Using the my.alltel portal

As part of our efforts to simplify your communications, we created myalltel.com.au. It is a self-managed web portal where you can access information about your account and service. You can request changes, access free reports, view bills, and make payments. Get started by heading over to my.alltel.com.au.

Logging in

To access the portal for the first time, input your email address and password which have been provided via email. As a security measure, change the default password immediately after your first log-in.

Logging in to My Alltel

My.alltel menu

Navigate around your portal using the menu on the left side of the screen:

my.alltel menu
  • Dashboard: customise the key information that are displayed immediately after log in.
  • Services: view and manage your Alltel services.
  • Reports: view history of your existing Alltel services.
  • Billing: make a payment, update payment details, view your Alltel invoices and transactions.

Manage your account settings using the menu on the top-right corner of the screen:

my.alltel menu
  • Change Password: edit your password here.
  • Logout: exit and sign out from the MyAlltel portal.

Creating a new user

To create a new user account for the portal:

  1. Log in using your account details.
  2. Click the Manage Users button on the top right of the screen.
  3. Click the Add a New Person button.
  4. Enter the user's email address and select an access level.
    • Admin: Has full access to everything in your portal. This includes the ability to add and edit user accounts.
    • Billing: Has access to your invoices and billing information, with the ability to pay bills online. This is ideal if you outsource your bookkeeping.
    • Reporter: Can generate and view reports about your services. This is ideal for sharing details with your marketing team.
  5. Once the user details are saved, the system will send instructions to the new user’s designated email about how to start using their account.

Dashboard

My Alltel Dashboard

When you log into your MyAlltel portal, the dashboard is the first page you’ll be on. It gives you a quick overview of your account’s key information.

  • Current account: view your account’s outstanding balance, which you can pay by clicking on Make a payment.
    Click on View invoices to see all your account statements which you may download individually.
  • Services summary: get detailed analytics of your services. Select a service from the drop-down menu.
  • My services: view and manage your Alltel services.
  • Quick guides: find answers to your frequently asked questions on our products and services.
  • Latest blogs: read our informative blogs on our products and services.
  • Social feed: see what we’re up to on Facebook.
  • Hardware Hub: register your Alltel account to gain access to the latest deals on hardware and software.

Submitting a change request

Changes to your services, account, and billing details can be submitted directly through the portal.

  1. Go to Make a new change under the Navigation menu.
  2. Click Create a new request from the drop-down.
  3. Select the applicable Request Type:
    • Support - request assistance from Alltel’s support team.
    • Change - request a change to your services, or advise us of new contact/billing details.
    • Credit Card Change or Direct Debit Change - request changes to your payment method.
  4. Fill in the details for your request, and then click the Save button to send the request to our Customer Service Team. If you’re sending us a support or change request, be sure to provide all of the information we’ll need to be able to help you!
My Alltel Make a Change

Receive your monthly statements by email

To receive a PDF copy of your statement each month:

  1. Go to Statements under the Billing menu
  2. Tick the box beside ‘Email me a copy of my monthly statement…’ on the top-right corner of your screen, and click Update.
  3. You can also click ↓ Download for a copy of individual statements.
Receive Monthly Statements by Email

What else would you like to see?

This is your portal, and we’d love to hear how we can make your experience better! Let us know if you have any questions, and tell us what new features you’d like to see added. Give us a call at 1300 255 835, or send an email to support@alltel.com.au.

Quick links

Logging in My.alltel menu Creating a new user Dashboard Submitting a change request Receive your monthly statements by email What else would you like to see?

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