Small business

The top business communication trend of 2016

The Alltel Team
The Alltel Team
The Top Business Communication Trend of 2016

The past decade has been a quest to find ways to make things sleeker, smaller, and yet more efficient. From the home to the office, much of our everyday tasks revolve around the use of technology and most of all--the internet. So, it comes as no surprise that 2016’s biggest communication trend is web based communications.

Reinvent workspaces

Gone are the days that going to work meant sitting at a desk, staring at a screen from 8 to 5. With 1 in 5 people working in 3 or more sites at any given time, today’s workplace has ceased to be confined to a single place. Any place with an internet connection can be turned into someone’s office. Hosted phone systems allow remote workers to use plug and play phones across sites. This is while using the same office number. The new year will see the swift integration of mobile phones to hosted PBX systems to break the walls of the workplace.

Push for innovation

As working from home or on the road continue to evolve, offices are changing to encourage employees of different departments to chat and spend time together. This is to enhance the thinking process and get new and innovative ideas.

Instead of closed off cubicles, employers are creating open spaces where staff from all departments can freely talk to each other, interact, and swap ideas. Web sharing, conferencing, and free calls between sites in different states or countries will also continue to break down geographic barriers and make ideas flow freely between people.

Utilise data

Knowledge is a commodity that has and will always be in demand. In business, consumer data is key to making well and wise decisions. In the past, large brands are the only ones that have the resources to collect and interpret this data. Today, startups are also able to gain access to these vital info from their 13, 1800, or 1300 number service provider.

Through easy to use web portals, it is easy to review where calls are coming from, how long they are, and which hours they’re coming in. Call detail reports given by telcos can help in the training of old and new staff, scheduling, and decisions when it comes to expanding to new sites and areas.

Expand social networks

Creating a bond with customers through social media will continue to be a top priority for businesses. This is why high speed internet remains to be a priority among small to large enterprises.

To engage clients over the web, the creation and upload of all types of content require fast and reliable connections. With the move to NBN, better speeds are to be seen in the coming year.

The year 2016 is rife with opportunities for startups and small businesses. With the right tools, and a positive outlook, it will sure be a year full of success. To know more about how you can take your business communication to the next level, call us at 1300 ALLTEL or visit us at ALLTEL.

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