How to use My Alltel customer portal.

As part of our efforts to simplify your communications, we created It is a self-managed web portal where you can access information about your account and service. You can request changes, access free reports, view bills, and make payments. Get started by heading over to My Alltel

Logging in

To access the portal for the first time, input your email address and password which have been provided via email. As a security measure, change the default password immediately after your first log-in.

My.alltel menu

Navigate around your portal using the menu on the left side of the screen:

  • Dashboard: customise the key information that are displayed immediately after log in.
  • Services: view and manage your Alltel services.
  • Reports: view history of your existing Alltel services.
  • Billing: make a payment, update payment details, view your Alltel invoices and transactions.

Manage your account settings using the menu on the top-right corner of the screen:

  • Change Password: edit your password here.
  • Logout: exit and sign out from the MyAlltel portal.

Update your billing contacts

To update or add a billing contact:

Log in using your account details.

  • Log in using your account details
  • Navigate to Billing > Billing Contacts on the left hand side navigation
  • From here you can add or edit your billing contact details
  • Make sure to press “save changes” before you exit


When you log into your MyAlltel portal, the dashboard is the first page you’ll be on. It gives you a quick overview of your account’s key information.

  • Current account: view your account’s outstanding balance, which you can pay by clicking on Make a payment.
    Click on View invoices to see all your account statements which you may download individually.
  • Services summary: get detailed analytics of your services. Select a service from the drop-down menu.
  • My services: view and manage your Alltel services.
  • Quick guides: find answers to your frequently asked questions on our products and services.
  • Latest blogs: read our informative blogs on our products and services.
  • Social feed: see what we’re up to on Facebook.
  • Hardware Hub: register your Alltel account to gain access to the latest deals on hardware and software.

What else would you like to see?

This is your portal, and we’d love to hear how we can make your experience better! Let us know if you have any questions, and tell us what new features you’d like to see added. Give us a call at 1300 255 835, or send an email to [email protected].