Videos - Alltel

New NBN plans available now. Faster speeds. Cheaper plans. Learn more.

Resources
Resources

About us

Blogs & articles

Testimonials

Videos & media

Become a partner

Podcasts

Refer a friend

Glossary

Telco health check

My Alltel

Support
Support

Knowledge base

Critical Information Summaries

Agreement, policies & form

Service notifications

Fees & charges

Contact us

Sign in
My Alltel
Analytix
Hardware Hub

Phone Systems
Business Phone Systems

Straightforward VoIP phone plans that bring you the latest cloud-based features.

Hosted Voice (VoIP)

Enterprise-grade IP phone systems that take full advantage of the cloud.
See pricing

Unified Comms (UCaaS)

Unrestricted collaboration and connectivity that’s accessible on any device.
See pricing

MS Teams Calling

Integrate your office phone system with Microsoft Teams.
See pricing

SIP Trunking

Remote hardware that connects your existing phone system to the cloud.

Softphone

A flexible phone system on your mobile, powered by Cisco Webex.

Hardware Hub
More information

Why do you need VoIP?

Unified Comms: Explained
Hardware Hub
Exclusive online access to office equipment and IT hardware at below retail prices.

All your office hardware needs, all under one hub.

Related content
Blog
Why do you need VoIP?
Blog
Unified Comms: Explained
Business Numbers
Inbound Numbers

1300, 1800, and 13 number plans that you can customise to your liking.

1300 Numbers

Virtual numbers that let callers connect with you at local call rates.
See pricing

Call Tracking & Analytics

Advanced technology that gives you insight into what really drives your calls.
See pricing

1800 Numbers

Virtual numbers that keep you accessible to callers toll-free.
See pricing

Smartnumbers

Distinctive virtual numbers that spell out words or come in repeatable patterns.
See pricing

13 Numbers

Six-digit virtual numbers that are easy to remember and dial.
See pricing

Local Numbers

Virtual numbers that expand your local reach to anywhere in Australia.
See pricing
Other Virtual Services
Features and add-ons to to boost the functionality of virtual inbound numbers.

Professional Recording

Call routing

Voice to Email

Fax to Email

Business Intro

IVR (Voice prompt menu)

Professional Voiceover Recordings
Need a special voice recording done for your business? We can help.
Get your business messages recorded by a professional voiceover talent from just $95.
Contact Centre

Live Answering Services

Our range of professional phone answering and receptionist services can help your business
manage calls during and after business hours.

Phone Answering Services

A phone answering and message taking service that operates 24/7. Our team of professional operators can also manage simple requests and do soft transfers to your team.
See pricing

Remote Receptionist Services

A bespoke service that is more like your in-house receptionist. Our team of professional receptionists can handle customer queries, book appointments, fill web forms and more.
See pricing

Contact Centre & Outsourced Support

Our dedicated business process outsourcing and customer support team delivers inbound and outbound contact centre solutions to help your business connect, engage and operate more efficiently.
Related content
Blog
Live answering and virtual receptionists: What's the difference?
Blog
What to look for in an after-hours answering service
Video
Live Answering: Explained | Alltel
Internet & Mobile

Enterprise Internet Solutions

Strengthen your business’ lifeline with high-speed internet access.

NBN

State-of-the-art connectivity delivered on the National Broadband Network.

Fixed Wireless

A cable-free broadband solution that’s designed for up to 1 gigabit speeds.

Fast Fibre

Superfast, super reliable internet on an enterprise-grade fibre optic network.

Mobile SIMs

Big data, SIM-only plans for reliable backup internet and on-the-go access.

Enterprise Internet Solutions

Featured video

All you need is Alltel | Your smart business telco
Managed IT

Managed IT

Dedicated, trusted, and certified managed IT solutions from the experts.

Managed IT Services

Proactive Managed IT support services to keep your business running.

Cyber Security

Protect your business and your customers from cyber threats.
What’s new

Are you aware of Cyber Security threats to your business?
Marketing Analytics

Marketing Analytics

Explore the data that drives your inbound calls.

Call Tracking & SMS

Track the calls generated by your marketing campaigns and reach out via SMS.
See pricing
Watch the explainer video

Advanced call tracking | Analytics by Alltel
1300 255 835
Resources
About us
Testimonials
Become a partner
Refer a friend
Telco health check
Frequently asked questions (FAQs)
Blogs & articles
Videos & media
Podcast
Glossary
Support
Knowledge Base
Critical Information Summaries
Agreement, policies & forms
Service Notifications
Fees & Charges
Sign in
My Alltel
Analytix
Hardware Hub
Contact us

Latest videos

24/7 Australian-based contact centre and outsourced support solutions

Analytix call routing guide

Never miss calls this easter.

All you need is Alltel | Your smart business telco

Product videos

Analytix call routing guide

Inbound numbers with Analytix real-time tracking | Alltel

Quick start guide | Analytix call tracking & management | Alltel

Advanced call tracking | Analytix by Alltel Australia

Inbound Numbers: Explained | Alltel

How do inbound numbers work?

Routing: call forward on busy/no answer/congestion

Routing: region, area & exchange-based

Routing: state-based routing

Routing: call barring

Routing: postcode prompting

Routing: call splaying

Routing: time and day-based routing

Routing: call forward on busy/no answer/congestion

24/7 Australian-based contact centre and outsourced support solutions

Never miss calls this easter.

Alltel 24/7 Phone Answering | Have an interruption-free Christmas | Alltel

Virtual receptionists: explained | Alltel

Live answering: explained | Alltel

Live answering service for the holidays | Alltel

Introducing our virtual receptionist service | Alltel

Unified Communications: Explained | Alltel

Business Phone Systems That Work on Any Device, Anytime, Anywhere | Alltel

Alltel SmartConnect Hosted Phone System

All you need is Alltel | Your smart business telco

Alltel Business Internet

Customer success stories

Alltel Customer Success Story with Melbourne Rebels

Alltel customer success story with python charmers

Alltel customer success story with I need a chef

With you every step of the way | Alltel business communications

Alltel customer success story with ittelligent consulting.

Alltel customer success story with TF accountants

Tutorials & helpful videos

Yealink T48G - part 1 & 2: unboxing & connecting

Yealink T48G - part 3: feature walkthrough

Yealink T48G - part 4: complete tutorial

SmartConnect® customer portal tutorial - how to change your extension name and password

SmartConnect® customer portal tutorial - how to forward calls to voicemail or to other extensions

SmartConnect® customer portal tutorial - how to change the options in an ivr menu

SmartConnect® customer portal tutorial - how to change greetings and voicemail messages

SmartConnect® customer portal tutorial - how to access your call recordings

SmartConnect® customer portal tutorial - how to include agents in the call centre

SmartConnect® customer portal tutorial - how to modify a time schedule

SmartConnect® customer portal tutorial - how to upload an announcement in a call centre

Smartconnect® UC app tutorial - how to conduct a conference call

SmartConnect® UC app tutorial - how to add a contact