Unified communications

Webex vs.Teams vs. Meet vs. Zoom: Which works best with phone systems?

Samuel Howieson
Samuel Howieson

There’s no two ways about it: remote working is here to stay. Whether your business ends up fully working from home or going hybrid, there’s merit in taking a step back and reviewing which collaboration tools make the most sense for your business moving forward.

Something that may have been overlooked in the focus on video conferencing software like Webex or Zoom is the humble phone.

If you haven’t already, you should consider integrating your business’ number with your online collaboration suite. After all, they’re still the most reliable way to close leads; keeping your phone accessible from anywhere only ensures your staff’s continued productivity.

However, with all the different suites at your disposal, determining which one fits your business best can get confusing— that’s why we put together a comparison of all the key features you’d need from the biggest conferencing platforms, and how they’d work with a business inbound number.

Microsoft Teams

With Microsoft’s proprietary communications app coming standard with Office 365, as well as getting bundled for free with Windows 11, Teams is gearing up to expand its user base even further.

Because it comes from the Office 365 family, the user interface is easy to get familiarised with. Plus, because it’s maintained by Microsoft, Teams automatically integrates with your Outlook calendar and inbox, and allows easy file sharing via OneDrive, SharePoint.

Business phone features

Enterprise Office 365 and Microsoft Teams accounts supports integration with your Hosted PBX system of choice. Once Teams Calling is activated, and your direct in-dial numbers are linked, the in-built softphone will be easily accessible on the sidebar. Highlight softphone features include:

  • Cloud call recording storage via OneDrive and SharePoint
  • Support for CarPlay
  • Spam caller detection
  • VoIP data saving mode.
Microsoft Teams is available with Alltel SmartConnect.

Alltel offers a range of business phone systems that are compatible with Microsoft Teams. This makes reaching Australian customers easier via local inbound number, while staying connected to a globally-leading platform. To learn more about Alltel SmartConnect systems, you may visit the SmartConnect product page.

Zoom Phone

Perhaps the most recognisable desktop and phone conferencing app in the world, Zoom rose to prominence in the work-from-home rush of mid-2020. While it was troubled by security concerns early on, Zoom has since taken steps to improve both their security and feature set.

Zoom’s main selling point, and the reason for its rapid adoption, is simplicity. Zoom’s mobile phone and desktop apps allow users to join and create meetings, change their backgrounds, and schedule personal rooms with minimal effort.

Business phone features

External Hosted PBX phone systems do not usually offer Zoom as an add-on component. Instead, businesses are required to sign up for a separate Zoom Phone BPS system, which will then link separately to your existing carrier or PBX system or trunk. It comes with the following features:

  • Cloud call recordings
  • Advanced business softphone features
  • Per-user call plan customisation
  • Single sign-on and cross-device support

Google Meet

Another ubiquitous tech giant that saw even more prominence throughout 2020 is Google. It has continued to refine its suite of Google Workplace products like Docs, Drive, and Gmail. Its video conferencing and chat service, Google Meet and Chat, has recently been gaining steam as a lightweight, browser and app-based alternative to others on this list.

Its default integration with commonly used productivity tools like Gmail and Google Calendar also helps with ease of use for those already familiar with the ecosystem. The paid version also allows for users with third-party conferencing solutions to join in on a Google Meet link.

Business phone features

Google Voice, the tech giant’s VoIP-based PBX solution, is currently unavailable to customers outside the United States.

Cisco Webex

Cisco is a giant in business communications solutions, and as such specialises in servicing larger, enterprise-level customers. Because of this, reliability is one of the key selling points for Webex, which specialises in team meetings and virtual events.

By far, though, security is the greatest advantage of Webex, as it offers end-to-end encryption for both free and paid users. Its cross-device apps are designed to be intuitive for new users, with a full stack of features like noise cancellation, virtual background, recording, and transcription, much like Zoom.

Business phone features

Cisco Webex Calling natively supports integration with both VoIP-based and legacy PBX systems, along with other CRM and productivity tools like Slack, Office 365 or Zapier for extra flexibility. Here are some key features:

  • Offers excellent security with end-to-end encryption
  • Advanced business softphone features
  • Cloud storage and file sharing support
  • Optimised for live events and large meetings
Cisco Webex is bundled with all Alltel SmartConnect phone systems.

Alltel’s business phone system plans offer an excellent range of features that are suited to businesses of any scale. With Cisco Webex, you can stay connected to your business anytime, anywhere, on any device. To learn more, visit the Alltel SmartConnect product page.

OTHER FEATURES

 

WEBEXAvailable with Alltel SmartConnect

TEAMSAvailable with Alltel SmartConnect

MEET

ZOOM

Free version
Max 50 minutes, 100 participants
Max 60 minutes, 100 participants
Max 60 minutes, 100 participants
Max 40 minutes, 100 participants
Maximum meeting length
24 hours
24 hours
24 hours
30 hours
Maximum participants
200+ (customisable)
300
Up to 250
500+ (customisable)
Softphone compatibility
Available with Alltel SmartConnect BPS/UC
Available with Alltel SmartConnect BPS/UC
Google Voice is not available in AU.
Requires separate Zoom Phone subscription
Meeting recording
Private chat and file sharing
Available separately through Google Chat and Google Drive.
>
Integrations (Google, Microsoft, Slack, Salesforce, Zapier etc.)
Scheduled meetings
Maximum resolution
1080p (Full HD)
1080p (Full HD)
720p (HD)
1080p (Full HD)
Device support
Windows, Linux, MacOS, ChromeOS, Android, iOS
Windows, Linux, MacOS, ChromeOS, Android, iOS
Windows, Linux, MacOS, ChromeOS, Android, iOS
Windows, Linux, MacOS, ChromeOS, Android, iOS
End-to-end Encryption
Encryption in transit & at rest
Encryption in transit & at rest
Two-factor authentication
Via OneDrive / Office 365 Account
Via Google Account

WEBEXAvailable with Alltel SmartConnect

Free version
Max 50 minutes, 100 participants
Maximum meeting length
24 hours
Maximum participants
200+ (customisable)
Softphone compatibility
Available with Alltel SmartConnect BPS/UC
Meeting recording
Private chat and file sharing
Integrations (Google, Microsoft, Slack, Salesforce, Zapier etc.)
Maximum resolution
1080p (Full HD)
Device support
Windows, Linux, MacOS, ChromeOS, Android, iOS
End-to-end Encryption
Two-factor authentication

TEAMSAvailable with Alltel SmartConnect

Free version
Max 60 minutes, 100 participants
Maximum meeting length
24 hours
Maximum participants
300
Softphone compatibility
Available with Alltel SmartConnect BPS/UC
Meeting recording
Private chat and file sharing
Integrations (Google, Microsoft, Slack, Salesforce, Zapier etc.)
Maximum resolution
1080p (Full HD)
Device support
Windows, Linux, MacOS, ChromeOS, Android, iOS
End-to-end Encryption
Encryption in transit & at rest
Two-factor authentication
Via OneDrive / Office 365 Account

MEET

Free version
Max 60 minutes, 100 participants
Maximum meeting length
24 hours
Maximum participants
Up to 250
Softphone compatibility
Google Voice is not available in AU.
Meeting recording
Private chat and file sharing
Available separately through Google Chat and Google Drive.
Integrations (Google, Microsoft, Slack, Salesforce, Zapier etc.)
Maximum resolution
720p (HD)
Device support
Windows, Linux, MacOS, ChromeOS, Android, iOS
End-to-end Encryption
Encryption in transit & at rest
Two-factor authentication
Via Google Account

ZOOM

Free version
Max 40 minutes, 100 participants
Maximum meeting length
30 hours
Maximum participants
500+ (customisable)
Softphone compatibility
Requires separate Zoom Phone subscriptio
Meeting recording
Private chat and file sharing
Integrations (Google, Microsoft, Slack, Salesforce, Zapier etc.)
Maximum resolution
1080p (Full HD)
Device support
Windows, Linux, MacOS, ChromeOS, Android, iOS
End-to-end Encryption
Two-factor authentication

Looking for a business phone system that works with the cloud?

Alltel’s SmartConnect BPS and UC platforms offer a straightforward, reliable experience at lower rates. To learn more about our plans, visit alltel.com.au or call us at 1300 255 835 today.


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