VoIP numbers and small business: The benefits of an IP phone system

Hosted services equipped with local VoIP numbers is at the heart of small business growth today. Also known as Direct In-Dial (DID) numbers, these virtual numbers are one of the most effective ways to communicate with customers. Switching to the cloud has a multitude of benefits that SMEs should take advantage of. To know more about them, let’s take a closer look at the benefits of going hosted.

What is a VoIP phone number?

VoIP or Voice over Internet Protocol, allows you to make calls over your internet connection for a fraction of the cost of regular phone services. Instead of having an on-premise PBX, your calls are directed to a remote server maintained by your provider which then connects calls to the public network. Similar to traditional landline and mobile services, you will be assigned a unique phone number for your service.

VoIP vs Landline numbers

These virtual phone numbers give businesses the freedom to use any number from any state or territory within Australia, regardless of area code. As computerised numbers, they do not have to be connected to the switched network. As such, they aren’t tied to a specific location and exchange.

Having a local number helps you build a strong presence in communities you service, without having an office and installing physical lines in each area. Since these numbers are ‘local’, your customers will be charged local rates, no matter where they are calling from. It helps you promote a small business image that boasts personalised and superior customer service which SMEs are known for.

Enjoy quick and easy setup

All you need is a stable internet connection to enjoy the benefits of having an IP phone system. Check with your preferred provider to make sure you have enough bandwidth to handle the amount of calls you expect to make and receive. Once you’ve met all requirements, you can get your service set up from a trusted VoIP provider. No build outs and no construction costs. You just plug your phones in and you’re good to go.

Typically, plans include a free VoIP number for each service. VoIP phones are perfect for businesses with multiple sites that need a basic phone service. The best part—calls between within your account are absolutely free.

Keep your existing numbers

Apprehensive about switching numbers? Don’t fret. You can transfer your existing numbers to your VoIP service so you don’t have to call your customers one by one, re-print marketing materials, and update your website. You simply provide your new provider with your account details and a list of numbers to be switched to your VoIP service. Keep in mind that you must not cancel your current service before it is completely ported over to your new provider.

Choosing a VoIP provider

There are a lot of telcos that provide VoIP services so it’s best to do your due diligence and shop around for the best deals. Take time to consider what features are included with your service. At Alltel, features offered at an added cost by other providers come with your plan for FREE. Enjoy Voice2Email, call forwarding, call overflow, and missed call email notifications at no added cost.

For more information on VoIP numbers and hosted phone services, call us at Alltel at 1 300 ALLTEL or visit our official website at www.alltel.com.au.