Thinking big for small business: Choosing the right phone system
Your operations may be small, but this should not stop you from thinking big and going bold in your decisions- especially in aspects concerning your business. One of these aspects concern how you can reach out to new clientele and keep touch with your existing ones – enter the business phone system.
Now that you know how a business phone system can work to your benefit, it’s now up to you to choose what kind you want. Here is a guide to help you decide on what kind of phone system you need for your business.
Your budget can act as your cornerstone when it comes to your business decisions. How much are you willing to spend and what will you be spending the money for?
Can it grow with you?
Will you be needing access to system from off-site locations? Will your employees be working from home or will they need to be away from the office as well? Can you easily add to it as you add employees? Your phone system has to be flexible – growing as your business grows in order to keep up with the changing times.
What system to use
Are you going with a more traditional phone system (landline-copper network) or will you be going with Voice over Internet Protocol (VoIP). An advantage that VoIP has is that it lets businesses utilize the Internet to make all sorts of calls here and internationally, giving you clearer, crisper phone calls compared to traditional calls. This also provides mobile options giving workers remote access from their smartphones. Your VoIP system could also be self- hosted – you pay for and own your own equipment including the private branch exchange (PBX) hardware – or you can go cloud where your provider takes care of everything for you.
What will you need?
Choose a phone system that will give you and your workers the tools needed in order to work efficiently. Decide on the essential features – make a list of what you need (and even what you think you need) and compare. Test these features and determine how user-friendly they would be. Will it be simple to add or remove lines as necessary? Having a system that is user-friendly will surely reduce ongoing service costs.
It’s also always a good idea to consult with your service provider (here at Alltel, we do get a lot of calls on various phone systems and we’re more than happy to help you help your business) – compare plans, request for detailed quotes for phone systems and installation processes, and also how soon can they put your system in.
Remember, even if you say you are a small business – your business will grow one day. And to promote its growth, having the right phone system helps you get more in touch with the business’ lifeblood – customers. The right phone system can help you enhance your image, improve customer service, have better professional relations over all. Partner the right phone system with the right service provider – it’s a sure win for all!