The teamwork suite that works
where your team works.

Take your business anywhere with Alltel
SmartConnect Unified Communications.

See pricing


Streamline your productivity.
Choose the UC solution built for any device.

Alltel SmartConnect Unified Communications come with collaboration tools that let your business keep up with an ever-changing world. With our VoIP-based collaboration suite, it won’t matter if you’re at the office, at home, or on the go— you’ll still get full access to all the systems you’ve come to rely on.

Because SmartConnect UC is integrated with Cisco Webex, you can take advantage of the leading app’s softphone, chat, video and audio calling, file sharing, and virtual conferencing features.


Bring it all together with a
SmartConnect UC system.

Cross-device compatibility

Cross-device compatibility

Access your communications system on your deskphone, or on you tablet,
mobile, or PC via Cisco Webex.

One phone system for all your devices call icon report icon
Business continuity solution message icon message icon

Remote & hybrid ready

Remote & hybrid ready

Ensuring business continuity and system security is easy with the Cisco Webex app. Keep your cloud phone system operational and encrypted, no matter where your team is.

Call analytics and insights

Call analytics and insights

Get detailed reports on when calls are coming in, where the calls come from,
and summary of total answered or missed calls.

Detailed reports for all devices in one portal

Advanced call management

Advanced call management

Setup advanced call flow or other routing services like IVRs,
Voice2Email or call notifications easily on the My Alltel self-service portal.

CRM & workflow integration

CRM & workflow integration

SmartConnect UC and the Cisco Webex app integrates with the countless
CRM and team management tools at your disposal.

crm integration microsoft teams icon salesforce icon zoho icon


It’s not just about making calls.
Teamwork also gets easier with VoIP.

We’ve partnered up with Cisco to bring you the one app your team needs to connect: Cisco Webex.

Cross-device apps
Cross-device apps

Cisco Webex is available on PC, Linux Mac, Android, and iOS devices.

Integrated Softphone
Integrated Softphone

All VoIP plans lets you use Cisco Webex to make and take calls on any device, and use its call management features.

Collaboration & messaging
Collaboration & messaging

Collaborate with your team in real time with features like instant chat, video calling, whiteboarding, file-sharing, and more.

Virtual conferencing
Virtual conferencing

Set up meetings of any size with Cisco Webex’s powerful virtual conferencing & desktop sharing capabilities.


Here’s the basics on a
UC system.

Unified communications, sometimes called unified collaboration, is a VoIP based service that integrates your business phone system, productivity suite, and communication tools into a single platform.

Because UC systems, like our SmartConnect plans, are delivered on the internet, they are capable not only of standard voice call functionality, but also instant messaging, video calling, file sharing, virtual conferencing and more.

Unified Communications explained

Unified Communications explained

future-proof your unified communications

Integrated phone systems built for any business.

call recording icon
Call recording

Record your calls to ensure the quality of your customer interactions. Use call recordings to provide valuable feedback to your teams, capture information accurately, and improve regulatory compliance with legal or industry standards.

crm data integration
CRM data integration

SmartConnect® UC can be integrated with common business applications such as Outlook, Dynamics, and

voicemail addon
Voicemail add-on

Use your own recording and assign an email address to receive and access voice messages online.

enhanced call queue
Enhanced call queue

Provide your business with a fully functional call centre; with basic queueing capabilities and other functions such as agent states, supervising, and reporting.

premium call queue
Premium call queue

Get all the features of an enhanced call queue, along with advanced queueing capabilities, which includes selective call forwarding, night service, and holiday service.

Reception Enterprise Console web app
Reception Enterprise Console web app

An application that provides your receptionist full visibility over your phone system, and allows them to handle calls for multiple sites and users seamlessly.

Go Operator
Go Operator

A PC console application that allows you to manage calls, check the status of each extension, and distribute calls to connected sites.

Queue Supervisor web app
Queue Supervisor web app

Manage the queue and check the call status of each agent through an easy-to-use web application.

Soft phone application
Soft phone application

Make and receive phone calls over the internet through an application that extends business phone capabilities to your desktop.

Auto Attendant (IVR) Basic
Auto Attendant (IVR) Basic

An IVR solution that gives customers the ability to navigate their own calls to their intended user or department. Create a customised menu for business hours, after-hours and holidays.

Auto Attendant (IVR) Premium
Auto Attendant (IVR) Premium

Boost your IVR system with additional features such as call forwarding and selective call forwarding that redirects calls based on pre-set conditions.

Hunt Group Enhanced
Hunt Group Enhanced

Forward calls to the next available user, when the first line in the hunt group is unavailable by customising your call forward settings.

Hunt Group Premium
Hunt Group Premium

Redirect calls to specific users within the hunt group based on a set of pre-determined conditions by configuring your call forwarding and selective call forwarding settings.

Voicemail User (no calling)
Voicemail User (no calling)

Get a dedicated group voicemail service for your business phone system.

understanding unified communications

Here’s why you’d love working with
SmartConnect UC.

Cost-effective collaboration.

Because Alltel SmartConnect Unified Communications works on a hybrid, VoIP-based system, the only thing you’ll need is a reliable internet connection, and any compatible IP phone, mobile, tablet or PC.

This is in stark comparison to legacy business phone systems, which requires the maintenance of expensive, often proprietary hardware. Oh, and did we mention lower call rates?

Reduced downtime; easy business continuity.

Unlike premise-based phone systems, a UC system works in the cloud, which secures your communications from the threat of security breaches, power outages, inclement weather, or any other unforseen events.

With a unified communications platform like SmartConnect UC with Cisco Webex, your your business can remain flexible and operational whether your team is on-site, at home, or travelling can reduce downtime and operational hitches. This is thanks to a cross-device ecosystem that works on any internet connection, at any time, and from any place.

A UC scales on-demand.

As your business grows, and as you accommodate more customers, you may have to increase your unified communications platform’s capabilities or endpoints.

Because a VoIP-based UC system like SmartConnect operates on the cloud, any feature or upgrades or additional DID inbound numbers won’t have to cost you unreasonable amounts of money or take weeks to implement.

Hardware upgrades are also hassle free with our own Hardware Hub, which offers exclusive discounts on mobiles, laptops, and other business hardware for Alltel subscribers.

Flexible inbound numbers.

Your direct in dial (DID) numbers are more than just regular phone numbers. These virtual numbers help widen your presence by giving you a ‘local’ business number for each area you do business.

Encourage more calls by offering local rates to your customers, regardless of your business location. You have the option to get new numbers or keep your existing landline, VoIP, 1300 and 1800 numbers by transferring your service to Alltel.

Internet speed & latency requirements.

Because SmartConnect runs over the internet, call clarity will largely depend on your internet quality. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You or your IT administrator can help determine the compatibility of your connection through a ping test.

You should get results of:

  • Line quality of good or above
  • MOS of 4 or above
  • Ping of less than 100 ms
  • Packet loss of 0%

Even with good results from a ping test, heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. If you’d like to browse our data & internet plans, you can view them here.

Bandwidth usage.

Our provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:

  • 1 minute call = 234 Kilobytes
  • 1 hour call = 13.71 Megabytes

These estimates are for a single direction only and assume only one phone is being used. If your provider charges for uploads as well as downloads, you will need to double these estimates.

Data usage may also vary when using the Cisco Webex softphone app on your PC or mobile.

Our business consultants can also help you determine how much bandwidth is needed for your service.

Compatible hardware.

IP phone handsets purchased through Alltel come pre-configured for plug and play, zero-touch setup. We cannot guarantee the operation or compatibility of phones not purchased from Alltel or their compatibility with our network.

Switches, routers, and other hardware can be purchased from third parties. However, for your convenience, we also offer a range of hardware for sale, all of which come with direct manufacturer support.

Windows, MacOS, Android and iOS devices can also access your SmartConnect line through Cisco Webex.


Browse hardware.

Show Hardware

Related blogs & videos

Learn more about unified communications.

Alltel SmartConnect portal


Your UC plan, in your hands.

Alltel SmartConnect portal

Customise your call flow, track your usage, change service settings, and access important reports through our user management portal.

Frequently asked questions

Got more questions about
unified comms?

What are the benefits of unified comms?

Unified comms integrates all your business communication platforms into one system. So, it helps reduce costs, improve efficiency as well as productivity, and enables a remote and mobile workforce.

What is unified communication and collaboration?

UC&C is a combination of enterprise communication tools integrated into a single interface and management system.

What are unified communication platforms?

Unified comms refers to a phone system that integrates multiple communication methods used within a business. Your business probably communicates in a number of ways, such as through phone calls, video conferencing, instant messaging, email, SMS, fax – the list goes on and on. Rather than use a multitude of platforms, Unified Comms combines all these into one system.

We have recently upgraded our telephone system across the business. Alltel has been fantastic through the entire process. The team helped ensure the transition was a smooth process. Thank you Alltel for all your efforts to ensure the best outcome for us.

Sage | Via Google review

imb logo melbourne rebels logo wisr logo lendlease logo uow logo big4 logo EY logo zip logo
trobe logo monash logo university of melbourne logo dell logo ray white logo angilicare logo scalabrini logo barryplant logo shine lawyers logo
imb logo melbourne rebels logo wisr logo lendlease logo uow logo

Collaborate with confidence. Upgrade to a unified collaboration
system without the BS.