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ALLTEL SMARTCONNECT UNIFIED COMMUNICATIONS

ALLTEL SMARTCONNECT UNIFIED COMMUNICATIONS

Streamline your productivity. Choose the UC solution built for any device.

Alltel SmartConnect Unified Communications come with collaboration tools that let your business keep up with an ever-changing world. With our VoIP-based collaboration suite, it won’t matter if you’re at the office, at home, or on the go— you’ll still get full access to all the systems you’ve come to rely on.

Because SmartConnect UC is integrated with Cisco Webex, you can take advantage of the leading app’s softphone, chat, video and audio calling, file sharing, and virtual conferencing features.

COLLABORATE CLOSER

Bring it all together with a SmartConnect UC system.

CCross-device compatibility

Cross-device compatibility

Access your communications system on your deskphone, or on you tablet,mobile, or PC via Cisco Webex.

Remote & hybrid ready

Remote & hybrid ready

Ensuring business continuity and system security is easy with the Cisco Webex app. Keep your cloud phone system operational and encrypted, no matter where your team is.

Advanced call management

Advanced call management

Setup advanced call flow or other routing services like IVRs, Voice2Email or call notifications easily on the My Alltel self-service portal.

CRM & workflow integration

CRM & workflow integration

SmartConnect UC and the Cisco Webex app integrates with the countless CRM and team management tools at your disposal.

CISCO WEBEX INTEGRATION

It’s not just about making calls.
Teamwork also gets easier with unified comms.

We’ve partnered up with Cisco to bring you the one app your team needs to connect: Cisco Webex.

Cross device

Cross-device apps

Cisco Webex is available on PC, Linux Mac, Android, and iOS devices.

Collaboration & messaging

Collaboration & messaging

Collaborate with your team in real time with features like instant chat, video calling, whiteboarding, file-sharing, and more.

Integrated softphone

Integrated softphone

All VoIP plans lets you use Cisco Webex to make and take calls on any device, and use its call management features.

Virtual conferencing

Virtual conferencing

Set up meetings of any size with Cisco Webex's powerful virtual conferencing & desktop sharing capabilities.

cisco webex

WHAT IS UNIFIED COMMUNICATIONS?

Here’s the basics on a UC system.

Unified communications, sometimes called unified collaboration, is a VoIP based service that integrates your business phone system, productivity suite, and communication tools into a single platform.

Because UC systems, like our SmartConnect plans, are delivered on the internet, they are capable not only of standard voice call functionality, but also instant messaging, video calling, file sharing, virtual conferencing and more.

What's the difference between VoIP & Unified communications

What's the difference between VoIP & Unified communications

VoIP is essentially a digital telephone service that sends and receives communications over the internet. As in most conventional office settings, you can make and receive calls over your internet connection using handsets. However, you can also use softphone software on PCs or other devices.

Unified Communication, commonly known as UC, is not a unique technology. This marketing term refers to a group of programs that all have a similar layout and user interface. Numerous real-time and non-real-time communication channels are incorporated.

Since most UC products are built on VoIP, this causes some confusion between VoIP and UC. The voice functionality of the UC suite of products will be supported by VoIP technology. Most businesses begin by switching over to VoIP-enabled products in place of their existing telephony systems. Implementation of UC typically happens later on. In essence, VoIP may exist without unified communication but not the other way around.

What does UCaaS mean?

Unified Communications-as-a-Service (UCaaS) refers to a new kind of VoIP-based business communications software, that has emerged as a result of VoIP's ability to interact with other software systems to power various communication channels.

The purpose of UCaaS is to raise business communications above the typical function of traditional phone technology, and not just enhance voice calling with new capabilities. By integrating voice with the software that your company uses the most, UCaaS systems attempt to create multi-channel delivery systems that boost productivity.

What does UCaaS mean?
What does unified messaging do?

What does unified messaging do?

The integration and management of email, video, voice, instant messaging, and SMS communication channels on a single communications suite is referred to as unified messaging. Incoming social media or chat engagements are routed to a single location, often your email account, using unified messaging software.

Although different teams may be assigned to various communication channels, everyone utilizes the same messaging software. A unified messaging service can help you improve team collaboration and communication, acquire insights into customer behavior, and keep track of all business interactions.

How to choose the right unified communication platform?

While there is no one-size-fits-all unified communications solution, there are essentials that every business should examine. Here are a few things to consider while selecting the right platform for your business.

Easy integration – Determine if your unified communications platform can successfully integrate with other business tools such as productivity software, content management systems, helpdesk management apps, and customer relationship management software.

Fast adoption – Look for a UC platform that can be deployed fast and does not require much training to use. A system that does not necessitate extensive additional training can be an excellent alternative for a small business that does not have the time to waste on implementing a new communications service.

Wide-ranging features - While different UC solutions have different features, many will have a common set of options ranging from call recording to instant messaging. Some businesses would require a specialized platform, whereas others will choose flexibility and scalability. The features you select will be determined by your business’s specific needs.

How to choose the right unified communication platform?
What are some unified communication challenges and how to overcome them?

What are some unified communication challenges and how to overcome them?

Although UC systems can improve organizational cooperation, collaboration, and productivity, there are a few hurdles that business executives and their users must overcome.

Here are some of the concerns that may arise with a UC implementation and how businesses might manage these issues inside their organizations:

1) Deployment

When the time comes to upgrade, a business may be left with the daunting idea of totally removing their present legacy system and replacing it with something new. This could cause problems not only for users who are unfamiliar with the incoming system, but also for the IT department, which is in charge of completing the changeover.

Fortunately, there are solution providers who supply UC systems that may combine with existing technology to assure a solid initial investment and full ROI.

2) Remote Access

Another challenge is the growing need for remote access to UC and other systems. To ensure that employees working from home or on the road can connect with the resources they require, UC technology must be accessible both on the company's premises and in other locations.

One solution is to employ a cloud-based UC system, which allows any authorized user to access the platform from any place with an Internet connection. This means that even if employees prefer to work from home or are on the road, they can still connect and collaborate with their coworkers.

Unified Communications explained

Unified Communications explained

FUTURE-PROOF YOUR UNIFIED COMMUNICATIONS

Integrated phone systems built
for any business.

call recording icon
Call recording

Record your calls to ensure the quality of your customer interactions. Use call recordings to provide valuable feedback to your teams, capture information accurately, and improve regulatory compliance with legal or industry standards.

crm data integration
CRM data integration

SmartConnect® UC can be integrated with common business applications such as Outlook, Dynamics, and Salesforce.com.

voicemail addon
Voicemail add-on

Use your own recording and assign an email address to receive and access voice messages online.

enhanced call queue
Enhanced call queue

Provide your business with a fully functional call centre; with basic queueing capabilities and other functions such as agent states, supervising, and reporting.

premium call queue
Premium call queue

Get all the features of an enhanced call queue, along with advanced queueing capabilities, which includes selective call forwarding, night service, and holiday service.

Reception Enterprise Console web app
Reception Enterprise Console web app

An application that provides your receptionist full visibility over your phone system, and allows them to handle calls for multiple sites and users seamlessly.

Go Operator
Go Operator

A PC console application that allows you to manage calls, check the status of each extension, and distribute calls to connected sites.

Queue Supervisor web app
Queue Supervisor web app

Manage the queue and check the call status of each agent through an easy-to-use web application.

Soft phone application
Soft phone application

Make and receive phone calls over the internet through an application that extends business phone capabilities to your desktop.

Auto Attendant (IVR) Basic
Auto Attendant (IVR) Basic

An IVR solution that gives customers the ability to navigate their own calls to their intended user or department. Create a customised menu for business hours, after-hours and holidays.

Auto Attendant (IVR) Premium
Auto Attendant (IVR) Premium

Boost your IVR system with additional features such as call forwarding and selective call forwarding that redirects calls based on pre-set conditions.

Hunt Group Enhanced
Hunt Group Enhanced

Forward calls to the next available user, when the first line in the hunt group is unavailable by customising your call forward settings.

Hunt Group Premium
Hunt Group Premium

Redirect calls to specific users within the hunt group based on a set of pre-determined conditions by configuring your call forwarding and selective call forwarding settings.

Voicemail User (no calling)
Voicemail User (no calling)

Get a dedicated group voicemail service for your business phone system.

STILL ON THE FENCE?

Here’s why you’d love a SmartConnect
business phone system.

Cost-effective collaboration.

Because Alltel SmartConnect Unified Communications works on a hybrid, VoIP-based system, the only thing you’ll need is a reliable internet connection, and any compatible IP phone, mobile, tablet or PC.

This is in stark comparison to legacy business phone systems, which requires the maintenance of expensive, often proprietary hardware. Oh, and did we mention lower call rates?

Reduced downtime; easy business continuity.

Unlike premise-based phone systems, a UC system works in the cloud, which secures your communications from the threat of security breaches, power outages, inclement weather, or any other unforseen events.

With a unified communications platform like SmartConnect UC with Cisco Webex, your your business can remain flexible and operational whether your team is on-site, at home, or travelling can reduce downtime and operational hitches. This is thanks to a cross-device ecosystem that works on any internet connection, at any time, and from any place.

A UC solution that scales on-demand.

As your business grows, and as you accommodate more customers, you may have to increase your unified communications platform’s capabilities or endpoints.

Because a VoIP-based UC system like SmartConnect operates on the cloud, any feature or upgrades or additional DID inbound numbers won’t have to cost you unreasonable amounts of money or take weeks to implement.

Hardware upgrades are also hassle free with our own Hardware Hub, which offers exclusive discounts on mobiles, laptops, and other business hardware for Alltel subscribers.

Flexible inbound numbers.

Your direct in dial (DID) numbers are more than just regular phone numbers. These virtual numbers help widen your presence by giving you a ‘local’ business number for each area you do business.

Encourage more calls by offering local rates to your customers, regardless of your business location. You have the option to get new numbers or keep your existing landline, VoIP, 1300 and 1800 numbers by transferring your service to Alltel.

Internet speed & latency requirements.

Because SmartConnect runs over the internet, call clarity will largely depend on your internet quality. As a rule of thumb, you need to be able to sustain 100 Kbps up and down with less than 4ms jitter. You or your IT administrator can help determine the compatibility of your connection through a ping test.

You should get results of:

  • Line quality of good or above
  • MOS of 4 or above
  • Ping of less than 100 ms
  • Packet loss of 0%

Even with good results from a ping test, heavy data users that work with large files or want 6 or more extensions may need a dedicated internet connection with sufficient bandwidth to support your requirements. If you’d like to browse our data & internet plans, you can view them here.

Bandwidth usage.

Our provided phones typically use the G729 Codec, which uses the following average amounts of bandwidth for audio calls:

  • 1 minute call = 234 Kilobytes
  • 1 hour call = 13.71 Megabytes

These estimates are for a single direction only and assume only one phone is being used. If your provider charges for uploads as well as downloads, you will need to double these estimates.

Data usage may also vary when using the Cisco Webex softphone app on your PC or mobile.

Our business consultants can also help you determine how much bandwidth is needed for your service.

Compatible hardware.

IP phone handsets purchased through Alltel come pre-configured for plug and play, zero-touch setup. We cannot guarantee the operation or compatibility of phones not purchased from Alltel or their compatibility with our network.

Switches, routers, and other hardware can be purchased from third parties. However, for your convenience, we also offer a range of hardware for sale, all of which come with direct manufacturer support.

Windows, MacOS, Android and iOS devices can also access your SmartConnect line through Cisco Webex.

HARDWARE HUB

All your office hardware needs, all under one hub.

Choose from our wide selection of high-quality and scalable office phones, conference speakerphones, headsets, and more.

Browse hardware

Related blogs & videos

Learn more about unified communications.

ALLTEL SMARTCONNECT UNIFIED COMMUNICATIONS

ALLTEL SMARTCONNECT UNIFIED COMMUNICATIONS

Streamline your productivity. Choose the UC solution built for any device.

Alltel SmartConnect Unified Communications come with collaboration tools that let your business keep up with an ever-changing world. With our VoIP-based collaboration suite, it won’t matter if you’re at the office, at home, or on the go— you’ll still get full access to all the systems you’ve come to rely on.

Because SmartConnect UC is integrated with Cisco Webex, you can take advantage of the leading app’s softphone, chat, video and audio calling, file sharing, and virtual conferencing features.

FREQUENTLY ASKED QUESTIONS

Got more questions about
unified comms?

What are the benefits of unified comms?

Unified comms integrates all your business communication platforms into one system. So, it helps reduce costs, improve efficiency as well as productivity, and enables a remote and mobile workforce.

What is unified communication and collaboration?

UC&C is a combination of enterprise communication tools integrated into a single interface and management system.

What are unified communication platforms?

Unified comms refers to a phone system that integrates multiple communication methods used within a business. Your business probably communicates in a number of ways, such as through phone calls, video conferencing, instant messaging, email, SMS, fax – the list goes on and on. Rather than use a multitude of platforms, Unified Comms combines all these into one system.

We have recently upgraded our telephone system across the business. Alltel has been fantastic through the entire process. The team helped ensure the transition was a smooth process. Thank you Alltel for all your efforts to ensure the best outcome for us.

Sage | Via Google review

Collaborate with confidence. Upgrade to a unified collaboration
system without the BS.