Stay connected and productive with flexible call routing solutions customised for your business.

Back to call routing
Cost free routing options

State based routing

Free

Route calls from landlines to a specific answerpoint based on which state the call originated from, and redirect mobile calls to a single answerpoint.

Time & day based routing

Free

Redirect calls to suit your office hours and availability by selecting which of your phones ring based on the time and day of the week.

Call distribution

Free

Share incoming calls to your inbound number between up to 20 different lines based on a pre-set ratio that equals 100%.

Call barring

Free

Block calls from areas outside your operations, selected numbers, nuisance callers, or mobile phones.

Call forward on busy, no answer, or congestion

Free

Forward calls to an alternate number if the main answerpoint is engaged, or if the call is not answered within a specified number of seconds.

Specialised routing plans

Region-based

$00per month

ex GST

Route calls dialed from landlines to an assigned answerpoint based on which region the caller is located in.

Setup cost

$ 00 once-off

208 regions

NSW62 regions

VIC38 regions

SA27 regions

WA31 regions

ACT1 region

TAS14 regions

QLD33 regions

NT2 regions

Area-based

$00per month

ex GST

Redirect calls from landlines to a specific answerpoint based on the area/zone where the call originated from.

Setup cost

$ 00 once-off

2,045 regions

NSW582 areas

VIC392 areas

SA235 areas

WA359 areas

ACT14 areas

TAS76 areas

QLD364 areas

NT23 areas

Exchange-based

$00per month

ex GST

Route calls originating from landlines to a specific answerpoint based on the caller’s telephone exchange, and redirect mobile calls to a single answerpoint.

Setup cost

$ 00 once-off

5,284 regions

NSW1,577 exchanges

VIC1, 178 exchanges

SA542 exchanges

WA683 exchanges

ACT53 exchanges

TAS216 exchanges

QLD991 exchanges

NT44 exchanges

Postcode prompting

$00per month

ex GST

Redirect calls to a specific office by playing a recorded message at the start of every call, and requesting the caller to enter their postcode.

Setup cost$000 once-off

Answerpoints included30

Additional answerpoints$5

Postcode prompting

$00per month

ex GST

Redirect calls to a specific office by playing a recorded message at the start of every call, and requesting the caller to enter their postcode.

Setup cost$000 once-off

Answerpoints included30

Additional answerpoints$5

Plan name

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