Integrate your staff's desktops,
mobiles and tablets on one
cloud-based phone system.

Work wherever your business takes you with
Alltel unified communications.

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Streamline your communications through advanced UC solutions

Work anywhere with one integrated
phone system for any device.

With customers becoming more results-oriented, a business needs consistent communication and collaboration tools to produce results. One way to stay flexible and productive is utilising technology that integrates communication channels into one application, which is unified communications.

SmartConnect unified communications uses technology that unifies multiple systems under a single platform. Whether at home or in the workplace, it connects all devices under a single network via the internet.

Work anytime, anywhere, and on any device with SmartConnect unified comms. SmartConnect UC is a step in the right direction towards combining and simplifying technology while achieving control remotely.

Mobility

One phone system for all your devices.

Mobility

Access enterprise-grade communications from any of your preferred devices anytime, anywhere. Switch between your desktop, laptop, mobile phone, and other smart devices, without affecting the call.

Business continuity solution

Cloud-based phone system ready for remote work.

Business continuity solution

Your staff can take and receive calls on their own devices anywhere via the cloud. Always keep your phone lines open whether your team are working from the office, home or even overseas.

Call Analytics

Detailed reports for all devices in one portal.

Call Analytics

Get detailed reports on when the calls are coming in, where the calls come from, a summary of total weekly and daily calls, and a summary of calls answered.

CRM integration

Identify opportunities and strategies for growth.

CRM integration

Take the guesswork out of each call. SmartConnect UC integrates with your CRM tool, so you get quick access to client and lead information as needed.

Security

Keep connections secure.

Security

Promote accountability by eliminating the use of personal numbers for business. UC ensures all calls are made and received through your business number. Messages sent through the platform are encrypted, which means data is secure.

powerful self-managed online portal

Service management made easy through Alltel's SmartConnect portal.

Service management made easy through Alltel's SmartConnect portal.

Customise your call flow, track your usage, change service settings, and access free reports through your own self-managed web portal.

what is unified communications?

Streamline all business
communications into
a single application.

Unified communications is a feature of hosted phone services that streamlines your business communications under a single application. This system can replace your business’ standard phone services or add flexibility to your existing phone system.

Alltel SmartConnect® UC is a hosted phone service that allows you to integrate voice, instant messaging, video calls, file sharing, and other communication tools under one system. Apart from physical phones, you can access your service through an easy-to-use interface across multiple devices. Alltel’s unified communication system consolidates all your business needs under a single solution.

Unified Communications explained

Unified Communications explained

future-proof your unified communications

Integrated phone systems built for any business.

Call recording

Record your calls to ensure the quality of your customer interactions. Use call recordings to provide valuable feedback to your teams, capture information accurately, and improve regulatory compliance with legal or industry standards.

CRM data integration

SmartConnect® UC can be integrated with common business applications such as Outlook, Dynamics, and Salesforce.com.

Voicemail add-on

Use your own recording and assign an email address to receive and access voice messages online.

Enhanced call queue

Provide your business with a fully functional call centre; with basic queueing capabilities and other functions such as agent states, supervising, and reporting.

Premium call queue

Get all the features of an enhanced call queue, along with advanced queueing capabilities, which includes selective call forwarding, night service, and holiday service.

Reception Enterprise Console web app

An application that provides your receptionist full visibility over your phone system, and allows them to handle calls for multiple sites and users seamlessly.

Go Operator

A PC console application that allows you to manage calls, check the status of each extension, and distribute calls to connected sites.

Queue Supervisor web app

Manage the queue and check the call status of each agent through an easy-to-use web application.

Soft phone application

Make and receive phone calls over the internet through an application that extends business phone capabilities to your desktop.

Auto Attendant (IVR) Basic

An IVR solution that gives customers the ability to navigate their own calls to their intended user or department. Create a customised menu for business hours, after-hours and holidays.

Auto Attendant (IVR) Premium

Boost your IVR system with additional features such as call forwarding and selective call forwarding that redirects calls based on pre-set conditions.

Hunt Group Enhanced

Forward calls to the next available user, when the first line in the hunt group is unavailable by customising your call forward settings.

Hunt Group Premium

Redirect calls to specific users within the hunt group based on a set of pre-determined conditions by configuring your call forwarding and selective call forwarding settings.

Voicemail User (no calling)

Get a dedicated group voicemail service for your business phone system.

understanding unified communications

Helping your business get more things done
efficiently on one system

Cost-effective solution for any business

Creating a hybrid solution that mixes physical phones, desktop, and mobile apps limit the need for hardware on-site. As a hosted service, SmartConnect® UC provides significant savings on installation and virtually no maintenance.

Maximise your available office space and minimise overhead by having staff work on the road or from home. A business phone system that enables unified communications helps you cut down on travel expenses for site visits, client meetings, and conferences.

Save on long-distance costs and encourage communication among staff across sites, with free Alltel to Alltel calls on the same account. Use a single reach number that can be used on up to 35 separate devices per user.

Enjoy low rates for local, national, mobile, 13/1300, and international calls billed in 1-second increments.

Push limits with powerful tools

Deliver a consistent user experience for your staff regardless of endpoint, operating system or network used to access the platform. Unified communication services keep you fully equipped whether you are in the office, on the road, or in between sites.

Solve customer issues quicker and achieve better engagement through greater collaboration internally. Enjoy expanded conferencing scale that supports up to 30 video and 100 audio participants. Track the availability of your staff through a presence feature that lets you know when each user is free to contact.

Give your staff greater flexibility and allow them to work where they are most productive. Tap into the best talent across Australia, regardless of your business location. A UC service saves your staff's time and effort of commuting to and from the city.

Scales on-demand

Meet changing seasonal needs by scaling up on busy periods and scaling down as demand settles down. Add or remove users as needed through a highly customisable IP phone service.

As a hosted service, your Alltel SmartConnect® UC stays up to date with the latest features without the need for hardware upgrades. Everything is handled and monitored on our end, so you only get the best of what this technology has to offer.

Get a straightforward solution with predictable costs for each employee. Minimal training needed since it uses the person’s preferred device. Take advantage of the familiarity of using mobile devices.

Reduces downtime

There is no need to hire an IT team or sign up for a costly maintenance contract to monitor your phone system. Our team ensures that your service is up and running 24/7, so your customers are never let down.

Work from anywhere as long as you have an active internet connection. Your UC service allows operations to run even if your office becomes inaccessible due to outages, emergencies, or inclement weather.

Reduce the need for callbacks by seamlessly transferring calls between devices. Start a call from your desk phone and continue it via mobile as you leave the office without ending the call.

Direct in-dial numbers

Your direct in dial (DID) numbers are more than just regular phone numbers. These virtual numbers help widen your presence by giving you a ‘local’ business number for each area you do business.

Encourage more calls by offering local rates to your customers, regardless of your business location. You have the option to get new numbers or keep your existing landline, VoIP, 1300 and 1800 numbers by transferring your service to Alltel.

Is your internet connection up to speed?

Your Alltel SmartConnect® UC service is run over the internet, which means the clarity of your calls depends on the quality of your connection. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You can determine the compatibility of your connection through a PING test.

You should get results of:

  • Line quality of good or above
  • MOS of 4 or above
  • Ping of less than 100 ms
  • Packet loss of 0%

Even with good results from a PING test, there are other conditions such as network and router capabilities that may impact your service which a speed test will not see. Heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. Alltel-provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:

  • 1 minute call = 234 Kilobytes
  • 1 hour call = 13.71 Megabytes

These estimates are for a single direction only and assume one phone being used. If your provider charges for uploads as well as downloads, you will need to double these estimates. Our business consultants will also help you determine how much bandwidth is needed for your service.

 

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Frequently asked questions

Got more questions about
unified comms?

What are the benefits of unified comms?

Unified comms integrates all your business communication platforms into one system. So, it helps reduce costs, improve efficiency as well as productivity, and enables a remote and mobile workforce.

What is unified communication and collaboration?

UC&C is a combination of enterprise communication tools integrated into a single interface and management system.

What are unified communication platforms?

Unified comms refers to a phone system that integrates multiple communication methods used within a business. Your business probably communicates in a number of ways, such as through phone calls, video conferencing, instant messaging, email, SMS, fax – the list goes on and on. Rather than use a multitude of platforms, Unified Comms combines all these into one system.

Thank you for your work guys. We’ve been using your service for almost a year now and never had one problem. You offer very competitive and smart products for the communications market. We really do not have much contact with your customer service team, but I consider it as a positive thing that shows everything is working properly.

Maxim Shubin | Glasses Point

Upgrade your business system to a unified platform
that provides your staff with seamless connectivity
across multiple devices, no matter where they work.