What are softphones? Should you use them?
Recent years have seen many businesses switching their phone systems over to VoIP services. Simply put, VoIP relays audio signals as data to connect voice calls through the net. This basic premise, however, has paved the way for other innovations, including one you’ve likely come across—softphones or software-based phones. Many businesses have been adopting softphones as part of their switch to VoIP. This gives them a number of advantages, including savings, adaptability and efficiency. If you’re thinking about using softphones too, here’s what you need to know.