All systems are operational

It has been reported to us that some hosted voice services have been affected by an outage from an upstream Internet Services Provider.

*The issue is now fully resolved.

Issue: Some outbound calls cannot be connected.
Impact: Minor
Start date & time: 08/06/2021 05:04:00

Some outbound calls cannot be connected.

We have identified that a small fraction of outbound calls receive a 403 Forbidden SIP message.
We are monitoring these calls with an automated action to clear the respective registration, which should allow the next outbound calls.

We have been working with our upstream supplier to address this issue and have already completed a firmware upgrade to our secondary SBC, with a further upgrade to our primary SBC scheduled for 09/06/21.

Please contact our customer care team for further information or if you are experiencing difficulties making calls.

*The issue is now fully resolved.

Our upstream provider has notified us of an issue affecting SmartConnect mobile and desktop applications.
Issues include:
- Receiving inbound calls
- Accessing directories
- Changing status.

We are working with our vendor to resolve this issue as quickly as possible and will provide further updates here.

*The issue is now fully resolved.

16/12/20

An outage from our upstream supplier caused issues with inbound calling on SmartConnect services. No issues with outbound calling were detected.

The issue is now fully resolved.