Coming soon: A bespoke call answering solution that answers on your terms.

Get a virtual receptionist service to handle your calls start to finish.

What is a virtual receptionist service?

A virtual receptionist service is a bespoke professional answering service designed to handle more than just basic phone answering and message taking. Operators are trained to answer in your business name and sort out simple requests over the phone. These include answering questions, booking appointments and transferring calls to you if you’re available to speak with your caller.

A virtual receptionist service gives you benefits similar to hiring an in-house receptionist, while enjoying the flexibility of remote support. It’s a great, cost-effective choice for businesses looking for an alternative to a full-time front desk staff. A virtual receptionist can help you make a great impression with your callers, while making sure no calls go unattended.

What would you get out of a virtual receptionist service?

More ways to respond

A virtual receptionist service offers you more ways to handle calls. In addition to taking messages and transferring calls, phone operators can be trained to answer questions or make appointments, based on instructions you provide when you set up your service.

A unique call handling experience

Whether operators are taking messages or answering questions, you’ll be able to customise your script to suit your business. You can use your script to personalise the live answering process at each stage, so that callers get an experience unique to your brand.

A cost-effective alternative

Billing is time-based, so you only pay when operators are handling your callers. You can choose to limit this to overflow calls, after-hours calls, or weekends and holidays. This way, you pay only for the services you need, when you need them.

How would a virtual receptionist service compare to other options?

Messaging
In-House Staff

Alltel
Live Answering

Alltel
Virtual Receptionist

Call transferring
In-House Staff

Alltel
Live Answering

(RC Concierge)

Alltel
Virtual Receptionist

After-hours/holiday availability
In-House Staff

Alltel
Live Answering

Alltel
Virtual Receptionist

Overflow management
In-House Staff

Alltel
Live Answering

Alltel
Virtual Receptionist

Scheduling and booking
In-House Staff

Alltel
Live Answering

Alltel
Virtual Receptionist

Answer basic questions
In-House Staff

Alltel
Live Answering

Alltel
Virtual Receptionist

How much would a virtual receptionist service cost?

Virtual receptionist charges fall under two types: setup and usage.

Setup covers the preparation and training involved in making sure phone operators can answer according to your specifications. There is a once-off setup fee when you start your service, while additional fees may apply when you modify your call handling script or procedures.

Usage fees, meanwhile, are time-based. You’re charged based on minutes spent handling calls, rather than the number of calls you receive.

All virtual receptionist services will be quoted on a case-by-case basis. Both setup and usage charges will vary depend on the specific training and services involved.

Register your interest and be the first in line when the service goes live.

Register your interest
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Features

Make a good impression

Virtual receptionists make your business appear professional when your customers call. With custom scripts, they can act as true virtual representatives of your brand.

Built for business phone systems

On top of modifying your script and answering procedures, you can customise your service with other features and services, such as inbound numbers and business phone solutions.

Australian-based operators

Your calls are answered locally from the Alltel’s Melbourne-based call centre, where we hire and train Australian operators to answer your business calls.

Manage your service online

Managing your live phone answering service is quick and easy with your powerful self-managed portal. Access copies of your messages, download free reports, and pay your bill—all online!

Get ahead of the curve with a virtual reception service that connects you with your customers.

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