Testimonials

One company living up to their promises! I don't bother with any other telecommunication companies now. Responsive, reliable, smart, excellent communicators, solution focused, stress free one stop shop. Excellent."

Recent buy review: Subscribed for their GO1300 plan, which doesn't cost any rent as we don't have too many calls coming in. So far so good. Found an amazing 1300 number. Plus their customer service is good as well. Online portal to manage account is very user friendly. Based on my initial experience, I would recommend Alltel."

For us at OzTea, it is very important to have an easy option for our valuable customers to be able to contact us for any support they may need. That’s why we decided to have a 1300 number and that was the time we started to deal with Alltel and get their great service.   We’re very happy with the customer services, quality of services and the support provided by Alltel.    Meera was the customer service representative that has been assisting us with our Alltel provided services and she has been wonderful.    Highly recommend Alltel!"

"Great customer service. Made everything super easy for me!" "

"Amazing experience, Great to deal with. I was never on hold and dealt with the same people all throughout. Telstra made a mess with my NBN connection for two months; Alltel had it going in less than 2 weeks. Wouldn't look any further for internet."

Since being setup with Alltel their service has been second to none. The staff are really friendly, quick to reply and very helpful. It's also made a huge difference in making sure we don't miss calls with their routing options and they setup a professional sounding message for when we can't answer. I'm very happy we chose Alltel and wouldn't hesitate to recommend to others. "

When I first started my business, I was just on a mobile and the perception of mobile phone is that it’s just yourself. So, I wanted the 1300 Number as the way for clients to contact us. The 1300 Number directed to my mobile but no one knew that and to those clients that we had from day one, that was our little secret. We scored some pretty big contracts because of the 1300 Number. I realised that when I started my business I needed a reception service to give a perception that we were bigger than who we were at that stage and that we were able to provide the service that our clients wanted from us. In the early stages, I used to go mountain biking a fair bit and the Alltel Live Answering would allow a phone call to be recorded and I could deal with it in a few hours’ time. Alltel has been a partner for 10 plus years now. Your billing is fair, your price is fair, your service is great, so there’s no reason for me to go anywhere else. It’s a very simple service, but it works!"

"Always been great to deal with!" "

"Alltel have provided us with flawless service." "

As our business has grown so has our geographic reach. So, having a 1300 Number really helps with customer enquiries because it’s a single number with no worries about time zones or area codes. The quality of our customer service was definitely enhanced by the responsiveness of the Alltel Live Answering service, the messages always come through right away. A lot of our enquiries come from clients who are working on strict deadlines so the speed at which the messages are delivered is very important. We understand that the decision to deal with increasing call volumes is super important. At this point we did consider hiring a receptionist to fill that function but Alltel was a superior choice at the time precisely because of the 24 hours a day service. This is important for us as we have grown to service a disparate range of geographies. From Perth, Europe, America and Asia. We would definitely recommend Alltel to any business that is growing and needs great customer service"

Our staff definitely missed many calls (and lost new business opportunities) in the past. Having been highly recommended to Alltel by a business associate, we’ve now captured every call for 2 years running."

"Alltel service has been second to none. Wouldn’t hesitate to recommend to others." "

Our 1300 number was with Optus beforehand. After a simple phone call with Alltel we had the exact same 1300 number but at a cheaper rate. By the end of the day we also had a live answering support service as back up for all of our public enquiries. Now we can relax knowing Alltel is there 24/7 to cover our customer calls ‘LIVE’ if the phone is unanswered in three rings at the office. If we trade from different office locations in the week, all it takes is one email sent to the Alltel Support Team and they divert our 1300 number to the second line and are ready to answer any missed calls in a heartbeat. Now that’s what I call customer service!"

As I am a mobile broker being able to re route calls from my 1300 number through to my mobile is invaluable. It enables me to capture all of my calls regardless of whether I am in the office or out on the road seeing my clients. I had initially tried to get this service up and running through another service provided, however Alltel were quicker & cheaper. Thanks for providing a great service!"

Alltel are really incredible. When our support team are inundated with huge call volume, Alltel pick up the slack and our customers still get to speak to a REAL person (Alltel train their staff to answer as though they work for ServiceSeeking.com.au) and leave a message for us to call back. It makes a huge difference in terms of the number of people that bother to leave a message. Before engaging Alltel, our hang-up rate was much higher."

We began in the PDR Industry over 8 years ago, and then approx 2 years ago decided to start our own business. In this business much of the work is undertaken for large Insurance companies and requires us to travel all over Australia. Initially we began by utilising our mobile phones, but found that this was not terribly efficient or cost effective, especially for our clients, so we needed a way to streamline our incoming work to take advantage of website, yellow pages etc and build our brand. We decided that a single 1300 number that was advertised through all our media styles, provided clients both private and insurance, a cost effective way of contacting our business, no matter where we were currently working at the time, after which we could refer that work to the appropriate technician for the clients area. Alltel was one of the names that came up when we questioned our accountant about possible 1300 number providers. After some research via the Web, we decided to give Alltel a try. The service we have received has been exemplary to date. Set up was simple, charges were reasonable and the billing process well explained. Service has been faultless with no downtime or issues. All in all we are very happy with Alltel’s service and would not hesitate to refer them to other possible clientèle."

Alltel from day 1 have helped me position my business with their 1300 number services. Brand awareness and market perception is very important to me and to be able to assist when I was just operating from a room in my home helped a lot. Now, operating from a office and warehouse complex and employing staff I’m noticing the benefits of their routing services and very recently exceptional voice over artists which I’ve integrated into my own PABX. Alltel are efficient, versatile and adaptable with fast customer service and have the room to grow, along with your own business."

We are family owned business that is growing each year we started using Alltel we needed a 1300 number so that our clients could contact us in a more professional manner. As our business grew we introduced the 24/7 live answering to make sure that all of our calls went through to an actual person rather than an answering machine. The messages come through to us quickly via SMS and email and it has been a great help to our business (especially now that we have a baby on our hands!). We’ve never had an issue with the service and have found Alltel to be a great help for our business."

At Class Cover, we needed a quick 1300 number solution to accommodate our new customers interstate. We did not have time to waste as support calls and customer service for all our clients is one of the backbone’s of our business. Alltel was incredibly helpful at providing our 1300 number, getting the divert set up and making sure we were underway. It is now a seamless service that allows our customers from all over Australia to be in touch. Many thanks Alltel!"

It’s not just how Alltel have helped my business but my life. How do you put a price on freedom and lifestyle? Alltel have given me a low cost office, one that gives the impression of a large, efficient corporation with multiple staff but at a fraction of the price of even a standard office. Messages and numbers are relayed instantly and I am able to respond when it suits me meaning I’m never caught off guard, I’m always able to represent a professional operation and it doesn’t matter where in Australia I am, whether its at home in my pyjamas or with clients at the top of QLD."

For over 10 years the Alltel service has helped my business appear professional during a number of office location changes over the years. The service has been seamless and when I call, the person assisting me is always helpful. As a provider of services myself that helps clients manage their own image and reputation, it is vital I maintain a professional image myself. The smooth maintenance of the telecommunications service over the years is an important part of my business image and reputation management."

I signed up with Alltel in 2012 and it was a very easy, straight forward and simple online sign-up process. Within 24 hours my account was up and running and I can honestly say it has been one of the easiest and best business decisions I have made with choosing Alltel to assist with the live answering/reception service. I have since highly recommended Alltel to my other business contacts and Alltel has certainly help me take the business to the next level in late 2012/early 2013 as being located in Perth, Western Australia and being a national business/sole trader does anyone like being woken up at 5am on a Saturday with the phone ringing. Alltel answers all the calls for me 7 days a week in a professional manner which means I can concentrate on reaching as many new and existing clients. Even when I’m away or on holidays Alltel can take care of the calls so I can contact the clients as soon as I can or let them know I’m away and will come back to them as soon as I can. I cannot enough highly recommend Alltel, they offer a professional and efficient service for any small or medium business looking to save time and continue to grow their client base,I look forward to working with alltel for many years to come."

I love your service as it provides a professional face to my business without the need for over head expenses that I don’t need or value. I had spent quite some time trying to find a reasonably priced service that would allow potential clients to contact me. Pretty much all the alternative options were at least 5 times the cost yet without any additional benefit to me. Alltel staff were really responsive to my initial requests and have delivered every time. My only regret is that I didn’t find out about Alltel earlier!"

The first time we called Alltel, the guy over the phone offered much more than satisfactory answers with non complicated processes to our queries like selecting numbers which we had in mind, monthly plans, allowances with plans etc. Before calling Alltel we called four different companies that claimed to be best in business but had lots of strings attached to their plans which were not clearly mentioned on their website at all to start with (and hidden with astrerisk marks), so that was the FIRST PLUS POINT WHICH TICKED for us with Alltel. Later on within 3 hours we had our 1300 number up and running and to date we have never had any major issues with our services. Billing has been accurate although once we were not happy with late fee charges from Alltel but really we cannot blaim Alltel only for that so at the end it was great dealing with people who can understand customer’s needs rather than company’s own hidden agenda and needs. In dealing with any company we need good product, accurate billing, good after sales and customer service and in my opinion Alltel scores 9 out of 10 if not 10 out of 10 on all 4 factors so keep the good work going on guys."

We’ve been using your services for about three years now, and I frequently recommend Alltel to my friends and colleagues: you’ve got a highly competitive price and no hassles."

Alltel Live Answering has allowed our business to operate more efficiently and effectively. We have saved several order when people have called late at night with problem and also given us access to new clients calling from a different time zone (WA). I would highly recommend Alltel."

We have been using Alltel for several years now and find that we can work effectively and without stress, knowing that if we cannot answer calls when we are busy, that Alltel will take care of them and we don’t lose business. Alltel prompt us to make changes to our services at holiday times so that their staff can answer appropriately. The 1300 phone number and diversion means that we have a professional number and calls come through to my mobile phone. That way I can answer enquiries where ever I am. This is vital as I am out of the office for so much of the time. We hire Alltel as our receptionist when we are not in. The centre is in Melbourne, which means they employ Australians (which is important for our economy), and the operators are easy to understand, and do not have tell-tale foreign accents which immediately alert a caller that their call has been diverted to a centre overseas."

Alltel did what other telcos could not do for my small business! Provided 1300 number solution at great price and Excellent customer support. Setup and redirection was challenging but they delivered with a smile. Much appreciated."

Over the years, I have previously used Virtual Reception through other providers, paying 4 times the monthly price. I trialled Alltel earlier this year and have been absolutely thrilled with their professionalism and support for my small but busy little business. I would highly recommend Alltel to any other SME looking for a reliable extension to their own business."

I chose Alltel as I wanted an affordable 1800 number on my website rather than my mobile number. This was to filter enquiries and provide a professional image for my company. I love the voice mail to email service, a very convenient way to listen to my messages."

I found your services by doing a Google search, and then was also referred by a business associate who is preparing my business stationery. He has also used your services and like me is happy to recommend you."

We started as a small retail business three years ago, and from day one, we wanted to set up the business as professionally as possible and for future growth. A quick review of 1300 number providers pointed us to Alltel which sat firmly at the top of the list. A quick phone call is all it took, a few days later we had our 1300 number linked into our existing telephone lines and it’s been smooth sailing ever since. Not only is this Alltel service cost effective, but they are one of the most reliable and professional providers we have ever come across. Their communication channels are best of breed, email, sms and telephone notifications and support. We have 100% confidence in Alltel and look forward to using their services for many years to come. Try them, you will not be disappointed."

Thank you Alltel — I have been extremely happy with your service over the past 18 months and would highly recommend you to any associates. Your staff are always helpful and friendly and any request is always actioned immediately. Very refreshing in a business environment!"

Alltel hosts my 1300 number and provides a live answering service for my consulting business since 2011. As a solo management consultant, it is essential that I maintain a professional image with my clients to compete effectively with larger consulting firms. Having Alltel as a partner helps me achieve just that. I also love the fact that I can choose to answer a call ‘live’ or wait for the text message to come to my mobile phone with the details of the caller if I am busy. Alltel did all the set up in no time, once I had purchased the 1300 from Smartnumbers. Alltel staff are reliable, professional and friendly. They are always responsive to my queries. I highly recommend Alltel to any small business who wants to have access to a reliable yet affordable live answering service!"

Moving over to Alltel was an easy decision considering my previous experience with other providers. Set up was easy, my account was provisioned very quickly and pricing was very competitive. Like all businesses, the first impression is a lasting impression and having Alltel manage my incoming calls through the reception connect service was ideal for me and having my 1300 number answered by a friendly and professional voice has definitely left a great impression with clients and potential customers. Thanks to the Alltel team!"

Alltel is my 24 hours receptionist at a faction of the cost of having a real person answering the phone. So I never need to lose business due to a missed call regardless of the time of day or night. The messages come through quickly to both email and phone so I can respond promptly to any enquiries. Unlike other messaging services that advise the caller that they have reached a messaging service, they answer the phone as if they were an extension of your own business. The range of services available makes it easy for me to use just the one provider for my 1300 number management, fax and virtual office."

Secretary.com.au provides administration and secretarial support for businesses and individuals all over Australia, 7 days a week. It is important to us that (1) We have a 1300 phone and fax; so our clients can call us from anywhere and there isn’t that “interstate” barrier, and (2) That our current or potential clients can call us at any time – day, night or weekend and the phone is answered in a professional manner. I have been in business for 16 years and I have been an Alltel customer for many of those years and always recommend Alltel to clients of mine who want their phone answered. We simply can’t offer the good value for money that Alltel offer. So instead of us answering the phones for our clients, we recommend Alltel to our clients and we provide the service o"

Our company offers a twenty-four (24) hour, seven (7) day a week service, so it is of the utmost importance that we have a top notch communication system in place. Our services consist of Road Sweeping, Factory Sweeping and Scrubbing, Line Marking and Concrete Sealing; at times we receive emergency calls and have to react with short notice. We have used other high profiled twenty-four secretarial answering services in the past, these services were good for awhile however when they moved to off shore staff the service dropped dramatically. Clients would complain that the staff was hard to understand and would often get the details mixed up, sending me the wrong details. Since being with ALLTEL their service cannot be faulted, our clients can contact us 24/7 and we receive the message within minutes, I have had clients amazed with the quick reply stating that they had only just hung up the phone when we called back. Not only is their service reliable and of a high quality, it is very cost efficient as well. The cost of this service is minimal considering it covers a 24/7 time frame. I would have no hesitation in recommending anyone to the services that ALLTEL offer, as previously stated the service is efficient, cost effective and extremely reliable. Thank you ALLTEL."

Our calls are professionally greeted and our staff receive instant SMS and email messages."

Before using Alltel I thought that getting a great 1300 number was going to be difficult and expensive. I was delighted to be referred to the Alltel website where I was able to choose the exact phone number I wanted or select from a range of easy to remember 1300 numbers that were already pre selected and available at a click of a button. All up the process took me just a few minutes. Having the number on my marketing material shows I mean business, I am national and professional. I couldn’t be happier and I am so thrilled to have found a cost effective and reliable service that has been so easy to deal with and saved me not only money but a lot of time. Their sign up system was seamless and ongoing service hits just the right balance of professionalism and accessibility."

Starting a small business is a daunting process, and projecting a professional image is paramount as you build your reputation. Alltel has enabled me to appear established and reliable and given my clients the confidence to contact me for advice that is very sensitive in nature, and in an industry which has had a reputation for exploitation and less then scrupulous behaviour. Even though my home office has relocated twice in the last 18 months my phone number remains unchanged and my business appears stable. The value of the call redirection service is inestimable, as it enables me to answer calls when I am not in my office and give my clients a prompt and reliable service. Thank you Alltel – the best friend of small businesses!"

After several quotes we found Alltel to be the most accessible service offering the best pricing for our particular service. Alltel also had the most easily remembered and available 1300 number to assist our ageing clients access Meals on Wheels."

In my time in business I have dealt with many telco companies and more often than not there is problems with billing and service. I can honestly say that nothing is too hard for Alltel and the process is always easy both for service and support. Keep up the great work Alltel."

Alltel has helped ABOUT RISK grow amazingly over the past year. Our business now has the ability to operate on the same level as some of our larger Insurance Broking competitors without the need for additional resources to answer client phone calls or receive messages. With a real live person answering in our business name, our clients feel that their needs are being addressed immediately."

Alltel has been great in providing my business a pain-free 1300 number service. It’s reliable, affordable and was so easy to set up. I’ve recommended Alltel to several friends and will continue to do so. With Alltel, it was simply a case of selecting my favourite option, filling in a few details and they had me up and running in barely a few days. Very happy with how smooth and fast everything went, it’s definitely how it should be!"

It amazes me how Alltel can provide a vastly superior service for a lower price. Thank you and keep up the good work!"

When asked one day by a telephone customer if we ran a business off a kitchen table in a suburban housing estate as we used a regular run of the mill phone number, I realised it was time to move our business into the next league. Unlike the other 1300 number companies I contacted who wanted to buy a number on my behalf and then lease it back to me for a huge monthly premium plus call costs, Alltel was the only company who explained how I had the option to buy my number and that they could host it for me. So, with the sound advice and guidance of the wonderful staff at Alltel I sourced and submitted a bid for my preferred number, 1300 EASY TI, through Smartnumbers at ACMA and now I own this number outright and I am happy and proud to say that Alltel support and service my needs. The call costs and packages are great and very reasonable AND they have made us sound more professional than we ever dreamed possible with their custom made intro welcoming all callers to Easy Travel Insurance. Thank you Alltel, keep up the good work! – David Ringsell, eReliance T/A Easy Travel Insurance"

Alltel connects Limbs4Life to the people who need us most! As a small not-for-profit charity, Alltel was the cheapest choice for us, and believe me price matters! However, so does service, and Alltel service is exceptional."

I have had positive feedback from people to say how professional my front office girl was in taking my messages. Little did they know that I am a one-man band working out of a little office in the Inner West."

We approached Alltel in 2010 to provide us with our 1300 numbers and they were awesome – always helpful so then we tried their virtual assistance / message bank service. We have not looked back, and any time we need support they are more than helpful. We are in an industry where great customer service it VITAL, and our experience with Alltel is great. Keep it up team. "

Alltel has made my business possible by providing me a professional image when I’m not there to receive calls. Like most young businesses, I actually work from a small office at home and the last thing I wanted is for my customers to believe they were dealing with a small company. In essence I’m grateful for Alltel’s experienced and professional approach to the frontline of my business! – I’m glad I can rely on Alltel to help service my customers."

We have been using Alltel service for around 3 years now and we are extremely happy. There are times that we need to redirect our calls to different numbers and everytime we ask for scheduled redirection, we always got it sorted within several hours. The live answering service is very professional and always catch message doesn’t matter what time it is. We managed to get our messages concisely and able to follow up our customers promptly."

If you have a vision, a dream for yourself and your company take action and give energy to its creation and call Alltell. That’s where the wonderful team steps in as they believe in your visions, and dreams and can create the reality that really makes it all happen. Thank you Alltel for making it all come together."

I have lost count of the years that we’ve been with Alltel, we made the change after frustrating dealings with our previous Telco who couldn’t seem to organise what we needed. Alltel have always been easy to deal with, efficient and responsive to our changing needs. We now have three 1300 number which are managed by Alltel providing us with the ability to track our nationwide reach as well as marketing analysis. My favourite feature is the time specific answering service at both the beginning and end of each day, which enables us to capture calls received from interstate compensating for the fluctuating time differences. The team at Alltel have always been professional and efficient with our customers and responded to our requests when needed."

I just wanted to say thanks for your fantastic service. I never realised how easy and affordable it would be to set up my very own 1800 number."

I am a small secretarial service and one of my clients needs 24/7 telephone answering, I can do the 9-5 Monday to Friday but I needed a reliable, professional service for the hours, weekends and public holidays. Alltel is just that, I have never had a complaint in over three years of using them from the thousands of calls they handle for us, changing anything is easy and done quickly and the price is extremely competitive for what they do for us, it is just drama free, which for me as a small business, makes my job a whole lot easier — thanks Alltel we continue to be extremely thankful we found you!"

Too often in business we hear big promises and all too often the reality is a disappointment. Experience has proven that telcos are some of the worst offenders. In my dealings with Alltel you’ve made the dominant telcos look like amateurs. A call centre that works and, wait for it, which actually helped me! And an on-line set-up that doesn’t require a post grad degree to complete, seriously. Not to ignore the fact that Alltel costs aren’t just good value, there’s no comparison. Becoming an Alltel customer isn’t just simple, it’s great! I’d recommend to anyone to tell your existing telco farewell and get with Alltel, you’ll be glad you did. – Anthony Huxley, The Belayer Group Pty Ltd"

As I am a mobile broker being able to re route calls from my 1300 number through to my mobile is invaluable. It enables me to capture all of my calls regardless of whether I am in the office or out on the road seeing my clients. I had initially tried to get this service up and running through another service provided, however Alltel were quicker & cheaper. Thanks for providing a great service!"

We have had the services of Alltel for about 2 years now. In these last two years we have moved and grown our business, and our 1300 (which is managed by Alltel) has been an integral part of that. Our clients were able to stay in contact with us during the move via our 1300 number and found it a smooth and reliable transition. The service provided has been brilliant: you provide a reliable and trustworthy service. My best service providers are the ones I don’t have do anything with: we get a good service, we get a bill, we get direct debited and that’s it!! It’s that easy. I’ve never had to chase anything up or had any problems. So 5 stars and two thumbs up from us at All Smiles Denture Clinic."

We commenced using Alltel back in July 2010 and as a start-up business, we found the guidance offered by Alltel to be very helpful. Throughout our journey to date, the service provided by Alltel has been excellent. Any amendments to our service have always been established efficiently and the live answering staff have been very professional in the manner that they handle our calls. Due to the recent signing of key distribution and joint venture partners, our business will be growing rapidly over the next 12 months. We envisage that Alltel will play a major role in effectively servicing our clients."

We started our publishing business from scratch nearly two years ago with just a few staff. The nature of this business is such that staff and operations can be spread over the country and operations can readily move, so we didn’t want to be locked down to phone numbers that might change continuously given the importance of keeping a consistent image to our customers – not to mention the high cost of reprinting business cards and such. We needed a central port of call into the business for customers to reach us and have two Alltel 1300 numbers to take all our calls and any faxes sent. Faxes can be rarer these days, but are still very much a part of many businesses’ practices, so having one is essential (though setting up a separate phone line and installing a space-wasting fax machine is not!). The flexibility we got from Alltel with the main 1300 number meant that we could route all calls to principal staff as we saw fit. If one person is busy, the calls would pass to another. From the customer’s perspective they just get a single point of contact and don’t need to know that Alltel in the background are re-routing the call to staff who are on the move around the country! And faxes just magically pop into your email inbox. Alltel has helped to simplify these communications immensely. Now I have a little secret to tell. This isn’t my only Alltel account. I have another business that I’ve been using over the years doing exactly the same thing. So it was a no-brainer for me when Wildlife Secrets started up to get a new Alltel number for the business and simply share the existing fax number! At various stages of the businesses, we’ve needed to change aspects of the services – phone number redirections, direct debit changes and so on. Dealing with Alltel has been simple and sweet. I’m a bit of a technology person and I prefer a mouse and keyboard to a handset, so I just email Alltel support and within a jiffy I get a response and everything is sorted. Alltel has made my business communications simple and stress free – they really are brilliant!"

Raving Clients” is our #1 Company Value! Energetic and faultless customer service is a must. Alltel offer us a service that lets us live up to our values. Not only is their 1300 service faultless, their price is also pleasantly, and surprisingly competitive (and we did our research with their competitors)! Alltel is assisting us with winning Australian ‘top ten’ company clients. Like us, their team is passionate about their company’s success and the quality of the services they offer. Having had ‘ZERO’ issues since commencing a year ago, we simply can’t comment on their faults resolutions service. We haven’t looked backwards since adopting our 1300 number and can’t recommend Alltel more enthusiastically!"

As a brand new modern business where my mobile phone IS my office, the Alltell 1300 number gives my company a more professional look and allows clients to call us at the cost of a local call. I used the Virtual Receptionists while travelling overseas. This also increased our professionalism as even though I was not in the country for one month, my clients were not affected by this. Excellent products and highly recommended."

Thank you for your work guys. We’ve been using your service for almost a year now and never had one problem. You offer very competitive and smart products for the communications market. We really do not have much contact with your customer service team, but I consider it as a positive thing that shows everything is working properly."

Setting up our 1300 number couldn’t have been easier. From following the prompts online, speaking with the friendly support staff and setting up the direct debit, the whole process has been a breeze. The Alltel support staff stepped us through the process and got us starting to use our 1300 number almost immediately. As a business with multiple office locations in Australia, the 1300 number provides a central, professional point of contact for our existing and potential clients. The forwarding menu enables us to direct the calls to the right people, saving us time and money. We couldn’t be happier with the service provided by Alltel and would highly recommend all businesses, big or small, consider the Alltel’s professional services."

Neighbourhood Watch NT provides avenues to connect with the community and embrace the concepts of Reducing Preventable Crime and Helping Create Safer Communities. As I am constantly on the move and engaging with the community, Alltel provides a necessary and crucial link in our communication chain. “Warm”, “Polite” and “Professional” are some of the descriptive comments that I have received from the public using our Alltel Service. Neighbourhood Watch NT truly values the professional standard provided by Alltel and highly recommends the service."

Sensational!! I decided I needed a 1300 number last night, searched the Internet—called you today, found the numbers—placed the orders and by 5:30pm the numbers are up and running! Where can you get service like that? Not from Telstra or Optus! Thank-you Alltel for making this all so easy. I look forward to working with you in the future!"

SIMJEN is a BRW 100 Fast Starter and one of the fastest growing marketing companies in Australian history, growing in excess of 300% a year for the last three years. We specialise in helping companies grow rapidly by using unique business strategies and effective marketing solutions. I started the company in 2009 with only a few grand in my pocket so I know the importance of having a 1300 ‘front’ especially when you’re jumping from one office to another as you outgrow them; nobody likes changing their number every time you change offices plus our national expansion meant that a 1300 number gave us the national impression we wanted from day 1. At SIMJEN we test and prove all of our products before we offer them to clients; 1300 numbers and IVR are no exception. We now recommend that all of our clients use an ALLTEL 1300 number service and IVR. Of the hundreds of clients we have connected, I have never once heard a complaint which is unheard of in the telco industry. Hat off to you ALLTEL, we support you 100% in your growth and wish you all the success in business."

I started my first business in March 1982 and since I have used every Australian Telco plus in the 1990’s a couple of American based telco’s. All telco’s customer service were disappointing, all making you wait on-hold for anything from a few minutes to 50 minutes just to have a simple question answered. Then when email was available all the major telco’s I dealt with would not accept an email enquiry. When I rang Telstra and finally spoke to someone they would say “you have the wrong department, I will transfer you” and when you speak to the next person they would say “you have the wrong department, I will transfer you”, it generally took 3 – 5 transfers to get to the correct department, very frustrating and time consuming for a one man business to waste 30 – 50 minute of their day to get a simple answer that should have taken less than a minute. Due to the economic downturn in August 2010 I had to make an important business decision keep both my telephone lines and a dedicated fax line or cancel one telephone line and my dedicated fax line and get a 1300 or 1800 number. I searched the internet, I read through numerous companies web sites offering 1300 or 1800 numbers including Telstra and Optus, I sent an email to the companies that would accept an enquiry by email and phoned the one’s that would not, Telstra and Optus. Alltel replied the next day, I telephoned them to confirm the costs, waited a couple of days to see if I received any other replies and on September 26, 2010 I completed Alltel’s application form and never had a problem since. In fact during my time with Alltel I have only had to contact them on three occasions and they were not about any problem just a general question. I have recommended Alltel to a number of my business associates and will keep doing so."

We were considering using a 1300 number for quite some time. We’re very glad to have chosen Alltel."

I have enjoyed a 100% dependable and impeccable service with Alltel for over four years. I did a lot of research before choosing Alltel and they stood out from other telcos as being highly professional, reputable, and importantly, genuinely customer oriented. From the start, when they helped me obtain the 1300 number I wanted, and then provided the convenience of an emailed application, it has been a pleasure being with Alltel. They provide automated payment of invoices and emailed statements to help manage your finances, and are always a joy to deal with if you ever need advice or have a question. I did not want to use my home number or mobile number for business calls, and having a 1300 has tangibly benefited my business and helped it to grow. Knowing I can rely on Alltel’s live phone answering service when I want to take some time out is very reassuring too. I have no hesitation in recommending Alltel, they are simply awesome!"

I use Alltel Live Answering service because we require a professional representation of our company at an affordable price. Our business sometimes reaches an overflow with service and sales calls which can leave calls unanswered. It is hard to justify the costs for hiring an office assistant when all we need is someone to take our calls and record important details for followup. Alltel bridges that gap and ensures continuity in our customer sales and service calls by answering our call overflows professionally. I highly recommend Alltell for businesses starting out and beginning to grow as resources get tied up, they have been an integral part of our customer service."

Not long after starting my business I realised I needed to make some serious changes to the way we were receiving phone calls. Being a professional speaker and best selling author, I was often unavailable to take calls, and often away from a landline. I asked around, did some research, and found Alltel. I signed up in 2009, and have been with them ever since. It’s so easy. We have a 1300 number, which we divert to a mobile or a landline, and we can answer the phone anywhere. People think we have an office, and we do – it’s wherever we happen to be at the time! We can move the divert to any number, which means we can cater for all types of situations. A change to the service is always done quickly and efficiently, the cost is very reasonable, and unlike my landline and mobile providers, I have not had a single bill dispute. I tell all my friends about Alltel – I recommend them VERY highly!"

We are extremely happy that we came across Alltel Messaging 24/7. Our previous call messaging centre had relocated services offshore and we started receiving an increasing number of incorrect contact details for potential clients. It got worse when our clients commented on the difficulties they had in getting in touch with us because their details were taken incorrectly. Since taking up Alltel Messaging 24/7 we have been very impressed with the pricing, value and quality of the service."

It seems not that long ago when the Australian Excellence Awards got its feet, but when you are growing a national business awards organisation, it’s really important to give your customers a reliable service such as our Fax2Email program. In January 2013 we also switched from an online e-form to the more reliable Fax2Email service. It’s working fantastically! Having forms that can be easily shared in our small office saves us time and printing costs, and as an added bonus, we’ve got electronic filing of all documentation via email. As we are growing our business, our next move will be a national inbound phone number with Alltel’s LiveAnswer. In fact, I’ll make that call today – why wait or miss out on new business. Thank you Alltel. Your team has supported us, and it’s time to return that favour. I’m a very happy Alltel customer, and any business, small or big would definitely see improvements in productivity and performance by seeing what you’ve got to offer."

Alltel is our company’s lifeline to 24 hour business contact, representing our business front to both existing and potential clients via its own professional operation."

I have enjoyed a 100% dependable and impeccable service with Alltel for over four years. I did a lot of research before choosing Alltel and they stood out from other telcos as being highly professional, reputable, and importantly, genuinely customer oriented. From the start, when they helped me obtain the 1300 number I wanted, and then provided the convenience of an emailed application, it has been a pleasure being with Alltel. They provide automated payment of invoices and emailed statements to help manage your finances, and are always a joy to deal with if you ever need advice or have a question. I did not want to use my home number or mobile number for business calls, and having a 1300 has tangibly benefited my business and helped it to grow. Knowing I can rely on Alltel’s live phone answering service when I want to take some time out is very reassuring too. I have no hesitation in recommending Alltell, they are simply awesome!"

Alltel answering services allows my company to provide a professional service at all times whilst keeping the staff costs in check. Thank you."

Vendzone’s continuous partnership with Alltel for past 5 years for range of services in itself is a milestone. Professional quality Live answering on behalf of our company has been the winner service till date. It has really helped us dramatically because our customers can ring us 24/7 and speak to someone representing Vendzone! This allows us to manage our leads very effectively. I cant remember any downtime in past at all making a very good track record. Any modifications request to the service has been outstanding. Send an e-mail requesting change and change is done within hours without any hassles. Virtual receiving of faxes and phone messages and passing onto us has been very efficient and almost instantaneous. Good work Alltel keep it up!"

What a pleasure to do business with a company that knows what customer service really is: providing great value service and products for a decent price."

We use Alltel as a supplier that we know we can count on. That provides relief in this busy world, and reliability that is often not common with other telcos."

Alltel is an irreplaceable service that has saved my small business time and money. They are never late, sick, or too busy, and have increased my sales by over 50%!"

Our experience with Alltel has been second to none! You have boosted our business enormously and with the number of calls we receive, we couldn’t do without you!"

Alltel allows us to move from place to place and have the same fixed phone number, which makes it super easy for our clients to contact us no matter where they are (and super easy for our staff to remember!"

Hey guys just wanted to send you a note on the great job you’re doing. I own Cover It Upholstery (www.cover-it.com.au) and always really appreciate when customers give us positive feedback so therefore wanted to let you know you guys deserve recognition for your excellent customer service. I’ve never had a problem with either the 1300 phone number or fax to email service but have had questions that have always been answered very promptly. I wish you did Internet as well so I could give my current provider the flick before they could say “yes”. Keep up the good work."

We just started using Alltel’s phone services a few months ago and for now we are really happy with their service. Once we needed to change the introduction, and there was not a problem at all, no delays, all done quickly over the phone. Perfect and friendly service. Clear informative website. Very much recommended. As an improvement suggestion: we would like to be able to change the introduction more flexible best through the control panel."

ALLTEL! You have sent our business to the MOON single handedly – As the VOICE and LOGISTICS arm of our business, who would have ever known the immediate value of using ALLTEL. So swift was the process, set up and configuration that our business was taking and processing wholesale logistics calls in two days. Our customer and business have never looked back. You came to us via raving referral – you have exceeded all expectations, and continue to. Your service is a rare find in this day and age, and your success is a credit to you. Our clients cannot believe the professional and amazing service our business provides!! Little do they know that the secret to our success lies totally with ALLTEL! Each call, each day in everyday ALLTEL guarantees the critical back end services that our business requires. So simple, so quick to respond, so professional was the advice and set up – our business was up and fully operational in 2 days at a fraction of the cost of running in-house. Call my 1300 number to find out just how professional ALLTEL sounds, and the process is! A testimonial is the least we can say – you guys should be on COMMISSION!"

We like our clients to succeed like us as well, so we tell them everything that has worked well for us over the years so they don’t make the same mistakes that we did, which one of them is using ALLTEL for our 1300 number which has been cost and time effective compare to some of the other communication companies. We could say if ALLTEL would have had commission base referral at 10% we would have had free holiday to Europe and back. Thank you again for the great services provided by ALLTELL team."

We’ve used Alltel in the past for our other businesses’ 1300 number service and have recently returned to them for our new business. As always we find that we are always able to get through to them and their customer service is great. We commend them for their professionalism and knowledge of the entire IT&T; process. Being a small business with high inbound call demands we are not always able to take every call our customers make. So having a professional business greeting and live answering service enables us to never miss contact with our client base."

I found that Alltel made the setting up of a 1300 number so easy. The staff were very helpful and full of knowledge on the best package to suit our needs. I am very happy with Alltel and their services. Since having my services with Alltel, I have made many customer recommendations to Alltel. Thanks Alltel for your fantastic service. Keep it up!"

When I called Alltel, I had an idea of what I needed and it was great that the person on the other side understood my needs and found the right product for me. I am also starting a new business so a product with reasonable costs was important to me. I also love your website! I always find what I need and it explains things really well. I also know that I can always pick up the phone and ask. Another thing that I love is that even though I have started with one product, I know that when I grow, Alltel will have the right products for my business."

Quick, easy and efficient. That’s Alltel. In our business we want people to find us and be able to reach us easily. Alltel offered by far the best package for us in terms of price and quality of service. And set up was fast and simple. We’re very happy with the Alltel service and how it supports our business."

Early last year we realised our business wasn’t getting enough phone calls, part of the solution discussed involved replacing our existing mobile number with an inbound 1300 number. In the first week of changing over to a 1300 number we received 40% more calls. We found the 1300 number helps us to come across as being a big business rather than looking like a small computer repair business with a hobbyist doing all the work. We’ve never had any problems with our 1300 number service but whenever we’ve needed to make an account change the customer service provided by Alltel has been second-to-none in providing advice and help."

We were considering using a 1300 number for quite some time. After a few phone calls with the Alltel team we felt confident we had found the right people to be with. When talking about the different products, they even advised us on a cheaper plan that saved us money straight from the start. Their customer service is outstanding. We’re very glad to have chosen Alltel."

Being a sole operator, having an actual person to answer my missed calls adds a lot of professionalism to my business without the overhead of having to employ a receptionist, and generally makes the prospective customer more likely to leave their details rather than leave with a messagebank service, so insofar a obtaining new business, live answering is invaluable. Furthermore I live in a holiday area (Mornington Peninsula) and every summer, the mobile network gets very congested to the point that I might not receive a missed call notification from Telstra for up to 24 hrs (if in fact the person calling can actually get connected) so having the live answering service as a back-up is a great for business as the Telstra network will not get fixed anytime soon!!"

It’s really not appropriate for me to have the phones ringing all day at my offices, especially when I am in a therapy session! The Alltel answering service means that my calls get answered immediately, and I can ring clients back inbetween my sessions. Its just so convenient and professional, and makes me look professional too."

What difference does a fair price and great service make? My mate and I started our company (Zepher Tours) in August last year. We knew that a 1300 number would be good for business so we started researching all the major telcos when a friend suggested Alltel. After comparing many offers we found that Alltel had the best and fairest deal so we decided to give them a go. The result: They have been straight down the line, we have had no problems and found no hidden cost. We communicate online or via email, but when we have wanted to speak to someone to ask a question or make a change to our setup, they have actually taken the time with us on the phone. Alltel = two thumbs for a fair price and great service."

My company, a boutique mortgage brokerage in Melbourne, has been using Alltell’s services for nearly 3 years. When our clients call, and our customer service team is busy on the phone, Alltel helps to provide a “Live Answering” service which maintains our professional image by answering our client’s calls in a timely manner. Those messages are then promptly sent to me via email, where I can forward to the appropriate person or action myself, ensuring no one is left waiting for a return phone call. The best thing about this service is that it can quickly be tailored to meet the individual needs of my business by sending off a one or two line email. I can for example say, could you change our live answering to note that we are in a team conference all day and your phone call will be returned after 5pm today and therefore no client’s calls will go un returned. The fax to email service, allows our business to have all incoming faxes sent to the one email address where they can be monitored, ticked off and forwarded to the appropriate person. This often eliminates the need to print faxes unnecessarily and saves us time and money. Everyone should look at Alltel and how their business can benefit from effective, efficient and most importantly – inexpensive services that Alltel can supply"

I have been using the Alltel service from some time now, have found it to be one of the best most professional services I have used, I travel quite a bit, and with Alltel I know I receive emails and text to my phone so that I can return calls to my clients. This service as so has helped grow my business in a with the I thought not possible, with the friendly people answering my calls on behalf of me . I would have no problem in telling any of my clients about the Alltel service, I have in the past and will continue to do so."

Second-to-none is a phrase I will use in recommending Alltel’s services to my fellow business partners."

I would just like to say that since using Alltel’s services we have been able to advertise our business and phone support line as being available 24/7. This has only been possible since your company started taking our calls for us—at all times of the day and night! This has greatly improved our sales and also allowed us to get on with the business of selling. Receiving a personal phone call from Alltel’s Customer Service Manager in reply to a question that I had sent in via email just confirmed to me that we had made the right decision in deciding to use Alltel’s services. Thank you for allowing us to offer extended business hours and 24/7 phone support—even on public holidays! The service your provide is priceless and true value for money."

Alltel has been very helpful to our small business, the Three Steps Group. It has been able to provide us with a low cost business solution that allows us to project a big business image through our 1300 number. Any problems that we may have are also promptly responded to with friendly service. Thank you."

Alltel have been absolutely fantastic at answering my calls when out of the office. Messages are sent within 30 seconds! Keep up the professional work."

We initially engaged Alltel’s services to provide our business with a 1300 number, because we were initially operating our business from a home office, and I spent a lot of time out of the office, it was critical that I maintained a competitive edge by have a live person take any missed calls and pass them directly on to me via both text and email. We have grown our business substantially over the past 3yrs and now operate from an office/warehouse with full time office staff. I was tempted to cancel the live answering service when we first made the move into our new business premises, however I have found that maintaining the live answer service has paid for itself as calls are never missed 24/7. I can use the service after hours to filter important calls, and return selected calls. It's been a major asset to our business having support from Alltel, and we will continue to utilize their services."

I am a mobile business so it’s not functional for me to have a fixed landline, ALLTEL was the only company that was easy to deal with, cost effective and allowed me to have a landline number directing straight to my mobile without a fixed line service. The virtual fax number has been a huge asset to my business; we present to and train businesses on how to use social media. At presentations we now have order forms that customers can take, fill in and fax back to us. As we have no fixed office address I get the orders straight to my mobile phone in an email and can process payments on the go. This has improved our business efficiency, operations and cash flow incredibly. Alltel has always been easy to deal with, I tried getting a similar system set up with my mobile phone provider, however no one could help me unless I had a landline. Even if I had a fixed address I find landlines to been an expensive waste. I am a small business, a sole trader. I cannot afford someone to sit in the office all day answering calls, and I cannot do the same. This service has been a huge asset to me and my business. I looked for a month during the establishment of my business for the best phone options and ALLTEL was it. I have highly recommended this system to friends who also run businesses and will continue to do so. So thank you for everything, very appreciative."

Better Place Australia started its operations on a small scale with a small number of customers and insisted on providing the best customer service, taking into account our limited resources. This is where Alltel proved to be the ideal solution for us after reviewing several providers in the business. Every call to our customer care line is answered promptly and professionally by Alltel’s team, then transferred to a Better Place member with enough information to allow us to take it from there. This solution gave us the flexibility and efficiency we needed and still run a professional 24/7 help line to our members."

We’ve been with Alltel for over 2 years and couldn’t be happier. Speedy, local service that doesn’t cost an arm and a leg and with great product choices there is something for every business type. We started off as a one person business but have now grown to a mobile staff of 26 and have launched as a franchise system. The vast range of Alltel services available has assisted me as I’ve grown and will continue to do so as I add other services along the way when necessary. I have recommended Alltel to others in the past and will continue to do so."

Back in 2006 when we joined Alltel, we found that larger & corporate potential-customers hesitated calling our main business number (a mobile phone number); larger firms perceived our business as “too small for them”. Since joining Alltel for our 1300 number, we have had many, many corporates come on board. As such, Alltel has genuinely helped us grow our business to more than four times its original size – all thanks to a bunch of numbers that they gave us. Today, our business “is what it is” because of Alltel. We really couldn’t live without our 1300 number!"

It’s not just how Alltel have helped my business but my life. How do you put a price on freedom and lifestyle? Alltel have given me a low cost office, one that gives the impression of a large, efficient corporation with multiple staff but at a fraction of the price of even a standard office. Messages and numbers are relayed instantly and I am able to respond when it suits me meaning I’m never caught off guard, I’m always able to represent a professional operation and it doesn’t matter where in Australia I am, whether its at home in my pyjama’s or with clients at the top of QLD."

Alltel hosts my 1300 number and provides a live answering service for my consulting business since 2011. As a solo management consultant, it is essential that I maintain a professional image with my clients to compete effectively with larger consulting firms. Having Alltel as a partner helps me achieve just that. I also love the fact that I can choose to answer a call ‘live’ or wait for the text message to come to my mobile phone with the details of the caller if I am busy. Alltel did all the set up in no time, once I had purchased the 1300 from Smartnumbers. Alltel staff are reliable, professional and friendly. They are always responsive to my queries. I highly recommend Alltel to any small business who wants to have access to a reliable yet affordable live answering service!"

We transferred our 1300 services to Alltel and now experience significant savings. If anyone says there is no good customer service left in the telecommunications industry, they haven’t tried Alltel!"

Alltel’s answering service has assisted our staff to enhance our customer service levels to all our clients. By enabling our staff to spend the extra time with clients on the phone and ensure all their bookkeeping and taxation concerns are answered to their satisfaction. In the past the staff use to have to cut a call short because all the phone lines were ringing – Alltel have eliminated this stress. Now – Alltel assist us my providing a professional friendly “Help Line” to our clients. Our clients love talking to the Alltel team rather than a dodgy answering system. The Alltel team then email and SMS our office as soon as a message is left, meaning that even if our staff are on the road, our response time to our clients is fairly immediate. Thanks to Alltel – our clients are happy. A missed call in our industry equals unsatisfied clients and potential income! Wish we found Alltel earlier!"

Alltel were outstanding in helping us choose and set up our new 1300 number. We ordered the number at close of business and Alltel had it up and running the next morning. That’s impressive! Customer service by ‘real people’ is such a rare thing these days that when staff go the extra mile for us, it really stands out. Thanks Brooke for helping expose the traps with other providers’ plans and thanks for being so patient answering my MANY questions. We look forward to setting up several more numbers with you in the near future and taking advantage of your other services."

What can I say, we have used Alltel for over five years, and had very little contact because there has NEVER been an issue."

We initially engaged Alltel’s services to provide our business with a 1300 number, because we were initially operating our business from a home office, and I spent a lot of time out of the office, it was critical that I maintained a competitive edge by have a live person take any missed calls and pass them directly on to me via both text and email. We have grown our business substantially over the past 3yrs and now operate from an office/warehouse with full time office staff. I was tempted to cancel the live answering service when we fisrt made the move into our new business premises, however I have found that maintaining the live answer service has paid for itself as calls are never missed 24/7. I can use the service after hours to filter important calls, and return selected calls. Its been a major asset to our business having support from Alltel, and we will continue to utilize their services."

I can’t speak highly enough of Alltel’s services and their staff’s expert knowledge and professionalism. It truly is Australia’s best service telco."

I highly recommend Alltel to any business looking for professional and friendly service where nothing is ever a hassle! My online customer portal is very user-friendly and having my 1300 number diverted to my mobile makes it so convenient in answering all my business calls from anywhere, anytime!"

We see Alltel as a valued partner in our business. Many thanks to you and your team for your dedication to our business."