business calls on one or more of your landlines, fax, mobile phones, or VoIP phones. Additionally, you can route calls to a live answering service when no one is available to take the call.

There are countless ways to customise your call redirection scheme. Forward and route configurations for direct business calls based on time and day, location, or your availability. One setting may be applied on its own, or combined with others to create a complex scheme that works exactly the way you want it.

What is call routing?

Also known as call forwarding, call routing is a feature of 1300, 1800, and 13 numbers. It allows businesses to redirect or forward incoming calls to an existing phone line for better call management.

There are thousands of configurations available for a call routing service. So, we can create a custom call flow that helps your business offer a seamless communication experience with your customers. Our inbound number specialists can help you craft an ideal solution to suit your changing business needs.

How does it work?

As an inbound number feature, call routing gives you full control over which of your phones ring and when. You can answer business calls on one or more of your landlines, fax, mobile phones, or VoIP phones. Additionally, you can route calls to a live answering service when no one is available to take the call.

There are countless ways to customise your call redirection scheme. Forward and route configurations for direct business calls based on time and day, location, or your availability. One setting may be applied on its own, or combined with others to create a complex scheme that works exactly the way you want it.

Popular call forwarding & call routing options

Choose how you would like calls forwarded and routed.

Call distribution

Call distribution, otherwise known as call splaying, gives you the ability to share incoming calls between up to 20 different lines.

Calls among sites, departments, or individual staff members are distributed based on a pre-set ratio that must add up to a hundred percent.

This configuration is recommended for sales teams that want to share potential leads, or customer service departments looking to distribute calls among agents proportionately.

A call distribution scheme can be combined with Call Forward, but not with Time Based or Origin Based Routing. This option is included with your inbound number service at no added cost.

Call forward on busy, no answer or congestion

Call forward on Busy, No answer or Congestion automatically redirects calls to one or more alternate numbers, if the initial line is engaged or not answering.

The system waits for a specified number of seconds before each call is sent to the next available line. Up to three consecutive forwards can be specified for each phone.

This configuration helps you operate your business 24/7, whether you’re working from home, on the road or on holiday. This routing option is included with your inbound number service at no added cost.

Time and day-based routing

Time and Day-based routing is a common redirection option that lets you determine which of your phones ring at a certain time and day of the week.

A common configuration directs calls to office phones during business hours on weekdays, and to a mobile phone or a live answering service during after-hours and holidays.

Creating a solution that works with your schedule provides structure while minimising distractions throughout your work day. This option is included with your inbound number service at no added cost.

Call barring

Call barring is a feature that restricts your number from receiving specific inbound calls based on your preferences.

This added capability saves you time by helping you avoid calls from unwanted and nuisance callers.

Blocking calls from mobiles and those dialed from outside your areas of operation cuts down your monthly phone bill while letting you focus on revenue-generating tasks. This option is available with your inbound number service at no added charge.

Postcode prompting

Postcode prompting gives callers the ability to direct their own calls based on their provided postcode.

All calls are answered with a standard greeting (included in the setup fee) and a request to enter a 4-digit postcode, before the call is connected to you.

This configuration is best for large franchise-style organisations that use a single inbound number for multiple locations. It is also popular among businesses that receive a lot of mobile calls that can’t be redirected through origin-based configurations.

By asking for their postcode, customers calling from outside their area of service can get connected to their preferred branch without being automatically redirected to a different office.

State-based routing

State-based routing identifies the caller’s current location and connects them to the nearest state branch.

All calls dialed from states not included in your configuration are automatically routed to your head office.

By connecting callers to their most convenient branch, you can ensure that the most capable members of your staff converts the lead.

This broad and simplified location-based call forwarding option is recommended for national businesses that have a single presence in multiple states. This option is included with your inbound number service at no added cost.

Region, area, and exchange-based routing

Region, area, and exchange-based redirection are features that divert calls to specific phone lines based on the caller’s location.

This set-up is highly recommended for businesses with a varied presence in multiple states.

In contrast to State-based routing, these location-based schemes are more particular in determining which offices are local and convenient for your customers. Choose to route calls to the nearest office based on the district, zone, or telephone exchange where the call originated from.

Frequently asked questions

Got more questions about
call routing?

Can I let only certain people reach me during off-hours?

Yes. There is the call barring routing option that allows you to allow and restrict incoming calls from specific numbers.

How does international call routing work?

Calls are routed to an International Gateway, which then translates the digits for routing within its network until it reaches the destination number.

What are the most common types of call routing?

The most common type of call routing is time and day-based routing. It lets you route calls to certain phones at a specific time and day of the week.

Stay connected and productive with flexible call routing
solutions customised for your business.

See pricing