Ultimate guide to 1300 numbers: The how, the what, the why, and the where?

Samuel Howieson
Samuel Howieson

Over 300,000 businesses in Australia use a 1300 number since it adds a professional appeal and credibility to a business. And if you’re looking for a 1300 number but have no idea where to get it and what it does for your business, then here’s everything else you need to learn about inbound 1300 numbers.

What are inbound numbers?

Inbound numbers are virtual business phone numbers used to receive calls. Since these are virtual numbers, these are not tied to a fixed landline. Examples of inbound numbers include 13, 1300, and 1800 numbers.

What are 1300 numbers and how do they work?

As mentioned, these numbers are inbound virtual numbers that a business uses to receive incoming calls. This number gives you flexibility over the management of incoming calls through answerpoints. By assigning an answerpoint, such as an office phone, a mobile phone, a landline, or an answering service, you determine where, when, and how calls are answered.

How does it differ from 1800 and 13 numbers?

While 1800, 13, and 1300 numbers are all inbound numbers, they vary in terms of costs and length. 1300 and 1800 numbers are ten digits in length, whereas 13 numbers are only six digits long. In terms of cost, 1300 and 13 numbers call charges are split between the caller and the account holder. Calls made to 1300 numbers from a mobile cost more and charges depend on the mobile service provider of the caller.

On the other hand, an 1800 number is free to call for a customer, which is why it is also referred to as toll-free numbers. In terms of government surcharges, 13 numbers are quite expensive since the business owner must pay an annual charge of $7,980 plus GST to the government.

Why does your business need a 1300 number?

Apart from giving your business a credible and professional image, it makes it easier for customers to contact you. It also gives you better control over incoming calls by giving you the option of routing the call to your preferred answerpoint.

What are the different types of 1300 numbers?

There are two types: 1) standard and 2) smartnumbers or premium 1300 numbers. Standard 1300 numbers are widely available from various telco providers, whereas smartnumbers must be purchased directly from the ACMA website, which stands for the Australian Communications and Media Association. Smartnumbers are easier to recall than standard numbers since it either spell a word when dialled on the phone or includes repetitive digits. For example, 1300 FLOWER or 1300 50 10 50.

How can a 1300 number be called overseas?

While this number can be dialled overseas, there is no guarantee that the call can be completed as it depends on numerous factors. If you still wish to call from overseas, dial 001 + 61 and the 1300 number. 001 is the international dial-out code, whereas 61 is the country code of Australia.

How much does a 1300 number cost?

The cost depends on your chosen telco provider. Some providers offer three different pricing categories, where the price depends on the memorability of the number. There is always a setup fee involved when purchasing a number plan from any telco service provider. The cost of a 1300 number plan can go from $10 and up.

How much would it cost to call a 1300 number from a mobile?

You might be asking: “are 1300 numbers free to call from mobiles?” The answer is no. Whether the call is made on a mobile or a landline, the cost of the call is split between the number owner and the caller. Calls made to a 1300 number from a mobile phone vary in cost and depend on the caller’s mobile service provider.

How much would it cost to call a 1300 number from a landline?

Calls charges made to a 1300 number from a landline start at 7.5 cents per minute. And, as mentioned, call charges are split between the caller and the number owner.

How and where do I get a 1300 number?

Telco providers have a list of available numbers. However, if you want 1300 premium numbers, then you can purchase a number directly from the government. The official website of the Numbering System in Australia offers 1300 smartnumbers. Once you’ve selected a number, contact your preferred telco provider for the smartnumber to be activated.

So, is it also possible to have more than one 1300 number? You can get more than one number depending on your business needs. If there is a need to expand your business and one number is not enough, then you can allocate additional inbound 1300 numbers to your business.

Why should you buy 1300 numbers and not lease them?

Choosing between buying or leasing a 1300 number depends on your business goals. Nevertheless, it is highly advised to buy an inbound number as this gives the business owner complete control over it. On the other hand, leasing the number locks you into a contract with a third-party provider. This leads to limited use of the number.

What if I already have an existing 1300 number?

In case you already have an existing number and want to transfer your services, you can transfer or port your number from your current service provider to your new provider. Porting your number is easy and you only need three vital information such as your account number, the name of your current telco provider, and a completed application form from your new provider.

Once the port request has been filed, it takes approximately five to seven days for the port to be completed. There shouldn’t be any disruptions to your number while the porting takes place.

What happens if I can’t answer all the calls made to my 1300 number?

Incoming calls made to a 1300 number can be routed to numerous answerpoints, which may either be a landline, a mobile phone, or an office phone. However, even if you assign an answerpoint for your inbound number, it doesn’t guarantee that all the calls will be answered, especially for overflow or after business hours. Ensure you never miss a call by pairing your number with a live answering service.

With a live answering service, a Melbourne-based operator answers all calls in your business name. The caller’s details and message are then forwarded to you as an email or SMS. This way, all calls are answered, and you never miss out on an opportunity to do business.

Why choose Alltel for your 1300 number?

Establish more credibility and make your business appear even bigger with the help of a 1300 number. But don’t settle for just any number provider–choose one that has been in business for more than a decade, which is none other than Alltel.

Our 1300 number plans come with powerful features such as multiple routing options, call splaying, and a professionally recorded welcome message. Plus, get a detailed breakdown of where and when the calls are coming in with our call analytics. Get your number activated within 24 hours.

Contact us at 1300 255 835 (1300 ALLTEL) or visit www.alltel.com.au for more information about our inbound 1300 numbers.

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